메뉴 건너뛰기




Volumn 23, Issue 5 SPEC.ISS., 2004, Pages 425-447

Hospitality and tourism marketing: Recent developments in research and future directions

Author keywords

Future research directions; Hospitality and tourism; Marketing research; Review of developments

Indexed keywords


EID: 10144230698     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2004.10.004     Document Type: Article
Times cited : (94)

References (139)
  • 1
    • 10144220419 scopus 로고    scopus 로고
    • AHLEF American Hotel & Lodging Educational Foundation
    • AHLEF, 2004. American Hotel & Lodging Educational Foundation. http://www.ahlef.org
    • (2004)
  • 2
    • 0037307765 scopus 로고    scopus 로고
    • Measuring tourist satisfaction with Kenya's wildlife safari: A case study of Tsavo West National Park
    • J.S. Akama D.M. Kieti Measuring tourist satisfaction with Kenya's wildlife safari: A case study of Tsavo West National Park Tourism Management 24 1 2003 73-81
    • (2003) Tourism Management , vol.24 , Issue.1 , pp. 73-81
    • Akama, J.S.1    Kieti, D.M.2
  • 4
    • 10144221767 scopus 로고    scopus 로고
    • ASFSA American School FoodService Association
    • ASFSA, 2004. American School FoodService Association. http://www.asfsa.org
    • (2004)
  • 5
    • 0036650715 scopus 로고    scopus 로고
    • Categorical classification of tourism dining
    • N. Au R. Law Categorical classification of tourism dining Annals of Tourism Research 29 3 2002 819-833
    • (2002) Annals of Tourism Research , vol.29 , Issue.3 , pp. 819-833
    • Au, N.1    Law, R.2
  • 6
    • 10144222437 scopus 로고    scopus 로고
    • A Brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction
    • K. Back S.C. Parks A Brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction Journal of Hospitality and Tourism Research 27 4 2003 419-435
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.4 , pp. 419-435
    • Back, K.1    Parks, S.C.2
  • 7
    • 0348164335 scopus 로고    scopus 로고
    • Dimensions of customer loyalty: Separating friends from well wishers
    • S. Baloglu Dimensions of customer loyalty: Separating friends from well wishers Cornell Hotel and Restaurant Administration Quarterly 43 1 2002 47-59
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.1 , pp. 47-59
    • Baloglu, S.1
  • 10
    • 0142154926 scopus 로고    scopus 로고
    • Tourism crisis management: US Response to September 11
    • A. Blake M.T. Sinclair Tourism crisis management US Response to September 11 Annals of Tourism Research 30 4 2003 813-832
    • (2003) Annals of Tourism Research , vol.30 , Issue.4 , pp. 813-832
    • Blake, A.1    Sinclair, M.T.2
  • 11
    • 0036049496 scopus 로고    scopus 로고
    • Research through participant observation in tourism: A creative solution to the measurement of consumer satisfaction/dissatisfaction (CS/D) among tourists
    • D. Bowen Research through participant observation in tourism: A creative solution to the measurement of consumer satisfaction/dissatisfaction (CS/D) among tourists Journal of Travel Research 41 1 2002 4-14
    • (2002) Journal of Travel Research , vol.41 , Issue.1 , pp. 4-14
    • Bowen, D.1
  • 12
    • 0002407468 scopus 로고    scopus 로고
    • Hospitality marketing research: A content analysis and implications for future research
    • J.T. Bowen B.A. Sparks Hospitality marketing research: A content analysis and implications for future research International Journal of Hospitality Management 17 1998 125-144
    • (1998) International Journal of Hospitality Management , vol.17 , pp. 125-144
    • Bowen, J.T.1    Sparks, B.A.2
  • 13
    • 84899681440 scopus 로고    scopus 로고
    • The competitive market efficiency of hotel brands: An application of data envelopment analysis
    • J.R. Brown C.T. Ragsdale The competitive market efficiency of hotel brands: An application of data envelopment analysis Journal of Hospitality and Tourism Research 26 4 2002 332-360
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.4 , pp. 332-360
    • Brown, J.R.1    Ragsdale, C.T.2
  • 14
    • 0347534206 scopus 로고    scopus 로고
    • Strengthening the F&B purchaser-supplier partnership: Actions that make a difference
    • J. Brownell D. Reynolds Strengthening the F&B purchaser-supplier partnership: Actions that make a difference Cornell Hotel and Restaurant Administration Quarterly 43 6 2002 49-61
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.6 , pp. 49-61
    • Brownell, J.1    Reynolds, D.2
  • 15
    • 0036213861 scopus 로고    scopus 로고
    • The future of tourism intermediaries
    • D. Buhalis M.C. Licata The future of tourism intermediaries Tourism Management 23 3 2002 207-220
    • (2002) Tourism Management , vol.23 , Issue.3 , pp. 207-220
    • Buhalis, D.1    Licata, M.C.2
  • 16
    • 10144249383 scopus 로고    scopus 로고
    • Tourists' preference structures for London's Tate Modern Gallery: The implications for strategic marketing
    • N. Caldwell J. Coshall Tourists' preference structures for London's Tate Modern Gallery: The implications for strategic marketing Journal of Travel and Tourism Marketing 14 2 2003 23-45
    • (2003) Journal of Travel and Tourism Marketing , vol.14 , Issue.2 , pp. 23-45
    • Caldwell, N.1    Coshall, J.2
  • 17
  • 18
    • 10144244376 scopus 로고    scopus 로고
    • Developing a travel segmentation methodology: A criterion-based approach
