Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation

Journal of Service Research

Volumn 16, Issue 1, 2013, Pages 39-51

  Collier, Joel E ^a   Kimes, Sheryl E ^b  

^a MISSISSIPPI STATE UNIVERSITY   (United States)

^b 335 Statler Hall   (United States)

Author keywords

accuracy; convenience; exploration; need for interaction; self service technology; speed

Indexed keywords

EID: 84874094733     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670512458454     Document Type: Review

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