-
1
-
-
33644961955
-
Gap analysis in customer loyalty: A research in 5 star hotels in the Antalya region of Turkey
-
Aksu A (2006) Gap analysis in customer loyalty: a research in 5 star hotels in the Antalya region of Turkey. Qual Quant 40(2):187-205
-
(2006)
Qual Quant
, vol.40
, Issue.2
, pp. 187-205
-
-
Aksu, A.1
-
2
-
-
33646247205
-
Repeat visitation in mature sun and sand holiday destinations
-
Alegre J, Cladera M(2006) Repeat visitation in mature sun and sand holiday destinations. J Travel Res 44(3):288-297
-
(2006)
J Travel Res
, vol.44
, Issue.3
, pp. 288-297
-
-
Alegre, J.1
Cladera, M.2
-
3
-
-
69849094151
-
Analysing the effect of satisfaction and previous visits on tourist intentions to return
-
Alegre J, Cladera M (2009) Analysing the effect of satisfaction and previous visits on tourist intentions to return. Eur J Mark 43(5-6):670-685
-
(2009)
Eur J Mark
, vol.43
, Issue.5-6
, pp. 670-685
-
-
Alegre, J.1
Cladera, M.2
-
4
-
-
33745282722
-
Destination loyalty, costumers' economic behaviour
-
Alegre J, Juaneda C (2006) Destination loyalty, costumers' economic behaviour. Ann Tourism Res 33(3):684-706
-
(2006)
Ann Tourism Res
, vol.33
, Issue.3
, pp. 684-706
-
-
Alegre, J.1
Juaneda, C.2
-
5
-
-
70350187854
-
Evaluation of the relationship between service quality, satisfaction and behavioral intentions in thermal tourism (in Spanish)
-
Alén ME, Fraiz JA (2006) Evaluation of the relationship between service quality, satisfaction and behavioral intentions in thermal tourism (in Spanish). Eur J Manage Bus Econ 15(3):171-184
-
(2006)
Eur J Manage Bus Econ
, vol.15
, Issue.3
, pp. 171-184
-
-
Alén, M.E.1
Fraiz, J.A.2
-
6
-
-
33846265910
-
Assessing tourist behavioral intentions through perceived service quality and customer satisfaction
-
Alén ME, Rodŕguez L, Fraiz JA (2007) Assessing tourist behavioral intentions through perceived service quality and customer satisfaction. J Bus Res 60(2):153-160
-
(2007)
J Bus Res
, vol.60
, Issue.2
, pp. 153-160
-
-
Alén, M.E.1
Rodŕguez, L.2
Fraiz, J.A.3
-
7
-
-
33746363504
-
Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality.
-
Alexandris K, Kouthouris C, Meligdis A (2006) Increasing customers' loyalty in a skiing resort: the contribution of place attachment and service quality. Int J Contemp Hospitality Manage 18(5):414-425
-
(2006)
Int J Contemp Hospitality Manage
, vol.18
, Issue.5
, pp. 414-425
-
-
Alexandris, K.1
Kouthouris, C.2
Meligdis, A.3
-
8
-
-
84930738588
-
The impact of perceived value on spa loyalty and its moderating effect of destination equity
-
Anuwichanont J, Mechinda P (2009) The impact of perceived value on spa loyalty and its moderating effect of destination equity. J Bus Econ Res 7(12):73-89
-
(2009)
J Bus Econ Res
, vol.7
, Issue.12
, pp. 73-89
-
-
Anuwichanont, J.1
Mechinda, P.2
-
10
-
-
85023708173
-
The relationship between destination performance, overall satisfaction, and behavioural intention for distinct segments
-
Baloglu S, Pekcan A, Chen SL, Santos J (2003) The relationship between destination performance, overall satisfaction, and behavioural intention for distinct segments. J Qual Assur Hospitality Tour 4(3/4):149-165
-
(2003)
J Qual Assur Hospitality Tour
, vol.4
, Issue.3-4
, pp. 149-165
-
-
Baloglu, S.1
Pekcan, A.2
Chen, S.L.3
Santos, J.4
-
11
-
-
33748681902
-
The influence of market heterogeneity on the relationship between a destination's image and tourists' future behaviour
-
Barroso C, Martń E, Martń D (2007) The influence of market heterogeneity on the relationship between a destination's image and tourists' future behaviour. Tour Manage 28(1):175-187
-
(2007)
Tour Manage
, vol.28
, Issue.1
, pp. 175-187
-
-
Barroso, C.1
Martń, E.2
Martń, D.3
-
12
-
-
0001944139
-
Customers' motivations for maintaining relationships with service providers
