A hands-on experience of the voice of customer analysis in maternity care from Iran

International Journal of Health Care Quality Assurance

Volumn 23, Issue 2, 2010, Pages 153-170

  Aghlmand, Siamak ^a,b   Lameei, Aboulfath ^c   Small, Rhonda ^b  

^a TEHRAN UNIVERSITY OF MEDICAL SCIENCES   (Iran)

^b LA TROBE UNIVERSITY   (Australia)

^c URMIA UNIVERSITY OF MEDICAL SCIENCES   (Iran)

Author keywords

Customer service management; Health services; Iran; Maternity services; Patient care; Quality function deployment

Indexed keywords

EID: 84947648744     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861011017085     Document Type: Article

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