메뉴 건너뛰기




Volumn 26, Issue , 2015, Pages 57-69

The role of Security, Design and Content factors on customer trust in mobile commerce

Author keywords

ANP; Decision making; Fuzzy logic; K means clustering; Mobile commerce websites; Trust

Indexed keywords

ANALYTICAL HIERARCHY PROCESS; ARTIFICIAL INTELLIGENCE; CLUSTER ANALYSIS; DECISION MAKING; ELECTRONIC COMMERCE; FUZZY MATHEMATICS; MOBILE COMMUNICATION; MULTICRITERIA ANALYSIS; WORLD WIDE WEB;

EID: 84949534697     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2015.05.002     Document Type: Article
Times cited : (106)

References (97)
  • 1
    • 84921903525 scopus 로고    scopus 로고
    • Organizational decision to adopt hospital information system: An empirical investigation in the case of Malaysian public hospitals
    • Ahmadi H., Nilashi M., Ibrahim O. Organizational decision to adopt hospital information system: An empirical investigation in the case of Malaysian public hospitals. Int. J. Med. Inf. 2015, 84(3):166-188.
    • (2015) Int. J. Med. Inf. , vol.84 , Issue.3 , pp. 166-188
    • Ahmadi, H.1    Nilashi, M.2    Ibrahim, O.3
  • 2
    • 84894503852 scopus 로고    scopus 로고
    • Evaluating the factors affecting the implementation of hospital information system (HIS) using AHP method
    • Ahmadi H., Rad M.S., Nazari M., Nilashi M., Ibrahim O. Evaluating the factors affecting the implementation of hospital information system (HIS) using AHP method. Life Science Journal 2014, 11(3):202-207.
    • (2014) Life Science Journal , vol.11 , Issue.3 , pp. 202-207
    • Ahmadi, H.1    Rad, M.S.2    Nazari, M.3    Nilashi, M.4    Ibrahim, O.5
  • 3
    • 84874113544 scopus 로고    scopus 로고
    • Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust
    • Akter S., Ray P., D'Ambra J. Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust. Electronic Markets 2013, 23(1):29-47.
    • (2013) Electronic Markets , vol.23 , Issue.1 , pp. 29-47
    • Akter, S.1    Ray, P.2    D'Ambra, J.3
  • 4
    • 0036567902 scopus 로고    scopus 로고
    • Developing and validating an instrument for measuring user-perceived web quality
    • Aladwani A.M., Palvia P.C. Developing and validating an instrument for measuring user-perceived web quality. Inf. Manag. 2002, 39(6):467-476.
    • (2002) Inf. Manag. , vol.39 , Issue.6 , pp. 467-476
    • Aladwani, A.M.1    Palvia, P.C.2
  • 5
    • 84866037262 scopus 로고    scopus 로고
    • Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior
    • Available at SSRN 951734
    • Ba S., Pavlou P., 2006. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. Available at SSRN 951734.
    • (2006)
    • Ba, S.1    Pavlou, P.2
  • 7
    • 0036532274 scopus 로고    scopus 로고
    • The mobile commerce value chain: analysis and future developments
    • Barnes S.J. The mobile commerce value chain: analysis and future developments. Int. J. Inf. Manag. 2002, 22(2):91-108.
    • (2002) Int. J. Inf. Manag. , vol.22 , Issue.2 , pp. 91-108
    • Barnes, S.J.1
  • 8
    • 84867973432 scopus 로고    scopus 로고
    • Trustworthiness in electronic commerce: the role of privacy, security, and site attributes
    • Belanger F., Hiller J.S., Smith W.J. Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. J. Strateg. Inf. Syst. 2002, 11(3):245-270.
    • (2002) J. Strateg. Inf. Syst. , vol.11 , Issue.3 , pp. 245-270
    • Belanger, F.1    Hiller, J.S.2    Smith, W.J.3
  • 9
    • 84965695389 scopus 로고
    • Toward understanding and measuring conditions of trust: evolution of a conditions of trust inventory
    • Butler J.K. Toward understanding and measuring conditions of trust: evolution of a conditions of trust inventory. J. Manag. 1991, 17(3):643-663.
