The effect of changes in servicescape and service quality perceptions in a maternity unit

International Journal of Health Care Quality Assurance

Volumn 24, Issue 5, 2011, Pages 389-405

  Holder, Magriet ^a   Berndt, Adele ^b  

^a UNIVERSITY OF JOHANNESBURG   (South Africa)

^b Department of Marketing Monash South Africa ^*  (South Africa)

Author keywords

Evidence; Maternity unit; Physical evidence; Service quality; Servicescape; Tangibles

Indexed keywords

ARTICLE; CESAREAN SECTION; ENVIRONMENT; FEMALE; HEALTH CARE QUALITY; HOSPITAL DEPARTMENT; HUMAN; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERCEPTION;

CESAREAN SECTION; ENVIRONMENT; FEMALE; HUMANS; OBSTETRICS AND GYNECOLOGY DEPARTMENT, HOSPITAL; PATIENT SATISFACTION; PERCEPTION; QUALITY OF HEALTH CARE; RESEARCH DESIGN;

EID: 80053457407     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861111139205     Document Type: Article

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