-
Bendapudi N, Berry L (1997) Customers' motivations for maintaining relationships with service providers. J Retailing 73(1):15-37
-
(1997)
J Retailing
, vol.73
, Issue.1
, pp. 15-37
-
-
Bendapudi, N.1
Berry, L.2
-
13
-
-
2442470896
-
Growing interest, emerging perspectives
-
Sheth JN, Parvatiyar A, Shet J, Parvatiyar A (eds) Sage, California
-
Berry L (2000) Growing interest, emerging perspectives. In: Sheth JN, Parvatiyar A, Shet J, Parvatiyar A (eds) Handbook of relationship marketing. Sage, California, pp 149-170
-
(2000)
Handbook of Relationship Marketing
, pp. 149-170
-
-
Berry, L.1
-
14
-
-
77950150088
-
Tourism and marketing in Spain. Analysis of the situation and future perspectives (in Spanish)
-
Bigné JE (1996) Tourism and marketing in Spain. Analysis of the situation and future perspectives (in Spanish). Tour Stud 129:105-127
-
(1996)
Tour Stud
, vol.129
, pp. 105-127
-
-
Bigné, J.E.1
-
15
-
-
85193185930
-
The content analysis (in Spanish)
-
Sarabia FJ (ed) Pirámide, Madrid
-
Bigné JE (1999) The content analysis (in Spanish). In: Sarabia FJ (ed) Research methodology in marketing and management. Pirámide, Madrid, pp 255-271
-
(1999)
Research Methodology in Marketing and Management
, pp. 255-271
-
-
Bigné, J.E.1
-
16
-
-
84878140705
-
New orientations of tourism marketing. from destination image to tourist loyalty (in Spanish)
-
Bigné JE (2004) New orientations of tourism marketing. From destination image to tourist loyalty (in Spanish). Paper Spanish Econ 102:221-235
-
(2004)
Paper Spanish Econ
, vol.102
, pp. 221-235
-
-
Bigné, J.E.1
-
17
-
-
33846322152
-
Cognitive-affective model of leisure and tourism services satisfaction (in Spanish)
-
Bigné JE, Andreu L (2004) Cognitive-affective model of leisure and tourism services satisfaction (in Spanish). Econ Manage Notebooks 21:89-120
-
(2004)
Econ Manage Notebooks
, vol.21
, pp. 89-120
-
-
Bigné, J.E.1
Andreu, L.2
-
18
-
-
85193159820
-
Emotions, satisfaction and loyalty of interactive museum visitors (in Spanish)
-
Bigné JE, Andreu L (2005) Emotions, satisfaction and loyalty of interactive museum visitors (in Spanish). Eur J Manag Bus Econ 14(2):177-190
-
(2005)
Eur J Manag Bus Econ
, vol.14
, Issue.2
, pp. 177-190
-
-
Bigné, J.E.1
Andreu, L.2
-
19
-
-
0034812130
-
Tourism image, evaluation variables and after purchase behaviour: Inter-relationship
-
Bigné JE, Sánchez MI, Sánchez J (2001) Tourism image, evaluation variables and after purchase behaviour: inter-relationship. Tour Manage 22(6):607-616
-
(2001)
Tour Manage
, vol.22
, Issue.6
, pp. 607-616
-
-
Bigné, J.E.1
Sánchez, M.I.2
Sánchez, J.3
-
20
-
-
33750312098
-
Relationships among residents' image, evaluation of the stay and post-purchase behavior
-
Bigné JE, Sánchez MI, Sanz S (2005) Relationships among residents' image, evaluation of the stay and post-purchase behavior. J Vacation Mark 11(4):291-299
-
(2005)
J Vacation Mark
, vol.11
, Issue.4
, pp. 291-299
-
-
Bigné, J.E.1
Sánchez, M.I.2
Sanz, S.3
-
21
-
-
84878164147
-
International research into tourism marketing: Content analysis about topics and methodologies (in Spanish)
-
Bigné JE, Andreu L, Sánchez I, Alvarado A (2008) International research into tourism marketing: content analysis about topics and methodologies (in Spanish). Pasos J Tour Cult Herit 6(3):391-398
-
(2008)
Pasos J Tour Cult Herit
, vol.6
, Issue.3
, pp. 391-398
-
-
Bigné, J.E.1
Andreu, L.2
Sánchez, I.3
Alvarado, A.4
-
22
-
-
0011113545
-
Relationship marketing in organizational markets-assessing its costs and benefits
-
Blois K (1996a) Relationship marketing in organizational markets-assessing its costs and benefits. J Strateg Mark 4(3):181-191
-
(1996)
J Strateg Mark
, vol.4
, Issue.3
, pp. 181-191
-
-
Blois, K.1
-
23
-
-
0039797385
-
Relationship marketing in organizational markets: When is it appropriate