    • J.S. Chen Developing a travel segmentation methodology a criterion-based approach Journal of Hospitality and Tourism Research 27 3 2003 310-327
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.3 , pp. 310-327
    • Chen, J.S.1
  • 19
    • 0036806590 scopus 로고    scopus 로고
    • Market positioning analysis: A hybrid approach
    • J.S. Chen M. Uysal Market positioning analysis a hybrid approach Annals of Tourism Research 29 4 2002 987-1003
    • (2002) Annals of Tourism Research , vol.29 , Issue.4 , pp. 987-1003
    • Chen, J.S.1    Uysal, M.2
  • 20
    • 10144261669 scopus 로고    scopus 로고
    • Searching for experiences: The Web-based virtual tour in tourism marketing
    • Y. Cho Y. Wang D.R. Fesenmaier Searching for experiences the Web-based virtual tour in tourism marketing Journal of Travel and Tourism Marketing 12 4 2002 1-17
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.4 , pp. 1-17
    • Cho, Y.1    Wang, Y.2    Fesenmaier, D.R.3
  • 21
    • 10144263076 scopus 로고    scopus 로고
    • Guest loyalty likelihood in relation to hotels' corporate image and reputation: A study of three countries in Europe
    • E. Christou Guest loyalty likelihood in relation to hotels' corporate image and reputation a study of three countries in Europe Journal of Hospitality and Leisure Marketing 10 3/4 2003 85-99
    • (2003) Journal of Hospitality and Leisure Marketing , vol.10 , Issue.3-4 , pp. 85-99
    • Christou, E.1
  • 22
    • 85001774099 scopus 로고    scopus 로고
    • Consumer's perceptions and adoption of online buying for travel products
    • E. Christou P. Kassianidis Consumer's perceptions and adoption of online buying for travel products Journal of Travel and Tourism Marketing 12 4 2002 93-107
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.4 , pp. 93-107
    • Christou, E.1    Kassianidis, P.2
  • 24
    • 10144250721 scopus 로고    scopus 로고
    • Service quality and customers' willingness to pay more for travel services
    • A. Dean D. Morgan T.E. Tan Service quality and customers' willingness to pay more for travel services Journal of Travel and Tourism Marketing 12 2/3 2002 95-110
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.2-3 , pp. 95-110
    • Dean, A.1    Morgan, D.2    Tan, T.E.3
  • 26
    • 84917128628 scopus 로고    scopus 로고
    • A review of data-driven market segmentation in tourism
    • S. Dolnicar A review of data-driven market segmentation in tourism Journal of Travel and Tourism Marketing 12 1 2002 1-22
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.1 , pp. 1-22
    • Dolnicar, S.1
  • 27
    • 0842312280 scopus 로고    scopus 로고
    • From customer value to engineering pleasurable experiences in real life and online
    • L. Dubs J.L. Bel D. Sears From customer value to engineering pleasurable experiences in real life and online Cornell Hotel and Restaurant Administration Quarterly 44 5/6 2003 124-130
    • (2003) Cornell Hotel and Restaurant Administration Quarterly , vol.44 , Issue.5-6 , pp. 124-130
    • Dubs, L.1    Bel, J.L.2    Sears, D.3
  • 28
    • 0036256892 scopus 로고    scopus 로고
    • Destination price competitiveness: Exchange rate changes versus domestic inflation
    • L. Dwyer P. Forsyth P. Rao Destination price competitiveness exchange rate changes versus domestic inflation Journal of Travel research 40 3 2002 328-336
    • (2002) Journal of Travel Research , vol.40 , Issue.3 , pp. 328-336
    • Dwyer, L.1    Forsyth, P.2    Rao, P.3
  • 29
    • 10144243093 scopus 로고    scopus 로고
    • FMI Food Marketing Institute
    • FMI, 2004. Food Marketing Institute. http://www.fmi.org
    • (2004)
  • 30
  • 31
    • 0037591349 scopus 로고    scopus 로고
    • Relationship marketing: The challenge for destinations
    • A. Fyall C. Callod B. Edwards Relationship marketing the challenge for destinations Annals of Tourism Research 30 3 2003 644-659
    • (2003) Annals of Tourism Research , vol.30 , Issue.3 , pp. 644-659
    • Fyall, A.1    Callod, C.2    Edwards, B.3
  • 33
    • 0142009945 scopus 로고    scopus 로고
    • Tourist's perceptions of safety and security while visiting Cape Town
    • R. George Tourist's perceptions of safety and security while visiting Cape Town Tourism Management 24 5 2003 575-585
    • (2003) Tourism Management , vol.24 , Issue.5 , pp. 575-585
    • George, R.1
  • 34
    • 0142009947 scopus 로고    scopus 로고
    • Passenger expectations and airline services: A Hong Kong based study
    • D. Gilbert R.K.C. Wong Passenger expectations and airline services a Hong Kong based study Tourism Management 24 5 2003 519-532
    • (2003) Tourism Management , vol.24 , Issue.5 , pp. 519-532
    • Gilbert, D.1    Wong, R.K.C.2
  • 35
    • 0142009952 scopus 로고    scopus 로고
    • Incorporating the rough sets theory into travel demand analysis
    • C. Goh R. Law Incorporating the rough sets theory into travel demand analysis Tourism Management 24 5 2003 511-517
    • (2003) Tourism Management , vol.24 , Issue.5 , pp. 511-517
    • Goh, C.1    Law, R.2
  • 36
    • 85023583469 scopus 로고    scopus 로고
    • Prior product knowledge and its influence on the traveler's information search behavior
    • D. Gursoy Prior product knowledge and its influence on the traveler's information search behavior Journal of Hospitality and Leisure Marketing 10 3/4 2003 113-130
