Shopping risk perceptions: Effects on tourists' emotions, satisfaction and expressed loyalty intentions

Tourism Management

Volumn 28, Issue 3, 2007, Pages 703-713

  Yüksel, Atila ^a   Yüksel, Fisun ^b  

^a ADNAN MENDERES UNIVERSITY   (Turkey)

^b MERSIN UNIVERSITY   (Turkey)

Author keywords

Behavioural intentions; Emotions; External and internal shopping risks; Risk theory; Satisfaction

Indexed keywords

PERCEPTION; SHOPPING ACTIVITY; TOURISM DEVELOPMENT; TOURISM MANAGEMENT; TOURIST BEHAVIOR; TOURIST DESTINATION;

EID: 43849111692     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2006.04.025     Document Type: Article

References (65)

1. K. Albuquerque J. McElroy Tourist harassment: Barbados survey results Annals of Tourism Research 28 2 2001 477 492
2. Arnold, M., Reynolds, K. E., Ponder, N. & Lueg, J. (2004). Customer delight in a retail context: investigating delightful and terrible shopping experiences. Journal of Business Research , in press.
3. B.J. Babin W.R. Darden Consumer self-regulation in a retail environment Journal of Retailing 71 1995 47 70
4. J.B. Babin R.W. Darden M. Griffin Work and/or fun: Measuring hedonic and utilitarian shopping value Journal of Consumer Research 20 1994 644 656
5. J.B. Babin J. Chebat R. Michon Perceived appropriateness and its effect on quality, affect and behaviour Journal of Retailing and Consumer Services 11 2004 287 298
6. A.D. Baker L.J. Crompton Quality, satisfaction and behavioural intentions Annals of Tourism Research 27 3 2000 785 804
7. L. Baker D. Grewal A. Parasuraman The influence of store environment on quality inferences and store image Journal of Academy of Marketing Science 22 4 1994 328 339
8. L. Baker M. Levy D. Grewal An experimental approach to making retail store environmental decisions Journal of Retailing 68 4 1992 445 460
9. R.A. Bauer Consumer behaviour as risk taking D.F. Cox Risk taking and information handling in consumer behaviour 1960 Harvard University Press Cambriedge, MA 23 33
10. J.R. Bettman Perceived risks and its components: A model and empirical test Journal of Marketing Research 10 2 1973 184 190
11. E.J. Bigne L. Andreu J. Gnoth The theme park experience: an analysis of pleasure, arousal and satisfaction Tourism Management 26 6 2005 833 844
12. W.N. Browne R. Cudeck Alternative ways of assessing model fit K.A. Bollen J.S. Long Testing structural equation models 1993 Sage Publications Inc. Newburry Park, CA
13. P. Brunt R. Mawby Z. Hambly Tourist victimization and the fear of crime on holiday Tourism Management 21 2000 417 424
14. B.M. Bryne Structural equation modelling with LISREL, PRELIS and SIMPLIS. Basic concepts, applications and programming 1998 Lawrence Erlbaum Associates, Inc. Mahwah, NJ
15. M.C. Campbell R.C. Goodstein The moderating effect of perceived risk on consumers’ evaluations of product incongruity: Preference for the norm Journal of Consumer Research 28 2001 439 449
16. Chang, J., Yang, B., & Yu, C. (in press). The moderating effect of salespersons’ behaviour on shopping motivation and satisfaction: Taiwan tourists in China. Tourism Management .
17. J. Chebat R. Michon Impact of ambient odors on mall shoppers’ emotions, cognition, and spending Journal of Business Research 56 2003 529 539
18. L.T. Childres L.C. Carr J. Peck S. Carson Hedonic and utilitarian motivations for online retail shopping behavior Journal of Retailing 77 2001 511 535
19. W.M. Choi A. Chan J. Wu A qualitative and quantitative assessment of Hong Kong's image as a tourist destination Tourism Management 20 1999 361 365
20. D.A. Cox D. Cox D.R. Anderson Reassessing the pleasures of store shopping Journal of Business Research 58 2005 250 259
21. J.J. Cronin M.K. Brady G.T.M. Hult Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments Journal of Retailing 76 2 2000 193 218
22. S.M. Cunningham The major dimensions of perceived risk D.F. Cox Risk taking and information handling in consumer behaviour 1967 The Harvard University Graduate School of Business Administration Boston
23. W.R. Darden B.J. Babin Exploring the concept of affective quality: Expanding the concept of retail personality Journal of Business Research 29 2 1994 101 110
24. S. Dawson P. Bloch N. Ridgway Shopping motives, emotional states and retail outcomes Journal of Retailing 66 1990 408 427
25. R.J. Donovan J.R. Rossiter Store atmosphere: An environmental psychology approach Journal of Retailing 58 1982 34 57
26. G.R. Dowling R. Staelin A model of perceived risk and intended risk handling activity Journal of Consumer Research 21 1994 119 125
27. S.A. Eroglu K. Machleit An empirical study of retail crowding: Antecedents and consequences Journal of Retailing 66 2 1990 201 221
28. J.D. Fisher Situation specific variables as determinants of perceived environmental aesthetic quality and perceived crowdedness Journal of Research in Personality 8 1974 177 188
29. R. George Tourist's perceptions of safety and security while visiting Cape Town Tourism Management 24 2003 575 585