-
Blois K (1996b) Relationship marketing in organizational markets: when is it appropriate J Mark Manage 12(1-3):161-173
-
(1996)
J Mark Manage
, vol.12
, Issue.1-3
, pp. 161-173
-
-
Blois, K.1
-
24
-
-
84986082087
-
The relationship between customer loyalty and customer satisfaction
-
Bowen JT, Chen SL (2001) The relationship between customer loyalty and customer satisfaction. Int J Contemp Hospitality Manage 13(4/5):213-219
-
(2001)
Int J Contemp Hospitality Manage
, vol.13
, Issue.4-5
, pp. 213-219
-
-
Bowen, J.T.1
Chen, S.L.2
-
27
-
-
84986021445
-
An investigation of tourists' destination loyalty and preferences
-
Chen JS, Gursoy D (2001) An investigation of tourists' destination loyalty and preferences. Int J Contemp Hospitality Manage 13(2):79-85
-
(2001)
Int J Contemp Hospitality Manage
, vol.13
, Issue.2
, pp. 79-85
-
-
Chen, J.S.1
Gursoy, D.2
-
28
-
-
33947593571
-
How destination image and evaluative factors affect behavioral intentions
-
Chen C, Tsai D (2007) How destination image and evaluative factors affect behavioral intentions. Tour Manage 28(4):1115-1122
-
(2007)
Tour Manage
, vol.28
, Issue.4
, pp. 1115-1122
-
-
Chen, C.1
Tsai, D.2
-
30
-
-
41549163845
-
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
-
Chi CGQ, Qu H (2008) Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tour Manage 29(4):624-636
-
(2008)
Tour Manage
, vol.29
, Issue.4
, pp. 624-636
-
-
Chi, C.G.Q.1
Qu, H.2
-
31
-
-
34848925537
-
An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels
-
Chitty B, Ward S, Chua C (2007) An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels. Mark Intell Plann 25(6):563-580
-
(2007)
Mark Intell Plann
, vol.25
, Issue.6
, pp. 563-580
-
-
Chitty, B.1
Ward, S.2
Chua, C.3
-
32
-
-
0011090535
-
Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry
-
Choi TY, Chu R (2001) Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry. Int J Hospitality Manage 20(3):231-306
-
(2001)
Int J Hospitality Manage
, vol.20
, Issue.3
, pp. 231-306
-
-
Choi, T.Y.1
Chu, R.2
-
33
-
-
0003907592
-
-
Ediciones Dáz de Santos, Madrid
-
Christopher M, Payne A, Ballantyne D (1994) Relationship marketing: bringing quality, customer service, and marketing together (in Spanish). Ediciones Dáz de Santos, Madrid
-
(1994)
Relationship Marketing: Bringing Quality, Customer Service, and Marketing Together (In Spanish)
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
35
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick A, Basu K (1994) Customer loyalty: toward an integrated conceptual framework. J Acad Mark Sci 22(2):99-113
-
(1994)
J Acad Mark Sci
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.1
Basu, K.2
-
36
-
-
40949106864
-
The impact of satisfaction and image on loyalty: The case of Alpine ski resort
-
Faullant R, Matzler K, Fü ller J (2008) The impact of satisfaction and image on loyalty: the case of Alpine ski resort. Manag Serv Qual 18(2):163-178
-
(2008)
Manag Serv Qual
, vol.18
, Issue.2
, pp. 163-178
-
-
Faullant, R.1
Matzler, K.2
Füller, J.3
-
37
-
-
0037591349
-
Relationship marketing, the challenge for destinations
-
Fyall A, Callod C, Edwards B (2003) Relationship marketing, the challenge for destinations. Ann Tour Res 30(3):644-659
-
(2003)
Ann Tour Res
, vol.30
, Issue.3
, pp. 644-659
-
-
Fyall, A.1
Callod, C.2
Edwards, B.3
-
38
-
-
32044466720
-
Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behaviour
-
Gallarza MG, Gil I (2006) Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students' travel behaviour. Tour Manage 27(3):437-452
-
(2006)
Tour Manage
, vol.27
, Issue.3
, pp. 437-452
-
-
Gallarza, M.G.1
Gil, I.2
-
39
-
-
21744448471
-
Determinants of long-term orientation in buyer-seller relationships
-
Ganesan S (1994) Determinants of long-term orientation in buyer-seller relationships. J Mark 58(2):1-19