    • (2003) Journal of Hospitality and Leisure Marketing , vol.10 , Issue.3-4 , pp. 113-130
    • Gursoy, D.1
  • 37
    • 0037365247 scopus 로고    scopus 로고
    • Psychological empowerment of non-supervisory employees working in full-service restaurants
    • M. Hancer R.T. George Psychological empowerment of non-supervisory employees working in full-service restaurants International Journal of Hospitality Management 22 1 2003 3-16
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 3-16
    • Hancer, M.1    George, R.T.2
  • 40
    • 0041813330 scopus 로고    scopus 로고
    • Communicating in a crisis: Flight SQ 006
    • J.C. Henderson Communicating in a crisis flight SQ 006 Tourism Management 24 3 2003 279-287
    • (2003) Tourism Management , vol.24 , Issue.3 , pp. 279-287
    • Henderson, J.C.1
  • 41
    • 84980356756 scopus 로고    scopus 로고
    • A study of tourists' satisfaction and post-experience behavioral intentions in relation to airport restaurant services in the Hong Kong SAR
    • V.C.S. Heung M.Y. Wong H. Qu A study of tourists' satisfaction and post-experience behavioral intentions in relation to airport restaurant services in the Hong Kong SAR Journal of Travel and Tourism Marketing 12 2/3 2002 111-135
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.2-3 , pp. 111-135
    • Heung, V.C.S.1    Wong, M.Y.2    Qu, H.3
  • 43
    • 0036160197 scopus 로고    scopus 로고
    • Tourism, sport and seasons: The challenges and potential of overcoming seasonality in the sport and tourism sectors
    • J. Higham T. Hinch Tourism, sport and seasons the challenges and potential of overcoming seasonality in the sport and tourism sectors Tourism Management 23 2 2002 175-185
    • (2002) Tourism Management , vol.23 , Issue.2 , pp. 175-185
    • Higham, J.1    Hinch, T.2
  • 44
    • 10144244377 scopus 로고    scopus 로고
    • Hotel-online.com Retrieved July14, 2004 Benchmark's top ten meeting industry trends for 2004
    • Hotel-online.com, 2004a. Benchmark's top ten meeting industry trends for 2004. Retrieved July14, 2004, from http://www.hotel-online.com/News/PR2004_1st/ Jan04_BenchmarkMeetingTrends.html
    • (2004)
  • 45
    • 10144221766 scopus 로고    scopus 로고
    • Hotel-online.com Retrieved July 14, 2004 Hospitality industry top 10 thoughts for 2004
    • Hotel-online.com, 2004b. Hospitality industry top 10 thoughts for 2004. Retrieved July 14, 2004, from http://www.hotel-online.com/News/PR2004_1st/Jan04_TenKeyIssues.html
    • (2004)
  • 46
    • 10144226161 scopus 로고    scopus 로고
    • Hotel-online.com Retrieved July 14, 2004 HSMAI survey of 7,000 members reveals the "top 10 issues of concern" facing sales and marketing executives in 2004
    • Hotel-online.com, 2004c. HSMAI survey of 7,000 members reveals the "top 10 issues of concern" facing sales and marketing executives in 2004. Retrieved July 14, 2004, from http://www.hotel-online.com/News/PR2004_1st/Feb04_HSMAIIssues.html
    • (2004)
  • 47
    • 10144261045 scopus 로고    scopus 로고
    • Mature motorcoach travelers' satisfaction: A preliminary step toward measurement development
    • C.H.C. Hsu Mature motorcoach travelers' satisfaction a preliminary step toward measurement development Journal of Hospitality and Tourism Research 27 3 2003 291-309
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.3 , pp. 291-309
    • Hsu, C.H.C.1
  • 48
    • 10144245691 scopus 로고    scopus 로고
    • ISHC International Society of Hospitality Consultants
    • ISHC, 2004. International Society of Hospitality Consultants. http://www.ishc.com
    • (2004)
  • 50
    • 0038692378 scopus 로고    scopus 로고
    • Conceptualizing web site quality and its consequences in the lodging industry
    • M. Jeong H. Oh M. Gregoire Conceptualizing web site quality and its consequences in the lodging industry International Journal of Hospitality Management 22 2 2003 161-175
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.2 , pp. 161-175
    • Jeong, M.1    Oh, H.2    Gregoire, M.3
  • 51
    • 10144252195 scopus 로고    scopus 로고
    • An application of the critical incident technique in gaming research
    • L. Johnson An application of the critical incident technique in gaming research Journal of Travel and Tourism Marketing 12 2/3 2002 45-63
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.2-3 , pp. 45-63
    • Johnson, L.1
  • 52
    • 10144231182 scopus 로고    scopus 로고
    • Consumer complaint behavior manifestations for table service restaurants: Identifying sociodemographic characteristics, personality, and behavioral factors
    • D.L. Jones K.W. McCleary L.R. Lepisto Consumer complaint behavior manifestations for table service restaurants identifying sociodemographic characteristics, personality, and behavioral factors Journal of Hospitality and Tourism Research 26 2 2002 105-123
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.2 , pp. 105-123
    • Jones, D.L.1    McCleary, K.W.2    Lepisto, L.R.3
  • 53
    • 84941618221 scopus 로고    scopus 로고
    • The role of customer satisfaction and image in gaining customer loyalty in the hotel industry
    • J. Kandampully D. Suhartanto The role of customer satisfaction and image in gaining customer loyalty in the hotel industry Journal of Hospitality and Leisure Marketing 10 1/2 2003 3-25
    • (2003) Journal of Hospitality and Leisure Marketing , vol.10 , Issue.1-2 , pp. 3-25
    • Kandampully, J.1    Suhartanto, D.2
