The evolution of complaint management in the Hong Kong Hospital Authority. Part 1: Complaints management - A tool for system change?

Hong Kong Medical Journal

Volumn 10, Issue 4, 2004, Pages 290-292

  Choy, K M ^a   Lau, A ^a   Li, E ^a   Lai, F ^a   Ko, W M ^a  

^a HOSPITAL AUTHORITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HONG KONG; HOSPITAL HYGIENE; HOSPITAL MANAGEMENT; HUMAN; LAW; MEDICAL AUDIT; MEDICAL SERVICE; MULTIVARIATE LOGISTIC REGRESSION ANALYSIS; PATIENT ATTITUDE; PATIENT SATISFACTION; PUBLIC HOSPITAL; REVIEW;

CONSUMER SATISFACTION; HONG KONG; HOSPITAL ADMINISTRATION; HOSPITAL-PATIENT RELATIONS; HOSPITALS, PUBLIC; HUMANS; QUALITY OF HEALTH CARE;

EID: 4043141399     PISSN: 10242708     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (3)

1. Hong Kong Department of Justice. Bilingual Laws Information System, chapter 113. HKSAR website: www.justice.gov.hk. Accessed 4 May 2004.
2. Hong Kong Hospital Authority. Hospital Authority Annual Report 2001-2002. Hong Kong: Hospital Authority, 2002.
3. World Health Organization. Quality of Care: Patient Safety. 5 Dec 2001. EB 109/9 109th Session. Geneva: World Health Organization, 2001.