Pathways, pyramids and icebergs? Mapping the links between dissatisfaction and complaints

Sociology of Health and Illness

Volumn 20, Issue 6, 1998, Pages 825-847

  Mulcahy, Linda ^a   Tritter, Jonathan Q ^a  

^a NONE

Author keywords

Complaint; Dispute; Dissatisfaction; Satisfaction

Indexed keywords

EID: 0032339587     PISSN: 01419889     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-9566.00131     Document Type: Article

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