  • 56
    • 0030555704 scopus 로고    scopus 로고
    • In pursuit of an ideal: The editorial and literary history of the Journal of Marketing
    • R.A. Kerin In pursuit of an ideal the editorial and literary history of the Journal of Marketing Journal of Marketing 60 1996 1-13
    • (1996) Journal of Marketing , vol.60 , pp. 1-13
    • Kerin, R.A.1
  • 57
    • 0037270550 scopus 로고    scopus 로고
    • ECOSERV: Ecotourists' quality expectations
    • M. Khan ECOSERV: Ecotourists' quality expectations Annals of Tourism Research 30 1 2003 109-124
    • (2003) Annals of Tourism Research , vol.30 , Issue.1 , pp. 109-124
    • Khan, M.1
  • 58
    • 0037267930 scopus 로고    scopus 로고
    • Motion picture impacts on destination images
    • H. Kim S.L. Richardson Motion picture impacts on destination images Annals of Tourism Research 30 1 2003 216-237
    • (2003) Annals of Tourism Research , vol.30 , Issue.1 , pp. 216-237
    • Kim, H.1    Richardson, S.L.2
  • 59
    • 10144246345 scopus 로고    scopus 로고
    • Travel motivations: A comparative study of Asian international and domestic American college students
    • K. Kim G. Jogaratnam Travel motivations a comparative study of Asian international and domestic American college students Journal of Travel and Tourism Marketing 12 4 2002 61-82
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.4 , pp. 61-82
    • Kim, K.1    Jogaratnam, G.2
  • 60
    • 85012205737 scopus 로고    scopus 로고
    • The hierarchical effects of affective and cognitive components on tourism destination image
    • S. Kim Y. Yoon The hierarchical effects of affective and cognitive components on tourism destination image Journal of Travel and Tourism Marketing 14 2 2003 1-22
    • (2003) Journal of Travel and Tourism Marketing , vol.14 , Issue.2 , pp. 1-22
    • Kim, S.1    Yoon, Y.2
  • 61
    • 84917217553 scopus 로고    scopus 로고
    • Determinants of domestic travel expenditure in South Korea
    • W.G. Kim H. Qu Determinants of domestic travel expenditure in South Korea Journal of Travel and Tourism Marketing 12 1/2 2002 85-97
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.1-2 , pp. 85-97
    • Kim, W.G.1    Qu, H.2
  • 63
    • 0037310413 scopus 로고    scopus 로고
    • Segmenting the market of West Australian senior tourists using an artificial neural network
    • J. Kim S. Wei H. Ruys Segmenting the market of West Australian senior tourists using an artificial neural network Tourism Management 24 1 2003 25-34
    • (2003) Tourism Management , vol.24 , Issue.1 , pp. 25-34
    • Kim, J.1    Wei, S.2    Ruys, H.3
  • 64
    • 0036247264 scopus 로고    scopus 로고
    • The "pull" of tourism destinations: A means-end investigation
    • D.B. Klenosky The "pull" of tourism destinations a means-end investigation Journal of Travel Research 40 4 2002 385-395
    • (2002) Journal of Travel Research , vol.40 , Issue.4 , pp. 385-395
    • Klenosky, D.B.1
  • 66
    • 10144240814 scopus 로고    scopus 로고
    • Measuring comparative destination performance: A study in Spain and Turkey
    • M. Kozak Measuring comparative destination performance a study in Spain and Turkey Journal of Travel and Tourism Marketing 12 3 2002 83-110
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.3 , pp. 83-110
    • Kozak, M.1
  • 67
    • 0036217860 scopus 로고    scopus 로고
    • Comparative analysis of tourist motivations by nationality and destinations
    • M. Kozak Comparative analysis of tourist motivations by nationality and destinations Tourism Management 23 3 2002 221-232
    • (2002) Tourism Management , vol.23 , Issue.3 , pp. 221-232
    • Kozak, M.1
  • 68
    • 10144222682 scopus 로고    scopus 로고
    • A systematic approach to non-repeat and repeat travel: With measurement and destination loyalty concept implications
    • M. Kozak T.C. Huan J. Beaman A systematic approach to non-repeat and repeat travel with measurement and destination loyalty concept implications Journal of Travel and Tourism Marketing 12 4 2002 19-38
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.4 , pp. 19-38
    • Kozak, M.1    Huan, T.C.2    Beaman, J.3
  • 69
    • 85006616034 scopus 로고    scopus 로고
    • Recognizing customer complaint behavior: The case of Hong Kong hotel restaurants
    • T. Lam V. Tang Recognizing customer complaint behavior the case of Hong Kong hotel restaurants Journal of Travel and Tourism Marketing 14 1 2003 69-86
    • (2003) Journal of Travel and Tourism Marketing , vol.14 , Issue.1 , pp. 69-86
    • Lam, T.1    Tang, V.2
  • 70
    • 1142296772 scopus 로고    scopus 로고
    • Successful factors for a travel web site: Perceptions of on-line purchasers
    • R. Law J. Wong Successful factors for a travel web site perceptions of on-line purchasers in Hong Kong Journal of Hospitality and Tourism Research 27 1 2003 118-124
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.1 , pp. 118-124
    • Law, R.1    Wong, J.2
  • 71
    • 0037929251 scopus 로고    scopus 로고
    • Tourist roles, perceived risk and international tourism
    • A. Lepp H. Gibson Tourist roles, perceived risk and international tourism Annals of Tourism Research 30 3 2003 606-624
    • (2003) Annals of Tourism Research , vol.30 , Issue.3 , pp. 606-624
    • Lepp, A.1    Gibson, H.2
  • 72
    • 10144252196 scopus 로고    scopus 로고
    • Self-image congruity: A valid tourism theory?
