Self-service delight: Exploring the hedonic aspects of self-service

Journal of Business Research

Volumn 68, Issue 5, 2015, Pages 986-993

  Collier, Joel E ^a   Barnes, Donald C ^b  

^a MISSISSIPPI STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

Author keywords

Control; Customer delight; Efficiency; Fun; Self service; Servicescape

Indexed keywords

EID: 84924619963     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2014.09.036     Document Type: Article

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