Patient neglect in 21st century health-care institutions: A community health psychology perspective

Journal of Health Psychology

Volumn 19, Issue 1, 2014, Pages 137-148

  Reader, Tom W ^a   Gillespie, Alex ^a   Mannell, Jenevieve ^a  

^a LONDON SCHOOL OF ECONOMICS   (United Kingdom)

Author keywords

care; community health psychology; health care systems; patient neglect; policy; risk

Indexed keywords

BEHAVIORAL MEDICINE; CARE; COMMUNITY HEALTH PSYCHOLOGY; DEMOGRAPHY; HEALTH CARE DELIVERY; HEALTH PERSONNEL ATTITUDE; HEALTH-CARE SYSTEMS; HUMAN; PATIENT NEGLECT; POLICY; REVIEW; RISK; STANDARD;

CARE; COMMUNITY HEALTH PSYCHOLOGY; HEALTH-CARE SYSTEMS; PATIENT NEGLECT; POLICY; RISK;

ATTITUDE OF HEALTH PERSONNEL; BEHAVIORAL MEDICINE; DELIVERY OF HEALTH CARE; HUMANS; RESIDENCE CHARACTERISTICS;

EID: 84891083244     PISSN: 13591053     EISSN: 14617277     Source Type: Journal    
DOI: 10.1177/1359105313500256     Document Type: Article

References (64)