    • S.W. Litvin H.K. Goh Self-image congruity a valid tourism theory? Tourism Management 23 1 2002 81-83
    • (2002) Tourism Management , vol.23 , Issue.1 , pp. 81-83
    • Litvin, S.W.1    Goh, H.K.2
  • 73
    • 10144246344 scopus 로고    scopus 로고
    • Information search behavior of Hong Kong's inbound travelers - A comparison of business and leisure travelers
    • A. Lo C. Cheung R. Law Information search behavior of Hong Kong's inbound travelers-A comparison of business and leisure travelers Journal of Travel and Tourism Marketing 12 3 2002 61-81
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.3 , pp. 61-81
    • Lo, A.1    Cheung, C.2    Law, R.3
  • 75
    • 0041513010 scopus 로고    scopus 로고
    • Restaurant tips and service quality: A weak relationship or just weak measurement
    • M. Lynn Restaurant tips and service quality a weak relationship or just weak measurement International Journal of Hospitality Management 22 3 2003 321-325
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.3 , pp. 321-325
    • Lynn, M.1
  • 76
    • 0037368158 scopus 로고    scopus 로고
    • It's simpler than it seems: An alternative explanation for the magnitude effect in tipping
    • M. Lynn M.C. Sturman It's simpler than it seems an alternative explanation for the magnitude effect in tipping International Journal of Hospitality Management 22 1 2003 103-110
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 103-110
    • Lynn, M.1    Sturman, M.C.2
  • 77
    • 10144256263 scopus 로고    scopus 로고
    • Building trust and satisfaction in travel counselor/client relationships
    • G. Macintosh Building trust and satisfaction in travel counselor/client relationships Journal of Travel and Tourism Marketing 12 4 2002 59-74
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.4 , pp. 59-74
    • Macintosh, G.1
  • 78
    • 84994458359 scopus 로고    scopus 로고
    • Marketing in the next decade: A qualitative study of the US hotel industry
    • D. Matovic K.W. McCleary Marketing in the next decade a qualitative study of the US hotel industry Journal of Travel and Tourism Marketing 14 2 2003 47-65
    • (2003) Journal of Travel and Tourism Marketing , vol.14 , Issue.2 , pp. 47-65
    • Matovic, D.1    McCleary, K.W.2
  • 79
    • 0038357288 scopus 로고    scopus 로고
    • An examination of factors affecting service recovery in a restaurant setting
    • A.S. Mattila An examination of factors affecting service recovery in a restaurant setting Journal of Hospitality and Tourism Research 23 3 1999 284-298
    • (1999) Journal of Hospitality and Tourism Research , vol.23 , Issue.3 , pp. 284-298
    • Mattila, A.S.1
  • 81
    • 0036217659 scopus 로고    scopus 로고
    • Tourists' acceptance of Euro pricing: Conjoint measurement with random coefficients
    • J.A. Mazanec Tourists' acceptance of Euro pricing: Conjoint measurement with random coefficients Tourism Management 23 3 2002 245-253
    • (2002) Tourism Management , vol.23 , Issue.3 , pp. 245-253
    • Mazanec, J.A.1
  • 82
    • 0141571412 scopus 로고    scopus 로고
    • Inducing heuristic principles of tourist choice of travel mode: A rule-based approach
    • M.V. Middelkoop A. Borgers H. Timmermans Inducing heuristic principles of tourist choice of travel mode a rule-based approach Journal of Travel Research 42 1 2003 75-83
    • (2003) Journal of Travel Research , vol.42 , Issue.1 , pp. 75-83
    • Middelkoop, M.V.1    Borgers, A.2    Timmermans, H.3
  • 83
    • 85006570112 scopus 로고    scopus 로고
    • Complaint behavior as a factor in cruise line losses: An analysis of brand loyalty
    • A.R. Miller W.F. Grazer Complaint behavior as a factor in cruise line losses an analysis of brand loyalty Journal of Travel and Tourism Marketing 15 1 2003 77-91
    • (2003) Journal of Travel and Tourism Marketing , vol.15 , Issue.1 , pp. 77-91
    • Miller, A.R.1    Grazer, W.F.2
  • 84
    • 0037389893 scopus 로고    scopus 로고
    • The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations
    • R.B. Money J.C. Crotts The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations Tourism Management 24 2 2003 191-202
    • (2003) Tourism Management , vol.24 , Issue.2 , pp. 191-202
    • Money, R.B.1    Crotts, J.C.2