    • (1991) J. Manag. , vol.17 , Issue.3 , pp. 643-663
    • Butler, J.K.1
  • 10
    • 54349096765 scopus 로고    scopus 로고
    • Determining the mobile commerce user requirements using an analytic approach
    • Büyüközkan G. Determining the mobile commerce user requirements using an analytic approach. Comput. Stand. Interfaces 2009, 31(1):144-152.
    • (2009) Comput. Stand. Interfaces , vol.31 , Issue.1 , pp. 144-152
    • Büyüközkan, G.1
  • 11
    • 84986132890 scopus 로고    scopus 로고
    • Internet users' perceptions of online service quality: a comparison of online buyers and information searchers
    • Cai S., Jun M. Internet users' perceptions of online service quality: a comparison of online buyers and information searchers. Manag. Serv. Qual. 2003, 13(6):504-519.
    • (2003) Manag. Serv. Qual. , vol.13 , Issue.6 , pp. 504-519
    • Cai, S.1    Jun, M.2
  • 12
    • 79959948264 scopus 로고    scopus 로고
    • Designing not just for pleasure: effects of Web site aesthetics on consumer shopping value
    • Cai S., Xu Y. Designing not just for pleasure: effects of Web site aesthetics on consumer shopping value. Int. J. Electron. Commer. 2011, 15(4):159-188.
    • (2011) Int. J. Electron. Commer. , vol.15 , Issue.4 , pp. 159-188
    • Cai, S.1    Xu, Y.2
  • 13
    • 30844439025 scopus 로고    scopus 로고
    • Information quality for mobile internet services: a theoretical model with empirical validation
    • Chae M., Kim J., Kim H., Ryu H. Information quality for mobile internet services: a theoretical model with empirical validation. Electron. Mark. 2002, 12(1):38-46.
    • (2002) Electron. Mark. , vol.12 , Issue.1 , pp. 38-46
    • Chae, M.1    Kim, J.2    Kim, H.3    Ryu, H.4
  • 14
    • 2442425905 scopus 로고    scopus 로고
    • What's so different about the mobile interne
    • Chae M.H., Kim J.W. What's so different about the mobile interne. Commun. ACM 2003, 46(12):240-247.
    • (2003) Commun. ACM , vol.46 , Issue.12 , pp. 240-247
    • Chae, M.H.1    Kim, J.W.2
  • 15
    • 84897515295 scopus 로고    scopus 로고
    • Tracking Control of a Leg Rehabilitation Machine Driven by Pneumatic Artificial Muscles Using Composite Fuzzy Theory
    • Chang M.K. Tracking Control of a Leg Rehabilitation Machine Driven by Pneumatic Artificial Muscles Using Composite Fuzzy Theory. The Scientific World Journal 2014, 2014:1-12. http://dx.doi.org/10.1155/2014/464276.
    • (2014) The Scientific World Journal , vol.2014 , pp. 1-12
    • Chang, M.K.1
  • 16
    • 33746248681 scopus 로고    scopus 로고
    • Design and implementation of a PKI-based end-to-end secure infrastructure for mobile e-commerce
    • Chanson S.T., Cheung T.-W. Design and implementation of a PKI-based end-to-end secure infrastructure for mobile e-commerce. World Wide Web 2001, 4(4):235-253.
    • (2001) World Wide Web , vol.4 , Issue.4 , pp. 235-253
    • Chanson, S.T.1    Cheung, T.-W.2
  • 17
    • 37849041287 scopus 로고    scopus 로고
    • A model of consumer acceptance of mobile payment
    • Chen L.-d A model of consumer acceptance of mobile payment. Int. J. Mobile Commun. 2008, 6(1):32-52.
    • (2008) Int. J. Mobile Commun. , vol.6 , Issue.1 , pp. 32-52
    • Chen, L.-D.1
  • 19
    • 45749094992 scopus 로고    scopus 로고
    • Customer satisfaction factors of mobile commerce in Korea
    • Choi J., Seol H., Lee S., Cho H., Park Y. Customer satisfaction factors of mobile commerce in Korea. Internet Res. 2008, 18(3):313-335.
    • (2008) Internet Res. , vol.18 , Issue.3 , pp. 313-335
    • Choi, J.1    Seol, H.2    Lee, S.3    Cho, H.4    Park, Y.5
  • 20
    • 84867690239 scopus 로고    scopus 로고
    • Predicting m-commerce adoption determinants: a neural network approach
    • Chong A.Y.-L. Predicting m-commerce adoption determinants: a neural network approach. Expert Syst. Appl. 2013, 40(2):523-530.
