Lessons learnt from complaints by surgical patients

Clinical Governance

Volumn 12, Issue 3, 2007, Pages 155-158

  Saravanan, B ^a   Ranganathan, E ^a   Jenkinson, Lloyd R ^a  

^a North West Wales NHS Trust ^*  (United Kingdom)

Author keywords

Complaints; Customer satisfaction; Hospitals; Patient care; Surgery

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CONTROLLED STUDY; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HOSPITAL ADMISSION; HOSPITAL MANAGEMENT; HOSPITAL PATIENT; HOSPITAL PERSONNEL; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; OUTPATIENT; PATIENT CARE; PATIENT INFORMATION; PATIENT SATISFACTION; PRIORITY JOURNAL; RETROSPECTIVE STUDY; SURGICAL PATIENT;

EID: 34547910637     PISSN: 14777274     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777270710775864     Document Type: Article

References (7)

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