Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters

International Journal of Information Management

Volumn 33, Issue 4, 2013, Pages 674-683

  Turel, Ofir ^a   Connelly, Catherine E ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b MCMASTER UNIVERSITY   (Canada)

Author keywords

Busyness; Justice; Live chat; Web based service encounters; Web based services

Indexed keywords

DIGITAL STORAGE; WEBSITES;

BUSYNESS; CUSTOMER SERVICES; JUSTICE; LIVE-CHAT; SERVICE MARKETING; SERVICE PROVIDER; STRUCTURAL EQUATION MODELING TECHNIQUES; WEB-BASED SERVICE;

WEB SERVICES;

EID: 84878658388     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2013.03.005     Document Type: Article

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