    • (2013) Expert Syst. Appl. , vol.40 , Issue.2 , pp. 523-530
    • Chong, A.Y.-L.1
  • 21
    • 84859210576 scopus 로고    scopus 로고
    • Predicting consumer decisions to adopt mobile commerce: cross country empirical examination between China and Malaysia
    • Chong A.Y.-L., Chan F.T., Ooi K.-B. Predicting consumer decisions to adopt mobile commerce: cross country empirical examination between China and Malaysia. Decis. Support Syst. 2012, 53(1):34-43.
    • (2012) Decis. Support Syst. , vol.53 , Issue.1 , pp. 34-43
    • Chong, A.Y.-L.1    Chan, F.T.2    Ooi, K.-B.3
  • 22
    • 76549107450 scopus 로고    scopus 로고
    • Adoption of 3G services among Malaysian consumers: an empirical analysis
    • Chong A.Y.-L., Darmawan N., Ooi K.-B., Lin B. Adoption of 3G services among Malaysian consumers: an empirical analysis. Int. J. Mobile Commun. 2010, 8(2):129-149.
    • (2010) Int. J. Mobile Commun. , vol.8 , Issue.2 , pp. 129-149
    • Chong, A.Y.-L.1    Darmawan, N.2    Ooi, K.-B.3    Lin, B.4
  • 23
    • 84859210576 scopus 로고    scopus 로고
    • Predicting consumer decisions to adopt M-commerce. Cross country empirical examination between China and Malaysia
    • Chong A.Y.L., Chan F.T.S., Ooi K.B. Predicting consumer decisions to adopt M-commerce. Cross country empirical examination between China and Malaysia. Decis. Support Syst 2011, 53(1):34-43.
    • (2011) Decis. Support Syst , vol.53 , Issue.1 , pp. 34-43
    • Chong, A.Y.L.1    Chan, F.T.S.2    Ooi, K.B.3
  • 24
    • 5444273011 scopus 로고    scopus 로고
    • Understanding m-commerce payment systems through the analytic hierarchy process
    • Chou Y., Lee C., Chung J. Understanding m-commerce payment systems through the analytic hierarchy process. J. Bus. Res. 2004, 57(12):1423-1430.
    • (2004) J. Bus. Res. , vol.57 , Issue.12 , pp. 1423-1430
    • Chou, Y.1    Lee, C.2    Chung, J.3
  • 26
    • 77951844131 scopus 로고    scopus 로고
    • Mobile business models: organizational and financial design issues that matter
    • de Reuver M., Bouwman H., Haaker T. Mobile business models: organizational and financial design issues that matter. Electron. Mark. 2009, 19:3-13.
    • (2009) Electron. Mark. , vol.19 , pp. 3-13
    • de Reuver, M.1    Bouwman, H.2    Haaker, T.3
  • 28
    • 84988284911 scopus 로고    scopus 로고
    • Mobile commerce adoption in China and the United States: a cross-cultural study
    • Dai H., Palvi P.C. Mobile commerce adoption in China and the United States: a cross-cultural study. ACM SIGMIS Database 2009, 40(4):43-61.
    • (2009) ACM SIGMIS Database , vol.40 , Issue.4 , pp. 43-61
    • Dai, H.1    Palvi, P.C.2
  • 29
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney P.M., Cannon J.P. An examination of the nature of trust in buyer-seller relationships. J. Mark. 1997, 35-51.
    • (1997) J. Mark. , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 30
    • 33846208822 scopus 로고    scopus 로고
    • On the need to include national culture as a central issue in e-commerce trust beliefs
    • Gefen D., Heart T.H. On the need to include national culture as a central issue in e-commerce trust beliefs. Journal of Global Information Management (JGIM) 2006, 14(4):1-30.
    • (2006) Journal of Global Information Management (JGIM) , vol.14 , Issue.4 , pp. 1-30
    • Gefen, D.1    Heart, T.H.2
  • 31
    • 84896401776 scopus 로고    scopus 로고
    • Relationship of trustworthiness and relational benefit in electronic catalog markets
    • Gao H., Liu D. Relationship of trustworthiness and relational benefit in electronic catalog markets. Electronic Markets 2014, 24(1):67-75.
