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Journal of Service Research
Volumn 6, Issue 3, 2004, Pages 211-
A call for a wider range of service research

(1)  Rust, Roland a  

a NONE
Author keywords

[No Author keywords available]
Indexed keywords

EID: 84890875659     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467050463001     Document Type: Editorial
Times cited : (47)
References (6)
  • 1
    • 84992779478 scopus 로고    scopus 로고
    • Striking the Right Balance: Designing Service to Enhance Business-to-Business Relationships
    • Bolton, Ruth N., Amy K. Smith, and Janet Wagner (2003), "Striking the Right Balance: Designing Service to Enhance Business-to-Business Relationships, " Journal of Service Research, 5 (4), 271-91.
    • (2003) Journal of Service Research , vol.5 , Issue.4 , pp. 271-291
    • Bolton, R.N.1    Smith, A.K.2    Wagner, J.3
  • 2
    • 84992903372 scopus 로고    scopus 로고
    • The Effect of Stock Market Dynamics on Internet Price Competition
    • Cao, Yong and Thomas S. Gruca (2003), "The Effect of Stock Market Dynamics on Internet Price Competition, " Journal of Service Research, 6 (1), 24-36.
    • (2003) Journal of Service Research , vol.6 , Issue.1 , pp. 24-36
    • Cao, Y.1    Gruca, T.S.2
  • 3
    • 84992904961 scopus 로고    scopus 로고
    • Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
    • Curran, James M., Matthew L. Meuter, and Carol F. Surprenant (2003), "Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes, " Journal of Service Research, 5 (3), 209-24.
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 209-224
    • Curran, J.M.1    Meuter, M.L.2    Surprenant, C.F.3
  • 4
    • 84992829168 scopus 로고    scopus 로고
    • Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay
    • Hansen, Håvard, Kåre Sandvik, and Fred Selnes (2003), "Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay, " Journal of Service Research, 5 (4), 356-68.
    • (2003) Journal of Service Research , vol.5 , Issue.4 , pp. 356-368
    • Hansen, H.1    Sandvik, K.2    Selnes, F.3
  • 5
    • 0035410546 scopus 로고    scopus 로고
    • Cutting Corners and Working Overtime: Quality Erosion in the Service Industry
    • Oliva, Rogelio and John Sterman (2001), "Cutting Corners and Working Overtime: Quality Erosion in the Service Industry, " Management Science, 47 (7), 894-914.
    • (2001) Management Science , vol.47 , Issue.7 , pp. 894-914
    • Oliva, R.1    Sterman, J.2
  • 6
    • 84992904999 scopus 로고    scopus 로고
    • Strategies for Integrating Capacity with Demand in Service Networks
    • Pullman, Madeleine E. and Gary Thompson (2003), "Strategies for Integrating Capacity with Demand in Service Networks, " Journal of Service Research, 5 (3), 169-83.
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 169-183
    • Pullman, M.E.1    Thompson, G.2

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.