30. J.F. Hair R. Anderson W.C. Black Multivariate data analysis with readings 1995 Prentice-Hall Inc. Englewood Cliffs, NJ
31. V.C.S. Heung H. Qu Tourism shopping and its contributions to Hong Kong Tourism Management 19 4 1998 383 386
32. A. Hsieh J. Chang Shopping and tourist night markets in Taiwan Tourism Management 27 1 2006 138 145
33. M.K. Hui L. Dube J. Chebat The impact of music on consumers’ reactions to waiting for services Journal of Retailing 73 1997 87 104
34. M. Jansen-Verbeke Leisure shopping: A magic concept for the tourism industry? Tourism Management 12 1991 9 14
35. K.G. Jöreskog D. Sörbom LISREL 8: Structural equation modelling with the SIMPLIS command language 1993 Scientific Software, International Chicago, IL
36. S. Kim A.M. Littrell Souvenir buying intentions for self versus others Annals of Tourism Research 28-3 2001 638 657
37. Y.D. Lee Retail bargaining behaviour of American and Chinese customers European Journal of Marketing 34 1/2 2000 190 206
38. N. Lim Consumers’ perceived risk: Sources versus consequences Electronic Commerce Research and Applications 2 2003 216 228
39. M.A. Littrell R. Paige K. Song Senior travellers: Tourism activities and shopping behaviours Journal of Vacation Marketing 10 4 2004 348 362
40. A.K. Machleit P.S. Mantel Emotional response and shopping satisfaction: Moderating effects of shopper attributions Journal of Business Research 54 2001 97 106
41. K.A. Machleit S. Eroglu Describing and measuring emotional response to shopping experience Journal of Business Research 49 2000 101 111
42. V.M. Mitchell Re-conceptualizing consumer store image processing using perceived risk Journal of Business Research 54 2001 167 172
43. V. Mitchell F. Davies L. Moutinho V. Vassos Using neural networks to understand service risk in the holiday product Journal of Business Research 46 1999 167 180
44. B. Money C.J. Crotts The effect of uncertainty avoidance on information search, planning, and purchase of international travel vacations Tourism Management 24 2003 191 202
45. G. Moscardo Shopping as a destination attraction: An empirical examination of the role of shopping in tourists destination choice and experience Journal of Vacation Marketing 10 4 2004 294 307
46. L. Moutinho Consumer behaviour in tourism European Journal of Marketing 21 10 1987 5 44
47. J. Oh C. Cheng Y. Lehto J.T. O’Leary Predictors of tourists’ shopping behaviour: Examination of socio-demographic characteristics and trip typologies Journal of Vacation Marketing 10 4 2004 308 319
48. T.K. Pinhey T.J. Iverson Safety concerns of Japanese visitors to Guam Journal of Travel and Tourism Marketing 3 2 1994 87 94
49. A. Pizam P. Tarlow J. Bloom Making tourists feel safe: Whose responsibility is it? Journal of Travel Research, Summer 1997 23 28
50. W.S. Roehl D.R. Fesenmaier Risk perceptions and pleasure travel: An explanatory analysis Journal of Travel Research 30 4 1992 17 26
51. T. Roselius Consumer rankings of risk reduction methods Journal of Marketing 35 1 1971 56 61
52. J. Ruiz J. Chebat P. Hansen Another trip to the mall: A segmentation study of customers based on their activities Journal of Retailing and Consumer Services 11 6 2004 333 350
53. C. Ryan Crime, violence, terrorism and tourism: An accidental or intrinsic relationship Tourism Management 14 1993 173 183
54. E. Sirakaya A. Sheppard R.W. McLennan Assessment of the relationship between perceived safety at a vacation site and destination choice decisions: Extending the behavioural decision-making model Journal of Hospitality and Tourism Research 21 2 1997 1 10
55. J.D. Snepenger L. Murphy R. O’Connell E. Gregg Tourists and residents use of a shopping space Annals of Tourism Research 30 3 2003 567 580
56. S. Sonmez A. Graefe Influence of terrorism risk on foreign tourism decisions Annals of Tourism Research 25 1 1998 112 144
57. S. Sönmez A. Graefe Determining future travel behaviour from past travel experience and perceptions of risk and safety Journal of Travel Research 37 2 1998 171 177
58. K.K. Swanson Tourists’ and retailers’ perceptions of souvenirs Journal of Vacation Marketing 10 4 2004 363 367
59. M. Torres T. Summers D. Belleau Men's shopping satisfaction and store preferences Journal of Retailing and Consumer Services 8 2001 205 212
60. S.H. Tsaur G. Tzeng K. Wang Evaluating tourist risks from fuzzy perspectives Annals of Tourism Research 24 4 1997 796 812
61. W.L. Turner Y. Reisinger Shopping satisfaction for domestic tourists Journal of Retailing and Consumer Services 8 2001 15 27
62. J. Wirtz The affect literature in psychology—A review for consumer behaviourists Asian Journal of Marketing 3 1994 49 70
63. J. Wong R. Law Differences in shopping satisfaction levels: A study of tourists in Hong Kong Tourism Management 24 2003 401 410
64. A. Yuksel Shopping experience evaluation: A case of domestic and international visitors Tourism Management 25 6 2004 751 764
65. V.A. Zeithaml L.L. Berry A. Parasuraman The behavioural consequences of service quality Journal of Marketing 60 1996 31 46