    • (2014) Electronic Markets , vol.24 , Issue.1 , pp. 67-75
    • Gao, H.1    Liu, D.2
  • 32
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: the role of familiarity and trust
    • Gefen D. E-commerce: the role of familiarity and trust. Omega 2000, 28(6):725-737.
    • (2000) Omega , vol.28 , Issue.6 , pp. 725-737
    • Gefen, D.1
  • 33
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen D., Karahanna E., Straub D.W. Trust and TAM in online shopping: An integrated model. MIS quarterly 2003, 27(1):51-90.
    • (2003) MIS quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 34
    • 0002544658 scopus 로고    scopus 로고
    • Software security and privacy risks in mobile e-commerce
    • Ghosh A.K., Swaminatha T.M. Software security and privacy risks in mobile e-commerce. Commun. ACM 2001, 44(2):51-57.
    • (2001) Commun. ACM , vol.44 , Issue.2 , pp. 51-57
    • Ghosh, A.K.1    Swaminatha, T.M.2
  • 37
    • 84974753804 scopus 로고
    • Defuzzification in fuzzy controllers
    • Hellendoorn H., Thomas C. Defuzzification in fuzzy controllers. J. Intell. Fuzzy Syst. 1993, 1(2):109-123.
    • (1993) J. Intell. Fuzzy Syst. , vol.1 , Issue.2 , pp. 109-123
    • Hellendoorn, H.1    Thomas, C.2
  • 39
    • 32044448798 scopus 로고    scopus 로고
    • Multi-criteria supplier selection using fuzzy AHP
    • Kahraman C., Cebeci U., Ulukan Z. Multi-criteria supplier selection using fuzzy AHP. Logist. Inf. Manag.t 2003, 16(6):382-394.
    • (2003) Logist. Inf. Manag.t , vol.16 , Issue.6 , pp. 382-394
    • Kahraman, C.1    Cebeci, U.2    Ulukan, Z.3
  • 41
    • 11844285254 scopus 로고    scopus 로고
    • Creating a virtual store image
    • Katerattanakul P., Siau K. Creating a virtual store image. Commun. ACM 2003, 46(12):226-232.
    • (2003) Commun. ACM , vol.46 , Issue.12 , pp. 226-232
    • Katerattanakul, P.1    Siau, K.2
  • 42
    • 63849329626 scopus 로고    scopus 로고
    • Understanding dynamics between initial trust and usage intentions of mobile banking
    • Kim G., Shin B., Lee H.G. Understanding dynamics between initial trust and usage intentions of mobile banking. Inf. Syst. J. 2009, 19(3):283-311.
    • (2009) Inf. Syst. J. , vol.19 , Issue.3 , pp. 283-311
    • Kim, G.1    Shin, B.2    Lee, H.G.3
  • 43
    • 19744375669 scopus 로고    scopus 로고
    • A comparison of online trust building factors between potential customers and repeat customers
    • Kim H.-W., Xu Y., Koh J. A comparison of online trust building factors between potential customers and repeat customers. J. Assoc. Inf. Syst. 2004, 5(10):392-420.
    • (2004) J. Assoc. Inf. Syst. , vol.5 , Issue.10 , pp. 392-420
    • Kim, H.-W.1    Xu, Y.2    Koh, J.3
  • 46
    • 0348042908 scopus 로고    scopus 로고
    • The development of initial trust in an online company by new customers
    • Koufaris M., Hampton-Sosa W. The development of initial trust in an online company by new customers. Inf. Manag. 2004, 41(3):377-397.
    • (2004) Inf. Manag. , vol.41 , Issue.3 , pp. 377-397
    • Koufaris, M.1    Hampton-Sosa, W.2
  • 47
    • 84863094067 scopus 로고    scopus 로고
    • Introduction to the special issue mobile commerce: the past, present, and future of mobile commerce research
    • Kourouthanassis P.E., Giaglis G.M. Introduction to the special issue mobile commerce: the past, present, and future of mobile commerce research. Int. J. Electron. Commer. 2012, 16(4):5-18.
    • (2012) Int. J. Electron. Commer. , vol.16 , Issue.4 , pp. 5-18
    • Kourouthanassis, P.E.1    Giaglis, G.M.2
  • 48
    • 70349995824 scopus 로고    scopus 로고
    • Understanding factors affecting trust in and satisfaction with mobile banking in Korea: a modified DeLone and McLean's model perspective
    • Lee K.C., Chung N. Understanding factors affecting trust in and satisfaction with mobile banking in Korea: a modified DeLone and McLean's model perspective. Interact. Comput. 2009, 21(5):385-392.
