Examination of Factors Affecting Hotel Employees’ Service Orientation: An Emotional Labor Perspective

Journal of Hospitality and Tourism Research

Volumn 39, Issue 4, 2015, Pages 437-468

 

^a Jay)   (United States)

^b Michael)   (United States)

Author keywords

accomplishment; depersonalization; display rules; emotional exhaustion; emotional intelligence; service orientation

Indexed keywords

EID: 84944615204     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348013491593     Document Type: Article

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