-
(1994)
J Mark
, vol.58
, Issue.2
, pp. 1-19
-
-
Ganesan, S.1
-
40
-
-
0032734228
-
The impact of employee performance cues on guest loyalty, perceived value and service quality
-
Gould-Williams J (1999) The impact of employee performance cues on guest loyalty, perceived value and service quality. Serv Ind J 19(3):97-118
-
(1999)
Serv Ind J
, vol.19
, Issue.3
, pp. 97-118
-
-
Gould-Williams, J.1
-
41
-
-
84977085782
-
Relationship marketing: Strategic and tactical implications
-
Grönroos C (1996) Relationship marketing: strategic and tactical implications. Mark Decis 34(3):5-14
-
(1996)
Mark Decis
, vol.34
, Issue.3
, pp. 5-14
-
-
Grönroos, C.1
-
42
-
-
0033228906
-
Relationship marketing: Challenges for the organization
-
Grönroos C (1999) Relationship marketing: challenges for the organization. J Bus Res 46(3):327-335
-
(1999)
J Bus Res
, vol.46
, Issue.3
, pp. 327-335
-
-
Grönroos, C.1
-
43
-
-
33749634607
-
Modeling customer lifetime value
-
Gupta S, Hanssens D, Hardie B, Kahn W, Kumar V, Lin N, Ravishanker N, Sriram S (2006) Modeling customer lifetime value. J Serv Res 9(2):139-155
-
(2006)
J Serv Res
, vol.9
, Issue.2
, pp. 139-155
-
-
Gupta, S.1
Hanssens, D.2
Hardie, B.3
Kahn, W.4
Kumar, V.5
Lin, N.6
Ravishanker, N.7
Sriram, S.8
-
44
-
-
33750348035
-
Tourism destination image, satisfaction and loyalty: A study in Ixtapa-Zihuatanejo, Mexico
-
Hernández L, Solis MM, Moliner MA, Sánchez J (2006) Tourism destination image, satisfaction and loyalty: a study in Ixtapa-Zihuatanejo, Mexico. Tour Geographies 8(4):343-358
-
(2006)
Tour Geographies
, vol.8
, Issue.4
, pp. 343-358
-
-
Hernández, L.1
Solis, M.M.2
Moliner, M.A.3
Sánchez, J.4
-
46
-
-
59849091502
-
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study
-
Hu HH, Kandampully J, Juwaheer TD (2009) Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study. Serv Ind J 29(2):111-125
-
(2009)
Serv Ind J
, vol.29
, Issue.2
, pp. 111-125
-
-
Hu, H.H.1
Kandampully, J.2
Juwaheer, T.D.3
-
47
-
-
46749086635
-
Exploring customer satisfaction, trust and destination loyalty in tourism
-
Huang HH, Chiu CK (2006) Exploring customer satisfaction, trust and destination loyalty in tourism. J Am Acad Bus 10(1):156-159
-
(2006)
J Am Acad Bus
, vol.10
, Issue.1
, pp. 156-159
-
-
Huang, H.H.1
Chiu, C.K.2
-
48
-
-
33947598312
-
Tourists' satisfaction, recommendation and revisiting Singapore
-
Hui TK, Wan D, Ho A (2007) Tourists' satisfaction, recommendation and revisiting Singapore. Tour Manage 28(4):965-975
-
(2007)
Tour Manage
, vol.28
, Issue.4
, pp. 965-975
-
-
Hui, T.K.1
Wan, D.2
Ho, A.3
-
49
-
-
0003248888
-
Relationship marketing in the area of network competition
-
Hunt SD, Morgan RM (1994) Relationship marketing in the area of network competition. Mark Manage 3(1):19-28
-
(1994)
Mark Manage
, vol.3
, Issue.1
, pp. 19-28
-
-
Hunt, S.D.1
Morgan, R.M.2
-
50
-
-
33645216696
-
The explanatory foundations of relationship marketing theory
-
Hunt SD, Arnett DB, Madhavaram S (2006) The explanatory foundations of relationship marketing theory. J Bus Ind Mark 21(2):72-87
-
(2006)
J Bus Ind Mark
, vol.21
, Issue.2
, pp. 72-87
-
-
Hunt, S.D.1
Arnett, D.B.2
Madhavaram, S.3
-
51
-
-
33845473634
-
Temporal destination revisit intention: The effects of novelty seeking and satisfaction
-
Jang S, Feng R (2007) Temporal destination revisit intention: the effects of novelty seeking and satisfaction. Tour Manage 28(2):580-590
-
(2007)
Tour Manage
, vol.28
, Issue.2
, pp. 580-590
-
-
Jang, S.1
Feng, R.2
-
53
-
-
84986177827
-
Customer loyalty in the hotel industry: The role of customer satisfaction and image
-
Kandampully J, Suhartanto D (2000) Customer loyalty in the hotel industry: the role of customer satisfaction and image. Int J Contemp Hospitality Manage 12(6):346-351