    • (2009) Interact. Comput. , vol.21 , Issue.5 , pp. 385-392
    • Lee, K.C.1    Chung, N.2
  • 49
    • 2442610089 scopus 로고    scopus 로고
    • Interface design for mobile commerce
    • Lee Y.E., Benbasat I. Interface design for mobile commerce. Commun. ACM 2003, 46(12):48-52.
    • (2003) Commun. ACM , vol.46 , Issue.12 , pp. 48-52
    • Lee, Y.E.1    Benbasat, I.2
  • 50
    • 2442596181 scopus 로고    scopus 로고
    • A framework for the study of customer interface design for mobile commerce
    • Lee Y.E., Benbasat I. A framework for the study of customer interface design for mobile commerce. Int. J. Electron. Commer. 2004, 8(3):79-102.
    • (2004) Int. J. Electron. Commer. , vol.8 , Issue.3 , pp. 79-102
    • Lee, Y.E.1    Benbasat, I.2
  • 52
    • 84992725792 scopus 로고    scopus 로고
    • A multi-agent-based model for a negotiation support system in electronic commerce
    • Li H., Wang H. A multi-agent-based model for a negotiation support system in electronic commerce. Enterp. Inf. Syst. 2007, 1:457-472.
    • (2007) Enterp. Inf. Syst. , vol.1 , pp. 457-472
    • Li, H.1    Wang, H.2
  • 53
    • 4544359599 scopus 로고    scopus 로고
    • Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
    • Liu C., Marchewka J.T., Lu J., Yu C.-S. Beyond concern: a privacy-trust-behavioral intention model of electronic commerce. Inf. Manag. 2004, 42(1):127-142.
    • (2004) Inf. Manag. , vol.42 , Issue.1 , pp. 127-142
    • Liu, C.1    Marchewka, J.T.2    Lu, J.3    Yu, C.-S.4
  • 54
    • 70349762708 scopus 로고    scopus 로고
    • A multidimensional and hierarchical model of mobile service quality
    • Lu Y., Zhang L., Wang B. A multidimensional and hierarchical model of mobile service quality. Electron. Commer. Res. Appl. 2009, 8(5):228-240.
    • (2009) Electron. Commer. Res. Appl. , vol.8 , Issue.5 , pp. 228-240
    • Lu, Y.1    Zhang, L.2    Wang, B.3
  • 56
    • 14844326706 scopus 로고    scopus 로고
    • Consumer-based m-commerce: exploring consumer perception of mobile applications
    • Mahatanankoon P., Wen H.J., Lim B. Consumer-based m-commerce: exploring consumer perception of mobile applications. Comput. Stand. Interfaces 2005, 27(4):347-357.
    • (2005) Comput. Stand. Interfaces , vol.27 , Issue.4 , pp. 347-357
    • Mahatanankoon, P.1    Wen, H.J.2    Lim, B.3
  • 58
    • 33749643640 scopus 로고    scopus 로고
    • Dispositional trust and distrust distinctions in predicting high-and low-risk internet expert advice site perceptions
    • McKnight D.H., Kacmar C.J., Choudhury V. Dispositional trust and distrust distinctions in predicting high-and low-risk internet expert advice site perceptions. E-Serv. J. 2004, 3(2):35-55.
    • (2004) E-Serv. J. , vol.3 , Issue.2 , pp. 35-55
    • McKnight, D.H.1    Kacmar, C.J.2    Choudhury, V.3
  • 59
    • 0032785135 scopus 로고    scopus 로고
    • Analyzing organizational project alternatives for agile manufacturing processes: an analytical network approach
    • Meade L., Sarkis J. Analyzing organizational project alternatives for agile manufacturing processes: an analytical network approach. Int. J. Prod. Res. 1999, 37(2):241-261.
    • (1999) Int. J. Prod. Res. , vol.37 , Issue.2 , pp. 241-261
    • Meade, L.1    Sarkis, J.2
  • 61
    • 84951833509 scopus 로고    scopus 로고
    • M-Payment Solutions and M-Commerce Fraud Management TeAM YYePG:192
    • Nambiar S., Lu C.-T., 2005. M-Payment Solutions and M-Commerce Fraud Management TeAM YYePG:192.