  • 85
    • 0345414983 scopus 로고    scopus 로고
    • Hedonic pricing and willingness to pay for bed and breakfast amenities in Southeast Wisconsin
    • B. Monty M. Skidmore Hedonic pricing and willingness to pay for bed and breakfast amenities in Southeast Wisconsin Journal of Travel Research 42 2 2003 195-199
    • (2003) Journal of Travel Research , vol.42 , Issue.2 , pp. 195-199
    • Monty, B.1    Skidmore, M.2
  • 86
    • 10144238815 scopus 로고    scopus 로고
    • An examination of the relationships established between a whitewater rafting provider and its male and female customers
    • D.B. Morais T. Zillifro An examination of the relationships established between a whitewater rafting provider and its male and female customers Journal of Hospitality and Leisure Marketing 10 1/2 2003 137-150
    • (2003) Journal of Hospitality and Leisure Marketing , vol.10 , Issue.1-2 , pp. 137-150
    • Morais, D.B.1    Zillifro, T.2
  • 88
    • 10144257636 scopus 로고    scopus 로고
    • Last chance to listen: Behaviors and their effect on call center satisfaction
    • D.J. Mount A. Mattila Last chance to listen listening behaviors and their effect on call center satisfaction Journal of Hospitality and Tourism Research 26 2 2002 124-137
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.2 , pp. 124-137
    • Mount, D.J.1    Mattila, A.2
  • 89
    • 10144222436 scopus 로고    scopus 로고
    • MSI. Marketing Science Institute
    • MSI. 2004. Marketing Science Institute. http://www.msi.org
    • (2004)
  • 90
    • 0242299252 scopus 로고    scopus 로고
    • Service in the restaurant industry: An American and Irish comparison of service failures and recovery strategies
    • R.D. Mueller A. Palmer R. Mack R. McMullan Service in the restaurant industry an American and Irish comparison of service failures and recovery strategies International Journal of Hospitality Management 22 4 2003 395-418
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.4 , pp. 395-418
    • Mueller, R.D.1    Palmer, A.2    Mack, R.3    McMullan, R.4
  • 91
    • 0142009944 scopus 로고    scopus 로고
    • Journey to nowhere? E-mail customer service by travel agents in Singapore
    • J. Murphy I. Tan Journey to nowhere? E-mail customer service by travel agents in Singapore Tourism Management 24 5 2003 543-550
    • (2003) Tourism Management , vol.24 , Issue.5 , pp. 543-550
    • Murphy, J.1    Tan, I.2
  • 93
    • 10144224000 scopus 로고    scopus 로고
    • NFSMI National Food Service Management Institute
    • NFSMI, 2004. National Food Service Management Institute. http://www.nfsmi.org
    • (2004)
  • 94
    • 10144242421 scopus 로고    scopus 로고
    • NRAEF National Restaurant Association Educational Foundation
    • NRAEF, 2004. National Restaurant Association Educational Foundation. http://www.nraef.org
    • (2004)
  • 95
    • 10144245056 scopus 로고    scopus 로고
    • Transaction evaluations and relationship intentions
    • H. Oh Transaction evaluations and relationship intentions Journal of Hospitality and Tourism Research 26 3 2002 278-305
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.3 , pp. 278-305
    • Oh, H.1
  • 96
    • 10144231183 scopus 로고    scopus 로고
    • Reexaming recovery paradox effects and impact ranges of service failure and recovery
    • H. Oh Reexaming recovery paradox effects and impact ranges of service failure and recovery Journal of Hospitality and Tourism Research 27 4 2003 402-418
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.4 , pp. 402-418
    • Oh, H.1
  • 97
    • 0002567270 scopus 로고    scopus 로고
    • Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry
    • H. Oh S.C. Parks Customer satisfaction and service quality a critical review of the literature and research implications for the hospitality industry Hospitality Research Journal 20 3 1997 35-64
    • (1997) Hospitality Research Journal , vol.20 , Issue.3 , pp. 35-64
    • Oh, H.1    Parks, S.C.2
  • 98
    • 0003868827 scopus 로고    scopus 로고
    • Satisfaction: A behavioral perspective on the consumer
    • Irwin/McGraw-Hill, Homewood, IL/NewYOrk
    • Oliver R.L. (1997). Satisfaction: A behavioral perspective on the consumer. Irwin/McGraw-Hill, Homewood, IL/NewYOrk.
