Patients' and relatives' complaints about encounters and communication in health care: Evidence for quality improvement

Patient Education and Counseling

Volumn 75, Issue 2, 2009, Pages 199-204

  Jangland, Eva ^a,b   Gunningberg, Lena ^a,b   Carlsson, Maria ^c  

^a UPPSALA UNIVERSITY HOSPITAL   (Sweden)

^b UPPSALA UNIVERSITY   (Sweden)

^c UPPSALA UNIVERSITY   (Sweden)

Author keywords

Communication; Complaints; Professional encounter and content analysis

Indexed keywords

COMMUNICATION; CONSUMER SATISFACTION; HUMANS; PERSONNEL, HOSPITAL; PROFESSIONAL-FAMILY RELATIONS; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE; SWEDEN;

EID: 63049086283     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2008.10.007     Document Type: Article

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