    • (2005)
    • Nambiar, S.1    Lu, C.-T.2
  • 62
    • 84881306884 scopus 로고    scopus 로고
    • Assessing and prioritizing affecting factors in e-learning websites using AHP method and fuzzy approach
    • Nilashi M., Janahmadi N. Assessing and prioritizing affecting factors in e-learning websites using AHP method and fuzzy approach. Inf. Knowl. Manag. 2012, 2(1):46-61.
    • (2012) Inf. Knowl. Manag. , vol.2 , Issue.1 , pp. 46-61
    • Nilashi, M.1    Janahmadi, N.2
  • 63
    • 84892738217 scopus 로고    scopus 로고
    • Hybrid recommendation approaches for multi-criteria collaborative filtering
    • Nilashi M., bin Ibrahim O., Ithnin N. Hybrid recommendation approaches for multi-criteria collaborative filtering. Expert Syst. Appl. 2014, 41(8):3879-3900.
    • (2014) Expert Syst. Appl. , vol.41 , Issue.8 , pp. 3879-3900
    • Nilashi, M.1    bin Ibrahim, O.2    Ithnin, N.3
  • 64
    • 84896388776 scopus 로고    scopus 로고
    • Multi-criteria collaborative filtering with high accuracy using higher order singular value decomposition and Neuro-Fuzzy system
    • Nilashi M., bin Ibrahim O., Ithnin N. Multi-criteria collaborative filtering with high accuracy using higher order singular value decomposition and Neuro-Fuzzy system. Knowl. Based Syst. 2014, 60:82-101.
    • (2014) Knowl. Based Syst. , vol.60 , pp. 82-101
    • Nilashi, M.1    bin Ibrahim, O.2    Ithnin, N.3
  • 65
    • 84921414119 scopus 로고    scopus 로고
    • MCPCM: A DEMATEL-ANP-based multi-criteria decision-making approach to evaluate the critical success factors in construction projects
    • Nilashi M., Zakaria R., Ibrahim O., Majid M.Z.A., Zin R.M., Farahmand M. MCPCM: A DEMATEL-ANP-based multi-criteria decision-making approach to evaluate the critical success factors in construction projects. Arabian J. Sci. Eng. 2014, 40(2):343-361.
    • (2014) Arabian J. Sci. Eng. , vol.40 , Issue.2 , pp. 343-361
    • Nilashi, M.1    Zakaria, R.2    Ibrahim, O.3    Majid, M.Z.A.4    Zin, R.M.5    Farahmand, M.6
  • 66
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model
    • Pavlou P.A. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int. J. Electron. Commer. 2003, 7(3):101-134.
    • (2003) Int. J. Electron. Commer. , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 67
    • 0036567901 scopus 로고    scopus 로고
    • Key dimensions of business-to-consumer web sites
    • Ranganathan C., Ganapathy S. Key dimensions of business-to-consumer web sites. Inf. Manag. 2002, 39(6):457-465.
    • (2002) Inf. Manag. , vol.39 , Issue.6 , pp. 457-465
    • Ranganathan, C.1    Ganapathy, S.2
  • 72
    • 77951828343 scopus 로고    scopus 로고
    • Types of structural assurance and their relationships with trusting intentions in business-to-consumer e-commerce
    • Sha W. Types of structural assurance and their relationships with trusting intentions in business-to-consumer e-commerce. Electron. Mark. 2009, 19:43-54.
    • (2009) Electron. Mark. , vol.19 , pp. 43-54
    • Sha, W.1
  • 73
    • 0012656520 scopus 로고    scopus 로고
    • Mobile commerce: promises, challenges and research agenda
    • Siau K., Lim E.-P., Shen Z. Mobile commerce: promises, challenges and research agenda. J. Database Manag. 2001, 12(3):4-13.
    • (2001) J. Database Manag. , vol.12 , Issue.3 , pp. 4-13
    • Siau, K.1    Lim, E.-P.2    Shen, Z.3
  • 74
    • 0242706920 scopus 로고    scopus 로고
    • Building customer trust in mobile commerce
    • Siau K., Shen Z. Building customer trust in mobile commerce. Commun. ACM 2003, 46(4):91-94.
