Complaints handling in hospitals: An empirical study of discrepancies between patients' expectations and their experiences

BMC Health Services Research

Volumn 8, Issue , 2008, Pages

  Friele, Roland D ^a,c   Sluijs, Emmy M ^a   Legemaate, Johan ^b  

^a NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

^b VU UNIVERSITY MEDICAL CENTER   (Netherlands)

^c TILBURG UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CONTROLLED STUDY; EXPECTANCY; FEMALE; HEALTH CARE PERSONNEL; HEALTH SERVICE; HOSPITAL MANAGEMENT; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT DECISION MAKING; QUESTIONNAIRE; SATISFACTION; DOCTOR PATIENT RELATION; EMPIRICAL RESEARCH; EVALUATION; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; INTERPERSONAL COMMUNICATION; MEDICAL ERROR; MEDICAL STAFF; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PROFESSIONAL STANDARD; SOCIAL JUSTICE; STANDARD; STATISTICS;

ADULT; AGED; AGED, 80 AND OVER; COMMUNICATION; EMPIRICAL RESEARCH; FEMALE; HEALTH SERVICES RESEARCH; HOSPITAL ADMINISTRATION; HOSPITAL-PATIENT RELATIONS; HUMANS; MALE; MEDICAL ERRORS; MEDICAL STAFF, HOSPITAL; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROCESS ASSESSMENT (HEALTH CARE); PROFESSIONAL STAFF COMMITTEES; QUESTIONNAIRES; SOCIAL JUSTICE; YOUNG ADULT;

EID: 54449101483     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-8-199     Document Type: Article

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