-
(2000)
Int J Contemp Hospitality Manage
, vol.12
, Issue.6
, pp. 346-351
-
-
Kandampully, J.1
Suhartanto, D.2
-
54
-
-
85193187122
-
The role of customer satisfaction and image in gaining customer loyalty in the hotel industry
-
Kandampully J, Suhartanto D (2002) The role of customer satisfaction and image in gaining customer loyalty in the hotel industry. J Hospitality Leisure Mark 10(2):346-351
-
(2002)
J Hospitality Leisure Mark
, vol.10
, Issue.2
, pp. 346-351
-
-
Kandampully, J.1
Suhartanto, D.2
-
56
-
-
67249153912
-
Analysis of structural equation model for the student pleasure travel market: Motivation involvement, satisfaction, and destination loyalty
-
Kim K (2008) Analysis of structural equation model for the student pleasure travel market: motivation involvement, satisfaction, and destination loyalty. J Travel Tour Mark 24(4):297-313
-
(2008)
J Travel Tour Mark
, vol.24
, Issue.4
, pp. 297-313
-
-
Kim, K.1
-
57
-
-
0036888151
-
Antecedents and consequences of relationship quality in hotel industry
-
Kim WG, Cha Y (2002) Antecedents and consequences of relationship quality in hotel industry. Int J Hospitality Manage 21(4):301-471
-
(2002)
Int J Hospitality Manage
, vol.21
, Issue.4
, pp. 301-471
-
-
Kim, W.G.1
Cha, Y.2
-
58
-
-
0035006491
-
Repeaters' behavior at two distinct destinations
-
Kozak M (2001) Repeaters' behavior at two distinct destinations. Ann Tour Res 28(3):784-807
-
(2001)
Ann Tour Res
, vol.28
, Issue.3
, pp. 784-807
-
-
Kozak, M.1
-
60
-
-
70449360635
-
A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists
-
Lee TH (2009) A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists. Leisure Sci 31(3):215-236
-
(2009)
Leisure Sci
, vol.31
, Issue.3
, pp. 215-236
-
-
Lee, T.H.1
-
61
-
-
84964568939
-
Service quality, satisfaction, and behavioral intention among forest visitors
-
Lee J, Graefe AR, Burns RC (2004) Service quality, satisfaction, and behavioral intention among forest visitors. J Travel Tour Mark 17(1):73-82
-
(2004)
J Travel Tour Mark
, vol.17
, Issue.1
, pp. 73-82
-
-
Lee, J.1
Graefe, A.R.2
Burns, R.C.3
-
62
-
-
34848856817
-
Examining the antecedents of destination loyalty in a forest setting
-
Lee J, Graefe AR, Burns RC (2007) Examining the antecedents of destination loyalty in a forest setting. Leisure Sci 29(5):463-481
-
(2007)
Leisure Sci
, vol.29
, Issue.5
, pp. 463-481
-
-
Lee, J.1
Graefe, A.R.2
Burns, R.C.3
-
64
-
-
57649213502
-
Examining the antecedents of brand loyalty from an investment model perspective
-
Li X, Petrick JF (2008a) Examining the antecedents of brand loyalty from an investment model perspective. J Travel Res 47(1):25-34
-
(2008)
J Travel Res
, vol.47
, Issue.1
, pp. 25-34
-
-
Li, X.1
Petrick, J.F.2
-
65
-
-
67249154366
-
Reexamining the dimensionality of brand loyalty: A case of the cruise industry
-
Li X, Petrick JF (2008b) Reexamining the dimensionality of brand loyalty: a case of the cruise industry. J Travel Tour Mark 25(1):68-85
-
(2008)
J Travel Tour Mark
, vol.25
, Issue.1
, pp. 68-85
-
-
Li, X.1
Petrick, J.F.2
-
66
-
-
71449095686
-
Towards a conceptual framework of tourists' destination knowledge and loyalty
-
Li X, Petrick JF, Zhouk Y (2007) Towards a conceptual framework of tourists' destination knowledge and loyalty. J Qual Assur Hospitality Tour 8(3):79-96
-
(2007)
J Qual Assur Hospitality Tour
, vol.8
, Issue.3
, pp. 79-96
-
-
Li, X.1
Petrick, J.F.2
Zhouk, Y.3
-
68
-
-
84864302031
-
Quality, satisfaction and loyalty in rural tourism: A Spanish-Portuguese analysis (in Spanish)
-
Loureiro SM, Miranda FJ (2006) Quality, satisfaction and loyalty in rural tourism: a Spanish-Portuguese analysis (in Spanish). Tour Paper 40:49-66
-
(2006)
Tour Paper
, vol.40
, pp. 49-66
-
-
Loureiro, S.M.1
Miranda, F.J.2
-
69
-
-
67650432555
-
