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Volumn 79, Issue 2, 2004, Pages 134-138

Patient Complaints about Physician Behaviors: A Qualitative Study

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; BEHAVIOR; CURRICULUM; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; MALE; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; QUALITATIVE ANALYSIS; UNITED STATES; CLINICAL COMPETENCE; DOCTOR PATIENT RELATION; REGISTER; STATISTICS; TRUST;

EID: 1542378737     PISSN: 10402446     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001888-200402000-00008     Document Type: Article
Times cited : (109)

References (10)
  • 2
    • 0035347454 scopus 로고    scopus 로고
    • The role of compliant management in the service recovery process
    • Bendall-Lyon D, Powers TL. The role of compliant management in the service recovery process. Jt Comm J Qual Improv. 2001;27: 278-86.
    • (2001) Jt Comm J Qual Improv , vol.27 , pp. 278-286
    • Bendall-Lyon, D.1    Powers, T.L.2
  • 3
    • 0034167031 scopus 로고    scopus 로고
    • Developing a patient tracking system to improve performance
    • Allen LW, Creer E, Leggitt M. Developing a patient tracking system to improve performance. Jt Comm J Qual Improv. 2000;26: 217-26.
    • (2000) Jt Comm J Qual Improv , vol.26 , pp. 217-226
    • Allen, L.W.1    Creer, E.2    Leggitt, M.3
  • 5
    • 0002743415 scopus 로고    scopus 로고
    • Recovery and learning from service failure
    • Tax SS, Brown SW. Recovery and learning from service failure. Sloan Manage Rev. 1998; 40:75-88.
    • (1998) Sloan Manage Rev , vol.40 , pp. 75-88
    • Tax, S.S.1    Brown, S.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.