Call centers as lean service environments: Job-related strain and the mediating role of work design

Journal of Occupational Health Psychology

Volumn 11, Issue 2, 2006, Pages 197-212

  Sprigg, Christine A ^a   Jackson, Paul R ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Call centers; Job related strain; Lean service; Work design

Indexed keywords

ARTICLE; CONTROLLED STUDY; FEMALE; HUMAN; JOB STRESS; MALE; NORMAL HUMAN; OCCUPATIONAL HEALTH; PERFORMANCE MEASUREMENT SYSTEM; PRIORITY JOURNAL; TELECOMMUNICATION; WORK ENVIRONMENT;

ADULT; EFFICIENCY, ORGANIZATIONAL; FEMALE; GREAT BRITAIN; HOSPITAL COMMUNICATION SYSTEMS; HUMANS; MALE; MIDDLE AGED; QUESTIONNAIRES; STRESS, PSYCHOLOGICAL; TELECOMMUNICATIONS; WORK SCHEDULE TOLERANCE;

EID: 33747697727     PISSN: 10768998     EISSN: None     Source Type: Journal    
DOI: 10.1037/1076-8998.11.2.197     Document Type: Article

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