The importance of quality satisfaction, trust, and image in relation to rural tourist loyalty
-
Loureiro SM, Miranda FJ (2008) The importance of quality satisfaction, trust, and image in relation to rural tourist loyalty. J Travel Tour Mark 25(2):117-136
-
(2008)
J Travel Tour Mark
, vol.25
, Issue.2
, pp. 117-136
-
-
Loureiro, S.M.1
Miranda, F.J.2
-
70
-
-
33751438012
-
The impact of customer relationship characteristics on customer switching behavior, differences between switchers and stayers
-
Maicas J, Polo Y, Sese F (2006) The impact of customer relationship characteristics on customer switching behavior, differences between switchers and stayers. Manag Serv Qual 16(6):556-574
-
(2006)
Manag Serv Qual
, vol.16
, Issue.6
, pp. 556-574
-
-
Maicas, J.1
Polo, Y.2
Sese, F.3
-
73
-
-
85193181840
-
Loyalty analysis of tourist visiting the city of Santiago de Compostela (in Spanish)
-
Martńez F, Novello S, Murias P (2009) Loyalty analysis of tourist visiting the city of Santiago de Compostela (in Spanish). Galician J Econ 18(2):1-15
-
(2009)
Galician J Econ
, vol.18
, Issue.2
, pp. 1-15
-
-
Martńez, F.1
Novello, S.2
Murias, P.3
-
74
-
-
68149109819
-
Customer satisfaction and loyalty to Alpine ski resorts: The moderating effect of lifestyle, spending and customers' skiing skills
-
Matzler K, Füller J, Faullant R (2007) Customer satisfaction and loyalty to Alpine ski resorts: the moderating effect of lifestyle, spending and customers' skiing skills. Int J Tour Res 9(6):409-421
-
(2007)
Int J Tour Res
, vol.9
, Issue.6
, pp. 409-421
-
-
Matzler, K.1
Füller, J.2
Faullant, R.3
-
75
-
-
62949153014
-
An examination of tourists' attitudinal and behavioral loyalty: Comparison between domestic and international tourists
-
Mechinda P, Serirat S, Gulid N (2009) An examination of tourists' attitudinal and behavioral loyalty: comparison between domestic and international tourists. J Vacation Mark 15(2):129-148
-
(2009)
J Vacation Mark
, vol.15
, Issue.2
, pp. 129-148
-
-
Mechinda, P.1
Serirat, S.2
Gulid, N.3
-
76
-
-
84905966191
-
An examination of tourists' loyalty towards medical tourism in Pattaya, Thailand
-
Mechinda P, Serirat S, Anuwichanont J, Gulid N (2010) An examination of tourists' loyalty towards medical tourism in Pattaya, Thailand. Int Bus Econ Res J 9(1):55-70
-
(2010)
Int Bus Econ Res J
, vol.9
, Issue.1
, pp. 55-70
-
-
Mechinda, P.1
Serirat, S.2
Anuwichanont, J.3
Gulid, N.4
-
77
-
-
0033229179
-
Relationship-based competitive advantage: The role of relationship marketing in marketing strategy
-
Morgan RM, Hunt SD (1999) Relationship-based competitive advantage: the role of relationship marketing in marketing strategy. J Bus Res 46(3):281-290
-
(1999)
J Bus Res
, vol.46
, Issue.3
, pp. 281-290
-
-
Morgan, R.M.1
Hunt, S.D.2
-
78
-
-
0033958826
-
The destination product and its impact on traveller perceptions
-
Murphy P, Pritchard MP, Smith B (2000) The destination product and its impact on traveller perceptions. Tour Manage 21(1):43-52
-
(2000)
Tour Manage
, vol.21
, Issue.1
, pp. 43-52
-
-
Murphy, P.1
Pritchard, M.P.2
Smith, B.3
-
79
-
-
33846921528
-
Relationship marketing and customer loyalty
-
Ndubisi NO (2007) Relationship marketing and customer loyalty. Mark Intel Plann 25(1):98-106
-
(2007)
Mark Intel Plann
, vol.25
, Issue.1
, pp. 98-106
-
-
Ndubisi, N.O.1
-
80
-
-
10144230698
-
Hospitality and tourism marketing: Recent developments in research and future directions
-
Oh H, Kim BY, Shin JH (2004) Hospitality and tourism marketing: recent developments in research and future directions. Int J Hospitality Manage 23(5):425-447
-
(2004)
Int J Hospitality Manage
, vol.23
, Issue.5
, pp. 425-447
-
-
Oh, H.1
Kim, B.Y.2
Shin, J.H.3
-
81
-
-
0033439536
-
Whence consumer loyalty
-
Oliver R (1999) Whence consumer loyalty J Mark 63(4):33-44
-
(1999)
J Mark