    • (2003) Commun. ACM , vol.46 , Issue.4 , pp. 91-94
    • Siau, K.1    Shen, Z.2
  • 76
    • 67649967226 scopus 로고    scopus 로고
    • The impact of customer trust and perception of security control on the acceptance of electronic commerce
    • Suh B., Han I. The impact of customer trust and perception of security control on the acceptance of electronic commerce. Int. J. electron. Commer. 2003, 7(3):135-161.
    • (2003) Int. J. electron. Commer. , vol.7 , Issue.3 , pp. 135-161
    • Suh, B.1    Han, I.2
  • 77
    • 84860898755 scopus 로고    scopus 로고
    • Examining factors influencing customer satisfaction and trust towards vendors on the mobile internet
    • Suki N.M. Examining factors influencing customer satisfaction and trust towards vendors on the mobile internet. J. Internet Bank. Commer. 2012, 17:1.
    • (2012) J. Internet Bank. Commer. , vol.17 , pp. 1
    • Suki, N.M.1
  • 78
    • 52949132632 scopus 로고    scopus 로고
    • The relationship between mobile service quality, perceived technology compatibility, and users' perceived playfulness in the context of mobile information and entertainment services
    • Tan F.B., Chou J.P. The relationship between mobile service quality, perceived technology compatibility, and users' perceived playfulness in the context of mobile information and entertainment services. Int. J. Hum. Comput. Interact. 2008, 24(7):649-671.
    • (2008) Int. J. Hum. Comput. Interact. , vol.24 , Issue.7 , pp. 649-671
    • Tan, F.B.1    Chou, J.P.2
  • 81
    • 0037360262 scopus 로고    scopus 로고
    • Understanding online purchase intentions: contributions from technology and trust perspectives
    • Van der Heijden H., Verhagen T., Creemers M. Understanding online purchase intentions: contributions from technology and trust perspectives. Eur. J. Inf. Syst. 2003, 12(1):41-48.
    • (2003) Eur. J. Inf. Syst. , vol.12 , Issue.1 , pp. 41-48
    • Van der Heijden, H.1    Verhagen, T.2    Creemers, M.3
  • 82
    • 0036605085 scopus 로고    scopus 로고
    • Mobile commerce: framework, applications and networking support
    • Varshney U., Vetter R. Mobile commerce: framework, applications and networking support. Mobile Netw. Appl. 2002, 7(3):185-198.
    • (2002) Mobile Netw. Appl. , vol.7 , Issue.3 , pp. 185-198
    • Varshney, U.1    Vetter, R.2
  • 83
    • 2442608265 scopus 로고    scopus 로고
    • Understanding usability in mobile commerce
    • Venkatesh V., Ramesh V., Massey A.P. Understanding usability in mobile commerce. Commun. ACM 2003, 46(12):53-56.
    • (2003) Commun. ACM , vol.46 , Issue.12 , pp. 53-56
    • Venkatesh, V.1    Ramesh, V.2    Massey, A.P.3
  • 84
    • 46949092614 scopus 로고    scopus 로고
    • Determinants of behavioral intentions in the mobile internet services market
    • Vlachos P.A., Vrechopoulos A.P. Determinants of behavioral intentions in the mobile internet services market. J. Serv. Mark. 2008, 22(4):280-291.
    • (2008) J. Serv. Mark. , vol.22 , Issue.4 , pp. 280-291
    • Vlachos, P.A.1    Vrechopoulos, A.P.2
  • 85
    • 8344286457 scopus 로고    scopus 로고
    • The role of web site characteristics in initial trust formation
    • Wakefield R.L., Stocks M.H., Wilder W.M. The role of web site characteristics in initial trust formation. J. Comput. Inf. Syst. 2004, 45(1):94-103.
    • (2004) J. Comput. Inf. Syst. , vol.45 , Issue.1 , pp. 94-103
    • Wakefield, R.L.1    Stocks, M.H.2    Wilder, W.M.3
  • 87
    • 0038119511 scopus 로고    scopus 로고
    • ETailQ: dimensionalizing, measuring and predicting etail quality
    • Wolfinbarger M., Gilly M.C. eTailQ: dimensionalizing, measuring and predicting etail quality. J. Retail. 2003, 79(3):183-198.