    • (1997)
    • Oliver, R.L.1
  • 99
    • 10144245693 scopus 로고    scopus 로고
    • A theoretical framework of business network relationships associated with the chinese outbound tourism market to Australia
    • G.W. Pan A theoretical framework of business network relationships associated with the chinese outbound tourism market to Australia Journal of Travel and Tourism Marketing 14 2 2003 87-104
    • (2003) Journal of Travel and Tourism Marketing , vol.14 , Issue.2 , pp. 87-104
    • Pan, G.W.1
  • 100
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • A. Parasuraman V.A. Zeithaml L.L. Berry SERVQUAL a multiple-item scale for measuring consumer perceptions of service quality Journal of Retailing 64 1988 12-40
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 101
    • 0036842277 scopus 로고    scopus 로고
    • New Zealand holiday travel to Samoa: A distribution channels approach
    • D.G. Pearce New Zealand holiday travel to Samoa a distribution channels approach Journal of Travel research 41 2 2002 197-205
    • (2002) Journal of Travel Research , vol.41 , Issue.2 , pp. 197-205
    • Pearce, D.G.1
  • 104
    • 0036220672 scopus 로고    scopus 로고
    • An examination of golf vacationers' novelty
    • J.F. Petrick An examination of golf vacationers' novelty Annals of Tourism Research 29 2 2002 384-400
    • (2002) Annals of Tourism Research , vol.29 , Issue.2 , pp. 384-400
    • Petrick, J.F.1
  • 105
    • 0036247121 scopus 로고    scopus 로고
    • An examination of the determinants of golf travelers' satisfaction
    • J.F. Petrick S.J. Backman An examination of the determinants of golf travelers' satisfaction Journal of Travel Research 40 3 2002 252-258
    • (2002) Journal of Travel Research , vol.40 , Issue.3 , pp. 252-258
    • Petrick, J.F.1    Backman, S.J.2
  • 106
    • 0037303590 scopus 로고    scopus 로고
    • The use of repertory grid analysis to elicit salient short-break holiday destination attributes in New Zealand
    • S. Pike The use of repertory grid analysis to elicit salient short-break holiday destination attributes in New Zealand Journal of Travel Research 41 3 2003 315-319
    • (2003) Journal of Travel Research , vol.41 , Issue.3 , pp. 315-319
    • Pike, S.1
  • 109
    • 10144264343 scopus 로고    scopus 로고
    • Top ten travel and tourism trends 2003
    • Randal travel marketing Inc Retrieved June 20, 2004
    • Randal travel marketing, Inc, 2003. Top ten travel and tourism trends 2003. Retrieved June 20, 2004, from http://www.rtmnet.com
    • (2003)
  • 110
    • 10144227538 scopus 로고    scopus 로고
    • A study of the impact of travel satisfaction on the likelihood of travelers to revisit Thailand
    • B.N. Rittichainuwat H. Qu C. Mongknonvanit A study of the impact of travel satisfaction on the likelihood of travelers to revisit Thailand Journal of Travel and Tourism Marketing 12 2/3 2002 19-43
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.2-3 , pp. 19-43
    • Rittichainuwat, B.N.1    Qu, H.2    Mongknonvanit, C.3
  • 112
    • 0036784029 scopus 로고    scopus 로고
    • A model of tourism destination choice: A theoretical and empirical analysis
    • H.R. Seddighi A.L. Theocharous A model of tourism destination choice: A theoretical and empirical analysis Tourism Management 23 5 2002 475-487
    • (2002) Tourism Management , vol.23 , Issue.5 , pp. 475-487
    • Seddighi, H.R.1    Theocharous, A.L.2
  • 114
    • 10144243779 scopus 로고    scopus 로고
    • Developing and benchmarking internet marketing strategies in the hotel sector in Greece
    • M. Sigala Developing and benchmarking internet marketing strategies in the hotel sector in Greece Journal of Hospitality and Tourism Research 27 4 2003 375-401
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.4 , pp. 375-401
    • Sigala, M.1
  • 116
    • 0141682839 scopus 로고    scopus 로고
    • Tourism demand modeling: A time-varying parameter approach
    • H. Song K.K.F. Wong Tourism demand modeling a time-varying parameter approach Journal of Travel Research 42 1 2003 57-64
    • (2003) Journal of Travel Research , vol.42 , Issue.1 , pp. 57-64
    • Song, H.1    Wong, K.K.F.2
  • 118
    • 10144259115 scopus 로고    scopus 로고
    • The role of emotional commitment in relationship marketing: An empirical investigation of a loyalty model for casino
    • J.J. Sui S. Baloglu The role of emotional commitment in relationship marketing an empirical investigation of a loyalty model for casino Journal of Hospitality and Tourism Research 27 4 2003 470-489
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.4 , pp. 470-489
    • Sui, J.J.1    Baloglu, S.2
  • 119
    • 0040421186 scopus 로고    scopus 로고
    • Service failure recovery efforts in restaurant dining: The role of criticality of service consumption
    • D.S. Sundaram C. Jurowski C. Webster Service failure recovery efforts in restaurant dining the role of criticality of service consumption Hospitality Research Journal 20 3 1997 137-149
    • (1997) Hospitality Research Journal , vol.20 , Issue.3 , pp. 137-149
    • Sundaram, D.S.1    Jurowski, C.2    Webster, C.3
  • 122
    • 10144221091 scopus 로고    scopus 로고
    • Travel Industry Association of America
    • TIA
    • TIA, 2004. Travel Industry Association of America. http://www.tia.org
    • (2004)
  • 123
    • 0141935620 scopus 로고    scopus 로고
    • The evaluation of airline service quality by fuzzy MCDM
    • S. Tsaur T. Chang C. Yen The evaluation of airline service quality by fuzzy MCDM Tourism Management 23 2 2002 107-115
    • (2002) Tourism Management , vol.23 , Issue.2 , pp. 107-115
    • Tsaur, S.1    Chang, T.2    Yen, C.3
  • 124