1. Abendroth M, Flannery J. Predicting the risk of compassion fatigue: A study of hospice nurses. Journal of Hospice Palliative Nursing. 2006; 8: 346-356
2. Adams S. Sourcing the crowd for health services improvement: The reflexive patient and 'share-your-experience' websites. Social Science & Medicine. 2011; 72: 1069-1076
3. AdamsS (2012) NHS patients experience 'contempt and cruelty', says Jeremy Hunt. The Daily Telegraph, 28November. http://www.telegraph.co.uk/health/ healthnews/9709295/NHS-patients-experience-contempt-and-cruelty-says-Jeremy- Hunt.html
4. Attree M. Patients' and relatives' experiences and perspectives of 'Good' and 'Not so Good' quality care. Journal of Advanced Nursing. 2001; 33: 456-466
5. Bevan G. Changing paradigms of governance and regulation of quality of healthcare in England. Health, Risk & Society. 2008; 10: 85-101
6. Bevan G, Hood C. Health policy: Have targets improved performance in the English NHS?. BMJ. 2006; 332: 419-422
7. Bradshaw A. Measuring nursing care and compassion: The McDonaldised nurse?. Journal of Medical Ethics. 2009; 35: 465-468
8. Bush R, Baum F The Social Origins of Health and Well-being. Eckersley R Dixon J Douglas B, ed. Cambridge: Cambridge University Press; 2001: 189-204.
9. Campbell C, Cornish F. Towards a 'fourth generation' of approaches to HIV/AIDS management: Creating contexts for effective community mobilisation. AIDS Care. 2010; 22: 1569-1579
10. Campbell C, Cornish F. How can community health programmes build enabling environments for transformative communication? Experiences from India and South Africa. AIDS and Behavior. 2012; 16: 847-857
11. Campbell C, Jovchelovitch S. Health, community and development: Towards a social psychology of participation. Journal of Community & Applied Social Psychology. 2000; 10: 255-270
12. Dignity and Nutrition Inspection Programme. London: Care Quality Commission; 2011:
13. Clemmer T, Spuhler V, Berwick D, et al. Cooperation: The foundation of improvement. Annals of Internal Medicine. 1998; 128: 1004-1009
14. Cornish F. Let's get real (with a small 'r'): For a health psychology that prioritizes the concrete. Journal of Health Psychology. 2009; 14: 638-642
15. Davies H, Mannion R. Will prescriptions for cultural change improve the NHS?. BMJ. 2013; 346: f1305
16. Compassion in Practice: Nursing, Midwifery and Care Staff: Our Vision and Strategy. Leeds: Department of Health; 2012:
17. Dixon-Woods M, Suokas A, Pitchforth E, et al. An ethnographic study of classifying and accounting for risk at the sharp end of medical wards. Social Science & Medicine. 2009; 69: 362-369
18. Leadership in Compassionate Care. Edinburgh: NHS Lothian; 2012:
19. Entwistle V, McCaughan D, Watt I, et al. Speaking up about safety concerns: Multi-setting qualitative study of patients' views and experiences. Quality & Safety in Health Care. 2010; 19: 1-7
20. Eriksson C, Saveman B. Nurses' experiences of abusive/non-abusive caring for demented patients in acute care settings. Scandinavian Journal of Caring Sciences. 2002; 16: 79-85
21. Francescato D, Bruna Z. Community psychology in Europe: More needed, less wanted?. Journal of Community & Applied Social Psychology. 2010; 20: 445-454
22. Francis R Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005-March 2009. London: The Stationery Office; 2010:
23. Francis R Report of the Mid-Staffordshire NHS Foundation Trust Public Inquiry. London: The Stationary Office; 2013:
24. Friedman S, Mottiar S. A rewarding engagement? The treatment action campaign and the politics of HIV/AIDS. JAMA. 2005; 298: 1925-1927
25. Goergen T. Stress, conflict, elder abuse and neglect in German nursing homes: A pilot study among professional caregivers. Journal of Elder Abuse & Neglect. 2001; 13: 1-26
26. Goergen T. A multi-method study on elder abuse and neglect in nursing homes. The Journal of Adult Protection. 2004; 6: 15-25
27. Grant G, Nolan M. Informal carers: Sources and concomitants of satisfaction. Health & Social Care in the Community. 1993; 1: 147-159
28. Haynes A, Weiser T, Berry W, et al. A surgical safety checklist to reduce morbidity and mortality in a global population. The New England Journal of Medicine. 2009; 360: 491-499
29. Hepworth J. The emergence of critical health psychology: Can it contribute to promoting public health?. Journal of Health Psychology. 2006; 11: 331-341
30. Hochschild A The Managed Heart: Commercialization of Human Feeling: Commercialization of Human Feeling. Berkeley, CA: University of California Press; 2012:
31. Inside Government (2013) Government publishes initial response to the Mid Staffordshire NHS Public Inquiry Report. Available at: https://www.gov.uk/ government/news/government-publishes-initial-response-to-the-mid-staffordshire- nhs-public-inquiry-report.
32. Jacobson N. Dignity and health: A review. Social Science & Medicine. 2007; 64: 292-302
33. Jangland E, Gunningberg L, Carlsson M. Patients' and relatives' complaints about encounters and communication in health care: Evidence for quality improvement. Patient Education and Counseling. 2009; 75: 199-204
34. Jewkes R, Abrahams N, Mvo Z. Why do nurses abuse patients? Reflections from South African obstetric services. Social Science & Medicine. 1998; 47: 1781-1795
35. Khalil D. Nurses' attitudes towards 'difficult' and 'good' patients in eight public hospitals. International Journal of Nursing Practice. 2009; 15: 437-443
36. Lachs M, Pillemer K. Abuse and neglect of elderly persons. The New England Journal of Medicine. 1995; 332: 437-443
37. LaPlante M, Harrington C, Kang T. Estimating paid and unpaid hours of personal assistance services in activities of daily living provided to adults living at home. Health Services Research. 2002; 37: 397-415
38. Lawton R. Not working to rule: Understanding procedural violations at work. Safety Science. 1998; 28: 77-95
39. Levine M, Perkins D Principles of Community Psychology. New York: Oxford University Press; 1997:
40. Malmedal W, Ingebrigsten O, Saveman B. Inadequate care in Norwegian nursing homes-as reported by nursing staff. Scandinavian Journal of Caring Sciences. 2009; 23: 231-242
41. Malsher A. Duty of candour: Patients deserve more protection than simple contracts. The Guardian. 2013;:
42. MartinD (2012) Nurses must be told to 'talk to patients': PM's intervention is a damning indictment of care on our hospital wards. The Daily Mail, 6January. http://www.dailymail.co.uk/news/article-2082883/NHS-care-David- Cameron-says-nurses-told-talk-patients-hospital-wards.html
43. Mol A The Logic of Care: Health and the Problem of Patient Choice. London: Taylor & Francis; 2008:
44. Morse JM. Negotiating commitment and involvement in the nurse-patient relationship. Journal of Advanced Nursing. 1991; 16: 455-468
45. Murray M, Nelson G, Poland B, et al. Assumptions and values of community health psychology. Journal of Health Psychology. 2004; 9: 323-333
46. Nguyen V-K, Ako CY, Niamba P, et al. Adherence as therapeutic citizenship: Impact of the history of access to antiretroviral drugs on adherence to treatment. AIDS. 2007; 21: S31-S35
47. Six Lives: The Provision of Public Services to People with Learning Disabilities. London: Parliamentary and Health Service Ombudsman; 2009:
48. Care and compassion?. London: Parliamentary and Health Service Ombudsman; 2011:
49. Pfeiffer Y, Manser T, Wehner T. Conceptualising barriers to incident reporting: A psychological framework. Quality & Safety in Health Care. 2010; 19: 1-10
50. Radin P. 'To me, it's my life': Medical communication, trust, and activism in cyberspace. Social Science & Medicine. 2006; 62: 591-601
51. Reader T, Gillespie A. Patient neglect in healthcare institutions: A systematic review and conceptual model. BMC Health Services Research. 2013; 13: 156
52. Roland M, Rao S, Sibbald B, et al. Professional values and reported behaviours of doctors in the USA and UK: Quantitative survey. BMJ: Quality & Safety. 2011; 20: 515-521
53. Sabo BM. Compassion fatigue and nursing work: Can we accurately capture the consequences of caring work?. International Journal of Nursing Practice. 2006; 12: 136-142
54. Schubert M, Glass T, Clarke S, et al. Rationing of nursing care and its relationship to patient outcomes: The Swiss extension of the International Hospital Outcomes Study. International Journal for Quality in Health Care. 2008; 20: 227-237
55. Swahnberg K, Wijma B, Liss P. Female patients report on health care staff's disobedience of ethical principles. Acta Obstetricia et Gynecologica Scandinavica. 2006; 85: 830-836
56. Data on Written Complaints in the NHS 2011-12. Leeds, UK: The NHS Information Centre for Health and Social Care; 2012:
57. Patients not Numbers, People not Statistics. London: The Patients Association; 2009:
58. Vincent C Patient Safety. London: Elsevier; 2006:
59. Walshe K, Shortell S. When things go wrong: How health care organizations deal with major failures. Health Affairs. 2004; 23: 103-111
60. Wang J. Psychological abuse behavior exhibited by caregivers in the care of the elderly and correlated factors in long-term care facilities in Taiwan. The Journal of Nursing Research. 2005; 13: 271-280
61. West D. All new nurses could face checks on compassion and values. Nursing Times. 2012;:
62. Wiles J. Daily geographies of caregivers: Mobility, routine, scale. Social Science & Medicine. 2003; 57: 1307-1325
63. Patient Safety. Washington, DC: World Health Organization; 2006:
64. Zhang Z, Schiamberg L, Oehmke J, et al. Neglect of older adults in Michigan nursing homes. Journal of Elder Abuse & Neglect. 2011; 23: 58-74