Types of structural assurance and their relationships with trusting intentions in business-to-consumer e-commerce

Electronic Markets

Volumn 19, Issue 1, 2009, Pages 43-54

  Sha, Wei ^a  

^a PITTSBURG STATE UNIVERSITY   (United States)

Author keywords

Certification; Consumer service policies; Guarantees; Institution based trust; Structural assurance; Trust

Indexed keywords

EID: 77951828343     PISSN: 10196781     EISSN: 14228890     Source Type: Journal    
DOI: 10.1007/s12525-008-0001-z     Document Type: Article

References (46)

1. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
2. Ba, S. (2001). Establishing online trust through a community responsibility system. Decision Support System, 31(3), 323-336. (Pubitemid 32590542)
3. Ba, S., & Pavlou, P. A. (2002). Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behaviors. MIS Quarterly, 28(3), 243-268.
4. Balasubramanian, S., Konana, P., & Menon, N. M. (2003). Customer satisfaction in virtual environments: A study of online investing. Management Science, 49(7), 871-889.
5. Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. Journal of Strategic Information Systems, 11(3-4), 245-270. (Pubitemid 35464304)
6. Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238-246.
7. Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen, & J. S. Long (Eds.), Testing structural equation models. Newbury Park, CA: Sage.
8. Chellappa, R. K., & Pavlou, P. A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15 (5-6), 358-368.
9. Chin, W. W., & Todd, P. A. (1995). On the use, usefulness, and ease of use of structural equation modeling in MIS research: A note of caution. MIS Quarterly, 19(2), 237-246.
10. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
11. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
12. Gefen, D., Straub, D. W., & Boudreau, M. C. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the Association for Information Systems, 4(7), 1-70.
13. Goldfarb, B., Kirsch, D., & Miller, D. (2007). Was there too little entry during the dot com era? Journal of Financial Economics, 86(1), 100-144.
14. Grazioli, S., & Jarvenpaa, S. L. (2000). Perils of Internet fraud: An empirical investigation of deception and trust with experienced Internet consumers. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, 30(4), 395-410.
15. Hair, J. F. J., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis with readings (5th ed.). Englewood Cliffs, NJ: Prentice Hall.
16. Jones, K., & Leonard, L. N. K. (2008). Trust in consumer-to-consumer electronic commerce. Information & Management, 45 (2), 88-95. (Pubitemid 351330189)
17. Kimery, K. M., & McCord, M. (2002). Third-party assurances: Mapping the road to trust in e-retailing. Journal of Information Technology Theory and Application, 4(2), 63-82.
18. Kline, R. B. (1998). Principles and practice of structural equation modeling. New York, NY: The Guilford.
19. Lane, C., & Bachmann, R. (1996). The social constitution of trust: Supplier relations in Britain and Germany. Organization Studies, 17(3), 365-395. (Pubitemid 126315814)
20. Lee, M. K. O., & Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6(1), 75-91.
21. Leonard, L. N. K., & Riemenschneider, C. K. (2008). What factors influence the individual impact of the web? An initial model. Electronic Markets, 18(1), 75-90.
22. Liao, Z., & Cheung, M. T. (2001). Internet-based e-shopping and consumer attitudes: An empirical study. Information & Management, 38(5), 299-306. (Pubitemid 32196636)
23. Luhmann, N. (1979). Trust and power. New York: Wiley.
24. McKnight, D. H., Choudhury, V., & Kacmar, C. (2002a). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334-359.
25. McKnight, D. H., Choudhury, V., & Kacmar, C. (2002b). The impact of initial consumer trust on intentions to transact with a web site: A trust building model. Journal of Strategic Information Systems, 11(3-4), 297-323. (Pubitemid 35464306)
26. Miyazaki, A. D., & Fernandez, A. (2001). Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer Affairs, 35(1), 27-44. (Pubitemid 33263510)
27. Moores, T. (2005). Do consumers understand the role of privacy seals in e-commerce? Communications of the ACM, 48(3), 86-91. (Pubitemid 40303816)
28. Nielson (2008). Trends in online shopping: a global Nielson consumer report, the Nielson Company website, retrieved on 7 September 2008 from: http://www.nielsen.com/solutions/GlobalOnline ShoppingReportFeb08.pdf
29. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
30. Pavlou, P. A. (2002). Institution-based trust in interorganizational exchange relationships: The role of online B2B marketplaces on trust formation. Journal of Strategic Information Systems, 11(3-4), 215-243.
31. Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-basedtrust. Information Systems Research, 15(1), 667-675. (Pubitemid 38654997)
32. Pavlou, P. A., & Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information Systems Research, 16(4), 372-399. (Pubitemid 43011648)
33. Pennington, R., Wilcox, H. D., & Grover, V. (2003). The role of system trust in business-to-consumer transactions. Journal of Management Information Systems, 20(3), 197-226.
34. Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & Management, 39(6), 457-465. (Pubitemid 34249524)
35. Ratnasingam, P., & Pavlou, P. A. (2003). Technology trust in Internet-based interorganizational electronic commerce. Journal of Electronic Commerce in Organizations, 1(1), 17-41.
36. Schoder, D., & Yin, P. L. (2000). Building firm trust online. Communications of the ACM, 43(12), 73-79.
37. Shapiro, S. P. (1987). The social control of impersonal trust. American Journal of Sociology, 93(3), 623-658.
38. Shek, P. W., Sia, C. L., & Lim, K. H. (2003). A preliminary assessment of different trust formation models: the effect of third party endorsements on online shopping. Proceedings of the 36th Hawaii International Conference on System Sciences. Hawaii, 06-09 January 2003. United States: Hawaii.
39. Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66, 15-37.
40. Sultan,F.,Urban,G.L.,Shankar,V.,&Bart,I.Y.(2002). Determinants and role of trust in e-business: a large scale empirical study. Working Paper, Cambridge: Sloan School of Management, MIT.
41. Teo, T. S. H., & Liu, J. (2007). Consumer trust in e-commerce in the United States, Singapore and China. Omega, 35(1), 22.
42. Wakefield, R. L., Stocks, M. H., & Wilder, W. M. (2004). The role of website characteristics in initial trust formation. Journal of Computer Information Systems, 45(1), 94-103.
43. Wang, S., Beatty, S. E., & Foxx, W. (2004). Signaling the trustworthiness of small online retailers. Journal of Interactive Marketing, 18(1), 53-69. (Pubitemid 38582737)
44. Wingreen, S. C., & Baglione, S. L. (2005). Untangling the antecedents and covariates of e-commerce trust: Institutional trust vs. knowledge-based trust. Electronic Markets, 15(3), 246-260.
45. Zhang, H. (2004). Trust-promoting seals in electronic markets: Impact on online shopping decisions. Journal of Information Technology Theory and Application, 6(4), 29-40.
46. Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1840-1920. Research in Organizational Behavior, 8, 53-111.