A 22 month study of patient complaints at a national health service hospital

International Journal of Nursing Practice

Volumn 13, Issue 2, 2007, Pages 107-110

  Siyambalapitiya, Sajith ^a,b   Caunt, Julie ^a   Harrison, Natalie ^a   White, Lesley ^a   Weremczuk, Denise ^a   Fernando, Devaka J S ^a,b  

^a SHERWOOD FOREST HOSPITALS NHS FOUNDATION TRUST   (United Kingdom)

^b UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

Patient complaint; Patient satisfaction; Quality of care

Indexed keywords

ADULT; AGED; ARTICLE; ATTITUDE TO HEALTH; DOCTOR PATIENT RELATION; EVALUATION; FEMALE; GENERAL HOSPITAL; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE; HEALTH SERVICES RESEARCH; HOSPITAL PATIENT; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MEDICAL AUDIT; MIDDLE AGED; NATIONAL HEALTH SERVICE; NURSING; NURSING EVALUATION RESEARCH; ORGANIZATION; POLICY; PSYCHOLOGICAL ASPECT; STANDARD; STATISTICS; TIME; UNITED KINGDOM;

ADULT; AGED; ATTITUDE OF HEALTH PERSONNEL; ATTITUDE TO HEALTH; COMMUNICATION; ENGLAND; FEMALE; HEALTH FACILITY ENVIRONMENT; HEALTH SERVICES NEEDS AND DEMAND; HEALTH SERVICES RESEARCH; HOSPITAL-PATIENT RELATIONS; HOSPITALS, GENERAL; HUMANS; INPATIENTS; MALE; MEDICAL AUDIT; MIDDLE AGED; NURSING AUDIT; NURSING EVALUATION RESEARCH; ORGANIZATIONAL INNOVATION; ORGANIZATIONAL POLICY; QUALITY OF HEALTH CARE; STATE MEDICINE; TIME FACTORS;

EID: 34250188128     PISSN: 13227114     EISSN: 1440172X     Source Type: Journal    
DOI: 10.1111/j.1440-172X.2007.00613.x     Document Type: Article

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