The impact of total quality service (TQS) on healthcare and patient satisfaction: An empirical study of Turkish private and public hospitals

International Journal of Health Planning and Management

Volumn 29, Issue 3, 2014, Pages 292-315

  Bakan, Ismail ^a   Buyukbese, Tuba ^a   Ersahan, Burcu ^a  

^a KAHRAMANMARAS SUTCU IMAM UNIVERSITY   (Turkey)

Author keywords

Patient satisfaction; Patient perceived healthcare quality

Indexed keywords

HUMAN; PATIENT SATISFACTION; PRIVATE HOSPITAL; PUBLIC HOSPITAL; STANDARDS; TOTAL QUALITY MANAGEMENT; TURKEY;

HOSPITALS, PRIVATE; HOSPITALS, PUBLIC; HUMANS; PATIENT SATISFACTION; TOTAL QUALITY MANAGEMENT; TURKEY;

EID: 84905444562     PISSN: 07496753     EISSN: 10991751     Source Type: Journal    
DOI: 10.1002/hpm.2169     Document Type: Article

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