TQM implementation for competitive advantage in healthcare delivery

Managing Service Quality: An International Journal

Volumn 9, Issue 2, 1999, Pages 96-101

  Chattopadhyay, Satya P ^a   Szydlowski, Steven J ^a  

^a UNIVERSITY OF SCRANTON   (United States)

Author keywords

Community planning; Health care; TQM; USA

Indexed keywords

EID: 84986135924     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910257984     Document Type: Article

References (6)

1. Deming, W.E. (1986), Out of The Crisis, MIT Center for Advanced Engineering Study, Cambridge, MA
2. Farber, S.J. (1988), “Perspectives in quality assurance and technology assessment”, Report of a Forum of the Council on Healthcare Technology, Institute of Medicine, National Academy Press
3. Gronroos, C. (1984), “A service quality model and its marketing implications”, European Journal of Marketing, Vol. 18 No. 4
4. Handy, C. (1985), Understanding Organizations (3rd ed.), Penguin Books, London
5. Lopez-Fresno, P. and Fernandez-Gonzales, F. (1998), “Cellular implementation of quality systems in medical organizations”, Proceedings of 3rd ICIT Conference, Hong Kong, pp. 337-40
6. Peters, J. (1998), “Quality assuring professional practices - a case example from a cancer treatment center”, Proceedings of 3rd ICIT Conference, Hong Kong, pp. 341-5