An analysis of patient complaints in an observation unit

Journal of Quality in Clinical Practice

Volumn 18, Issue 2, 1998, Pages 151-158

  Mace, S E ^a  

^a LERNER RESEARCH INSTITUTE   (United States)

Author keywords

Observational unit; Patient complaints; Quality

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HOSPITAL CARE; HUMAN; OBSERVATION; PATIENT SATISFACTION; WARD;

HEALTH FACILITY ENVIRONMENT; HOSPITAL UNITS; HOSPITALS, TEACHING; HUMANS; MEDICAL AUDIT; OBSERVATION; OHIO; PATIENT DISCHARGE; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUALITY ASSURANCE, HEALTH CARE;

EID: 0031864435     PISSN: 13205455     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (4)

1. Schneiderman N. Patient Complaints. In: Henry GL (ed.), Emergency Mediane Risk Management: A Comprehensive Review. American College of Emergency Physicians, Dallas. 1991;27-32.
2. Van de Leuv J. Emergency department complaints. Ann. Emerg. Med. 1987;16:915.
3. Gilly M, Stevenson W & Yale L. Dynamics of complaint management in the service organizations. J. Consumer Affairs 1991;25:292-322.
4. Schwartz L & Overton D. Emergency department complaint analysis. Ann. Emerg. Med. 1987;16:857-61.