, vol.63
, Issue.4
, pp. 33-44
-
-
Oliver, R.1
-
82
-
-
0011143004
-
Relationship marketing: Back to basics
-
Palmer AJ (1994) Relationship marketing: back to basics J Mark Manage 10(7):571-579
-
(1994)
J Mark Manage
, vol.10
, Issue.7
, pp. 571-579
-
-
Palmer, A.J.1
-
83
-
-
85011850952
-
A conceptual evaluation of the multiple dimensions of relationship marketing
-
Palmer AJ, Mayer R (1996) A conceptual evaluation of the multiple dimensions of relationship marketing. J Strateg Mark 4(4):207-220
-
(1996)
J Strateg Mark
, vol.4
, Issue.4
, pp. 207-220
-
-
Palmer, A.J.1
Mayer, R.2
-
84
-
-
18844444930
-
Relationship marketing, the U.K. perspective
-
Sheth JN, Parvatiyar A (eds) Sage, California
-
Payne A (2000) Relationship marketing, the U.K. perspective. In: Sheth JN, Parvatiyar A (eds) Handbook of relationship marketing. Sage, California, pp 38-67
-
(2000)
Handbook of Relationship Marketing
, pp. 38-67
-
-
Payne, A.1
-
85
-
-
2342583418
-
The roles of quality, value, and satisfaction in predicting cruise passengers' behavioural intentions
-
Petrick JF (2004) The roles of quality, value, and satisfaction in predicting cruise passengers' behavioural intentions. J Travel Res 42(4):397-407
-
(2004)
J Travel Res
, vol.42
, Issue.4
, pp. 397-407
-
-
Petrick, J.F.1
-
86
-
-
0036053233
-
An examination of the construct of perceived value for the prediction of golf travelers' intention to revisit
-
Petrick JF, Backman SJ (2002) An examination of the construct of perceived value for the prediction of golf travelers' intention to revisit. J Travel Res 41(1):38-45
-
(2002)
J Travel Res
, vol.41
, Issue.1
, pp. 38-45
-
-
Petrick, J.F.1
Backman, S.J.2
-
87
-
-
0035711562
-
An examination of the determinants of entertainment vacationers' intentions to revisit
-
Petrick JF, Morais DD, Norman W (2001) An examination of the determinants of entertainment vacationers' intentions to revisit. J Travel Res 40(1):41-48
-
(2001)
J Travel Res
, vol.40
, Issue.1
, pp. 41-48
-
-
Petrick, J.F.1
Morais, D.D.2
Norman, W.3
-
88
-
-
62149150945
-
Image, satisfaction and loyalty, the case of Cape Town
-
Prayag G (2008) Image, satisfaction and loyalty, the case of Cape Town. Anatolia Int J Tour Hospitality Res 19(2):205-224
-
(2008)
Anatolia Int J Tour Hospitality Res
, vol.19
, Issue.2
, pp. 205-224
-
-
Prayag, G.1
-
89
-
-
0002878873
-
Loyalty and the renaissance of marketing
-
Reichheld FF (1994) Loyalty and the renaissance of marketing. Mark Manage 2(4):10-22
-
(1994)
Mark Manage
, vol.2
, Issue.4
, pp. 10-22
-
-
Reichheld, F.F.1
-
90
-
-
0025486182
-
Zero defections: Quality comes to services
-
Reichheld FF, Sasser E (1990) Zero defections: quality comes to services. Harv Bus Rev 68(5):105-111
-
(1990)
Harv Bus Rev
, vol.68
, Issue.5
, pp. 105-111
-
-
Reichheld, F.F.1
Sasser, E.2
-
91
-
-
0038248271
-
The case for process approaches in loyalty research in tourism
-
Riley M, Niininen O, Szivas E, Willis T (2001) The case for process approaches in loyalty research in tourism. Int J Tour Res 3(1):23-32
-
(2001)
Int J Tour Res
, vol.3
, Issue.1
, pp. 23-32
-
-
Riley, M.1
Niininen, O.2
Szivas, E.3
Willis, T.4
-
92
-
-
43049177906
-
Tourism satisfaction, a cognitive-affective model
-
Rodŕguez del Bosque I, San Martń H (2008) Tourism satisfaction, a cognitive-affective model. Ann Tour Res 35(2):551-573
-
(2008)
Ann Tour Res
, vol.35
, Issue.2
, pp. 551-573
-
-
Rodŕguez Del Bosque, I.1
San Martń, H.2
-
94
-
-
84930725214
-
Global image and future behaviour intentions of second-home tourist (in Spanish)
-
Sanz S (2008) Global image and future behaviour intentions of second-home tourist (in Spanish). Eur J Manage Bus Econ 17(4):95-114
-
(2008)
Eur J Manage Bus Econ
, vol.17
, Issue.4
, pp. 95-114
-
-
Sanz, S.1
-
95
-
-
85009557373
-
Some dangerous axioms of relationship marketing
