Situational influences on service quality evaluations

Journal of Services Marketing

Volumn 22, Issue 5, 2008, Pages 409-419

  Strombeck, Stephen D ^a   Wakefield, Kirk L ^b  

^a AZUSA PACIFIC UNIVERSITY   (United States)

^b BAYLOR UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Services

Indexed keywords

EID: 50449096898     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810889175     Document Type: Article

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