Patients' complaints at a large psychiatric hospital: Can they lead to better patient services?

International Journal of Health Care Quality Assurance

Volumn 23, Issue 4, 2010, Pages 400-409

  Haw, Camilla ^a   Collyer, Jeanette ^a   Sugarman, Philip ^a  

^a ST ANDREW S HOSPITAL   (United Kingdom)

Author keywords

Complaints; Customer satisfaction; Mental health services; Mental hospitals; Patients; United Kingdom

Indexed keywords

ARTICLE; FEMALE; HEALTH CARE QUALITY; HOSPITAL PERSONNEL; HUMAN; MALE; MENTAL HOSPITAL; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; SEX DIFFERENCE; UNITED KINGDOM;

FEMALE; GREAT BRITAIN; HOSPITALS, PSYCHIATRIC; HUMANS; MALE; PATIENT SATISFACTION; PERSONNEL, HOSPITAL; QUALITY ASSURANCE, HEALTH CARE; SEX FACTORS; STATE MEDICINE;

EID: 77952228936     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861011037452     Document Type: Article

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