An exploratory study of complaints handling and nature

International Journal of Nursing Practice

Volumn 18, Issue 5, 2012, Pages 471-480

  Hsieh, Sophie Yahui ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Complaints handling; Complaints nature; Quality improvement

Indexed keywords

ARTICLE; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HUMAN; PATIENT SATISFACTION; TAIWAN; TEACHING HOSPITAL; TOTAL QUALITY MANAGEMENT;

HOSPITAL ADMINISTRATION; HOSPITALS, TEACHING; HUMANS; ORGANIZATIONAL CASE STUDIES; PATIENT SATISFACTION; QUALITY IMPROVEMENT; TAIWAN;

EID: 84866782223     PISSN: 13227114     EISSN: 1440172X     Source Type: Journal    
DOI: 10.1111/j.1440-172X.2012.02057.x     Document Type: Article

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