Complaints from emergency department patients largely result from treatment and communication problems

Emergency Medicine

Volumn 14, Issue 1, 2002, Pages 43-49

  Taylor, David McD ^a   Wolfe, Rory ^b   Cameron, Peter A ^a  

^a ROYAL MELBOURNE HOSPITAL   (Australia)

^b MONASH UNIVERSITY   (Australia)

Author keywords

Communication; Complaints; Emergency medicine; Treatment

Indexed keywords

ADOLESCENT; AGED; ARTICLE; ATTITUDE; CHILD; CONTROLLED STUDY; DIAGNOSTIC ERROR; DOCTOR PATIENT RELATION; EMERGENCY HEALTH SERVICE; EMERGENCY TREATMENT; EMERGENCY WARD; FEMALE; GEOGRAPHIC DISTRIBUTION; HEALTH CARE POLICY; HOSPITAL SERVICE; HUMAN; INFANT; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; MEDICAL EDUCATION; PATIENT SATISFACTION; PRIORITY JOURNAL; SEX RATIO; TRAINING;

ADOLESCENT; ADULT; AGE FACTORS; AGED; AGED, 80 AND OVER; ATTITUDE OF HEALTH PERSONNEL; CHILD; CHILD, PRESCHOOL; COMMUNICATION; CONFIDENCE INTERVALS; DELIVERY OF HEALTH CARE; EMERGENCY MEDICINE; EMERGENCY SERVICE, HOSPITAL; FEMALE; HEALTH CARE SURVEYS; HUMANS; INFANT; MALE; MIDDLE AGED; ODDS RATIO; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROBABILITY; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RETROSPECTIVE STUDIES; SEX FACTORS; VICTORIA;

EID: 0036195850     PISSN: 10356851     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1442-2026.2002.00284.x     Document Type: Article

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