    • 0036079147 scopus 로고    scopus 로고
    • Determinants of guest loyalty to international tourist hotels - A neural network approach
    • S. Tsaur Y. Chiu C. Huang Determinants of guest loyalty to international tourist hotels - a neural network approach Tourism Management 23 4 2002 397-405
    • (2002) Tourism Management , vol.23 , Issue.4 , pp. 397-405
    • Tsaur, S.1    Chiu, Y.2    Huang, C.3
  • 125
    • 0242330805 scopus 로고    scopus 로고
    • Tipping behaviour: A disconfirmation of expectation perspective
    • A.C. Tse Tipping behaviour a disconfirmation of expectation perspective International Journal of Hospitality Management 22 4 2003 461-467
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.4 , pp. 461-467
    • Tse, A.C.1
  • 126
    • 10144259116 scopus 로고    scopus 로고
    • Travel and Tourism Research Association
    • TTRA
    • TTRA, 2004. Travel and Tourism Research Association. http://www.ttra.com
    • (2004)
  • 127
    • 0141571408 scopus 로고    scopus 로고
    • Assessing expenditure changes related to welcome center visits
    • T.J. Tyrrell R.J. Johnston Assessing expenditure changes related to welcome center visits Journal of Travel Research 42 1 2003 100-106
    • (2003) Journal of Travel Research , vol.42 , Issue.1 , pp. 100-106
    • Tyrrell, T.J.1    Johnston, R.J.2
  • 128
    • 32444450791 scopus 로고    scopus 로고
    • US Department of Agriculture
    • USDA
    • USDA, 2004. US Department of Agriculture. http://www.usda.gov
    • (2004)
  • 129
    • 0842333813 scopus 로고    scopus 로고
    • The art and science of customer-choice modeling: Reflections, advances, and managerial implications
    • R. Verma G. Plaschka The art and science of customer-choice modeling reflections, advances, and managerial implications Cornell Hotel and Restaurant Administration Quarterly 44 5/6 2003 156-165
    • (2003) Cornell Hotel and Restaurant Administration Quarterly , vol.44 , Issue.5-6 , pp. 156-165
    • Verma, R.1    Plaschka, G.2
  • 131
    • 0038321955 scopus 로고    scopus 로고
    • Destination perceptions across a vacation
    • C.A. Vogt K.L. Andereck Destination perceptions across a vacation Journal of Travel Research 41 4 2003 348-354
    • (2003) Journal of Travel Research , vol.41 , Issue.4 , pp. 348-354
    • Vogt, C.A.1    Andereck, K.L.2
  • 132
    • 0346273085 scopus 로고    scopus 로고
    • Service-delivery strategies: Strategies three approaches to consulting for hospitality
    • K. Walsh Service-delivery strategies three approaches to consulting for hospitality Cornell Hotel and Restaurant Administration Quarterly 43 6 2002 37-48
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.6 , pp. 37-48
    • Walsh, K.1
  • 133
    • 0036072124 scopus 로고    scopus 로고
    • Defining the virtual tourist community: Implications for tourism marketing
    • Y. Wang Q. Yu D.R. Fesenmaier Defining the virtual tourist community implications for tourism marketing Tourism Management 23 4 2002 407-417
    • (2002) Tourism Management , vol.23 , Issue.4 , pp. 407-417
    • Wang, Y.1    Yu, Q.2    Fesenmaier, D.R.3
  • 134
    • 10144229146 scopus 로고    scopus 로고
    • The impact of participation in activities while on vacation on seniors' psychological well-being: A path model application
    • S. Wei A. Milman The impact of participation in activities while on vacation on seniors' psychological well-being a path model application Journal of Hospitality and Tourism Research 26 2 2002 175-185
    • (2002) Journal of Hospitality and Tourism Research , vol.26 , Issue.2 , pp. 175-185
    • Wei, S.1    Milman, A.2
  • 135
    • 10144229761 scopus 로고    scopus 로고
    • The importance of selling abilities in corporate hospitality sales to corporate customers
    • D.C. Weilbaker K. Crocker The importance of selling abilities in corporate hospitality sales to corporate customers Journal of Hospitality and Leisure Marketing 9 3/4 2002 51-66
    • (2002) Journal of Hospitality and Leisure Marketing , vol.9 , Issue.3-4 , pp. 51-66
    • Weilbaker, D.C.1    Crocker, K.2
  • 136
    • 0033438937 scopus 로고    scopus 로고
    • Marketing's contributions to society
    • W.L. Wilkie E.S. Moore Marketing's contributions to society Journal of Marketing 63 special issue 1999 198-218
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC. ISSUE , pp. 198-218
    • Wilkie, W.L.1    Moore, E.S.2
  • 137
    • 0042230520 scopus 로고    scopus 로고
    • Difference in shopping satisfaction levels: A study of tourists in Hong Kong
    • J. Wong R. Law Difference in shopping satisfaction levels a study of tourists in Hong Kong Tourism Management 24 4 2003 401-410
    • (2003) Tourism Management , vol.24 , Issue.4 , pp. 401-410
    • Wong, J.1    Law, R.2
  • 138
    • 4444293349 scopus 로고    scopus 로고
    • An examination of the SERVQUAL dimensions: Using the Guttman scaling procedure
    • T. Yoon Y. Ekinci An examination of the SERVQUAL dimensions using the Guttman scaling procedure Journal of Hospitality and Tourism Research 27 1 2003 3-23
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.1 , pp. 3-23
    • Yoon, T.1    Ekinci, Y.2
  • 139
    • 3142661072 scopus 로고    scopus 로고
    • Consumption emotions, experience quality and satisfaction: A structural analysis for complainers versus non-complainers
    • A.H. Zins Consumption emotions, experience quality and satisfaction a structural analysis for complainers versus non-complainers Journal of Travel and Tourism Marketing 12 2/3 2002 3-18
    • (2002) Journal of Travel and Tourism Marketing , vol.12 , Issue.2-3 , pp. 3-18
    • Zins, A.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.