Service sabotage: The dark side of service dynamics

Business Horizons

Volumn 52, Issue 4, 2009, Pages 325-335

  Harris, Lloyd C ^a   Ogbonna, Emmanuel ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Customer service; Customer contact employees; Frontline employees; Service sabotage

Indexed keywords

EID: 67349141277     PISSN: 00076813     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.bushor.2009.02.003     Document Type: Article

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