-
Saren M, Tzokas N (1998) Some dangerous axioms of relationship marketing. J Strateg Mark 6(3):187-196
-
(1998)
J Strateg Mark
, vol.6
, Issue.3
, pp. 187-196
-
-
Saren, M.1
Tzokas, N.2
-
99
-
-
0038007794
-
A conceptualisation of the relationships between service quality and visitor satisfaction, and their links to destination selection
-
Tian-Cole ST, Crompton JL (2003) A conceptualisation of the relationships between service quality and visitor satisfaction, and their links to destination selection. Leisure Stud 22(1):65-80
-
(2003)
Leisure Stud
, vol.22
, Issue.1
, pp. 65-80
-
-
Tian-Cole, S.T.1
Crompton, J.L.2
-
100
-
-
0036524616
-
An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge
-
Tian-Cole ST, Crompton JL, Willson VL (2002) An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge. J Leisure Res 34(1):1-24
-
(2002)
J Leisure Res
, vol.34
, Issue.1
, pp. 1-24
-
-
Tian-Cole, S.T.1
Crompton, J.L.2
Willson, V.L.3
-
101
-
-
0036079147
-
Determinants of guest loyalty to international tourist hotels, a neural network approach
-
Tsaur SH, Chiu YC, Huang CH (2002) Determinants of guest loyalty to international tourist hotels, a neural network approach. Tour Manage 23(4):397-405
-
(2002)
Tour Manage
, vol.23
, Issue.4
, pp. 397-405
-
-
Tsaur, S.H.1
Chiu, Y.C.2
Huang, C.H.3
-
102
-
-
33748756199
-
Antecedents of revisit intention
-
Um S, Chon K, Ro Y (2006) Antecedents of revisit intention. Ann Tour Res 33(4):1141-1158
-
(2006)
Ann Tour Res
, vol.33
, Issue.4
, pp. 1141-1158
-
-
Um, S.1
Chon, K.2
Ro, Y.3
-
103
-
-
84930723591
-
Predictors and mediators of satisfaction and loyalty in a tourism destination: An integrated cognitive model (in Portuguese)
-
Vale V, Moutinho V, Vale J (2010) Predictors and mediators of satisfaction and loyalty in a tourism destination: an integrated cognitive model (in Portuguese). J Tour Dev 13/14(1):299-311
-
(2010)
J Tour Dev
, vol.13-14
, Issue.1
, pp. 299-311
-
-
Vale, V.1
Moutinho, V.2
Vale, J.3
-
105
-
-
80052586571
-
Managing relationship efforts to influence loyalty: An empirical study on the sun ling sea forest and recreational park, Taiwan
-
Yen TF, Liu HH, Tuan CL (2009) Managing relationship efforts to influence loyalty: an empirical study on the sun ling sea forest and recreational park, Taiwan. Int J Organ Innov 2(2):179-194
-
(2009)
Int J Organ Innov
, vol.2
, Issue.2
, pp. 179-194
-
-
Yen, T.F.1
Liu, H.H.2
Tuan, C.L.3
-
106
-
-
7044247567
-
An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
-
Yoon Y, Uysal M (2005) An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tour Manage 26(1):45-56
-
(2005)
Tour Manage
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
-
107
-
-
43849111692
-
Shopping risk perceptions: Effects on tourists' emotions, satisfaction and expressed loyalty intentions
-
Yüksel A, Yüksel F (2007) Shopping risk perceptions: effects on tourists' emotions, satisfaction and expressed loyalty intentions. Tour Manage 28(3):703-713
-
(2007)
Tour Manage
, vol.28
, Issue.3
, pp. 703-713
-
-
Yüksel, A.1
Yüksel, F.2
-
108
-
-
70449698037
-
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
-
Yüksel A, Yüksel F, Bilis Y (2010) Destination attachment: effects on customer satisfaction and cognitive, affective and conative loyalty. Tour Manage 31(2):274-284
-
(2010)
Tour Manage
, vol.31
, Issue.2
, pp. 274-284
-
-
Yüksel, A.1
Yüksel, F.2
Bilis, Y.3
-
109
-
-
84930692385
-
Formation process of guest loyalty: Theory and empirical evidence (in Spanish)
-
Zamora J, Vásquez-Párraga A, Morales F, Cisternas C (2005) Formation process of guest loyalty: theory and empirical evidence (in Spanish). RIAT Interam J Environ Tour 1(1):28-41
-
(2005)
RIAT Interam J Environ Tour
, vol.1
, Issue.1
, pp. 28-41
-
-
Zamora, J.1
Vásquez-Párraga, A.2
Morales, F.3
Cisternas, C.4
|