A Product-Process Matrix for Electronic B2C Operations: Implications for the Delivery of Customer Value

Journal of Service Research

Volumn 3, Issue 4, 2001, Pages 286-299

  Heim, Gregory R ^a   Sinha, Kingshuk K ^b  

^a BOSTON COLLEGE   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990374988     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/109467050134002     Document Type: Article

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