    • (2003) J. Retail. , vol.79 , Issue.3 , pp. 183-198
    • Wolfinbarger, M.1    Gilly, M.C.2
  • 88
    • 50949110067 scopus 로고    scopus 로고
    • A new approach to decision-making with key constraint and its application in enterprise information systems
    • Xu W., Xu L., Liu X., Jones J.D. A new approach to decision-making with key constraint and its application in enterprise information systems. Enterp. Inf. Syst. 2008, 2:287-308.
    • (2008) Enterp. Inf. Syst. , vol.2 , pp. 287-308
    • Xu, W.1    Xu, L.2    Liu, X.3    Jones, J.D.4
  • 89
    • 14044265591 scopus 로고    scopus 로고
    • Exploring factors affecting the adoption of mobile commerce in Singapore
    • Yang K.C. Exploring factors affecting the adoption of mobile commerce in Singapore. Telemat. Inform. 2005, 22(3):257-277.
    • (2005) Telemat. Inform. , vol.22 , Issue.3 , pp. 257-277
    • Yang, K.C.1
  • 90
    • 12244267312 scopus 로고    scopus 로고
    • Development and validation of an instrument to measure user perceived service quality of information presenting web portals
    • Yang Z., Cai S., Zhou Z., Zhou N. Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Inf. Manag. 2005, 42(4):575-589.
    • (2005) Inf. Manag. , vol.42 , Issue.4 , pp. 575-589
    • Yang, Z.1    Cai, S.2    Zhou, Z.3    Zhou, N.4
  • 91
    • 84863987558 scopus 로고    scopus 로고
    • Combining means-end chain and fuzzy ANP to explore customers' decision process in selecting bundles
    • Yang H.-W., Chang K.-F. Combining means-end chain and fuzzy ANP to explore customers' decision process in selecting bundles. Int. J. Inf. Manag. 2012, 32:381-395.
    • (2012) Int. J. Inf. Manag. , vol.32 , pp. 381-395
    • Yang, H.-W.1    Chang, K.-F.2
  • 92
    • 84867734351 scopus 로고    scopus 로고
    • A stone resource assignment model under the fuzzy environment
    • Yao L., Xu J., Guo F. A stone resource assignment model under the fuzzy environment. Math. Probl. Eng. 2012, 2012.
    • (2012) Math. Probl. Eng. , vol.2012
    • Yao, L.1    Xu, J.2    Guo, F.3
  • 93
    • 73149084615 scopus 로고    scopus 로고
    • Building trust in m-commerce: contributions from quality and satisfaction
    • Yeh Y.S., Li Y.-M. Building trust in m-commerce: contributions from quality and satisfaction. Online Inf. Rev. 2009, 33(6):1066-1086.
    • (2009) Online Inf. Rev. , vol.33 , Issue.6 , pp. 1066-1086
    • Yeh, Y.S.1    Li, Y.-M.2
  • 94
    • 60049091339 scopus 로고    scopus 로고
    • Measuring the post-adoption customer perception of mobile banking services
    • Yu T.-K., Fang K. Measuring the post-adoption customer perception of mobile banking services. CyberPsychol. Behav. 2009, 12(1):33-35.
    • (2009) CyberPsychol. Behav. , vol.12 , Issue.1 , pp. 33-35
    • Yu, T.-K.1    Fang, K.2
  • 95
    • 0028385414 scopus 로고
    • Fuzzy logic, neural network, and soft computing
    • Zadeh L.A. Fuzzy logic, neural network, and soft computing. Fuzzy Syst. 1994, 37(3):77-84.
    • (1994) Fuzzy Syst. , vol.37 , Issue.3 , pp. 77-84
    • Zadeh, L.A.1
  • 96
    • 34248666540 scopus 로고
    • Fuzzy sets
    • Zadeh L.A. Fuzzy sets. Inf. Control 1965, 8(3):338-353.
    • (1965) Inf. Control , vol.8 , Issue.3 , pp. 338-353
    • Zadeh, L.A.1
  • 97
    • 84860312594 scopus 로고    scopus 로고
    • Understanding users' initial trust in mobile banking: an elaboration likelihood perspective
    • Zhou T. Understanding users' initial trust in mobile banking: an elaboration likelihood perspective. Comput. Hum. Behav. 2012, 28(4):1518-1525.
    • (2012) Comput. Hum. Behav. , vol.28 , Issue.4 , pp. 1518-1525
    • Zhou, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.