In justice we trust: Predicting user acceptance of E-customer services

Journal of Management Information Systems

Volumn 24, Issue 4, 2008, Pages 123-151

  Turel, Ofir ^a   Yuan, Yufei ^b   Connelly, Catherine E ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b MCMASTER UNIVERSITY   (Canada)

Author keywords

E customer service; Justice; Online dispute resolution; Technology acceptance; Trust; Trust transfer

Indexed keywords

CUSTOMER SATISFACTION; TECHNOLOGY TRANSFER; WEBSITES;

E-CUSTOMER SERVICE; ONLINE DISPUTE RESOLUTION; TRUST TRANSFER;

ELECTRONIC COMMERCE;

EID: 44249102131     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222240405     Document Type: Article

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