Emotional intelligence and tourist services: The tour operator as a mediator between tourists and residents

International Journal of Hospitality and Tourism Administration

Volumn 4, Issue 4, 2004, Pages 1-24

  Cavelzani, Alessandro S ^a   Lee, Ihno A ^a   Locatelli, Valerio ^a   Monti, Gabriele ^a   Villamira, Marco A ^a  

^a IULM UNIVERSITY   (Italy)

Author keywords

Emotional intelligence; Residents; Sustainable tourism; Tour operator; Tourists

Indexed keywords

EID: 85020529466     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v04n04_01     Document Type: Article

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