Improving satisfaction with bank service offerings: Measuring the contribution of each delivery channel

Managing Service Quality: An International Journal

Volumn 13, Issue 6, 2003, Pages 471-482

  Patrício, Lia ^a   Fisk, Raymond P ^b   Falcão Cunha, João ^a  

^a UNIVERSITY OF PORTO   (Portugal)

^b UNIVERSITY OF NEW ORLEANS   (United States)

Author keywords

Customer satisfaction; Customer services quality; Portugal; Service delivery systems; Virtual banking

Indexed keywords

EID: 84986120216     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310506531     Document Type: Article

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