Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

Management Research Review

Volumn 34, Issue 6, 2011, Pages 626-648

  Chahal, Hardeep ^a   Kumari, Neetu ^a  

^a UNIVERSITY OF JAMMU   (India)

Author keywords

Customer loyalty; Customer relationship management; Customer satisfaction; Customer service quality; Health care

Indexed keywords

EID: 79959242849     PISSN: 20408269     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409171111136176     Document Type: Article

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