Self-service with a smile? Self-service technology (SST) encounters among Canadian business-to-business

International Journal of Service Industry Management

Volumn 15, Issue 2, 2004, Pages 200-219

  Pujari, Devashish ^a  

^a MCMASTER UNIVERSITY   (Canada)

Author keywords

Business process re engineering; Business to business marketing; Electronic commerce; Service delivery systems; Service operations

Indexed keywords

EID: 2542517018     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230410532510     Document Type: Article

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