Patient complaints in healthcare systems: A systematic review and coding taxonomy

BMJ Quality and Safety

Volumn 23, Issue 8, 2014, Pages 678-689

  Reader, Tom W ^a   Gillespie, Alex ^a   Roberts, Jane ^a  

^a LONDON SCHOOL OF ECONOMICS   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CODING; CONCEPTUAL FRAMEWORK; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT ATTITUDE; PATIENT CARE; PATIENT COMPLAINT; PATIENT RIGHT; REVIEW; SYSTEMATIC REVIEW; TAXONOMY; CLASSIFICATION; HUMAN RELATION; INFORMATION PROCESSING; PATIENT SAFETY; PATIENT SATISFACTION; PROCEDURES; TOTAL QUALITY MANAGEMENT;

CLASSIFICATION; DATA COLLECTION; HUMANS; PATIENT SAFETY; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; TOTAL QUALITY MANAGEMENT;

EID: 84904973901     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs-2013-002437     Document Type: Review

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