Perceived justice in service recovery and behavioral intentions: The role of relationship quality

International Journal of Hospitality Management

Volumn 28, Issue 3, 2009, Pages 319-327

  Ha, Jooyeon ^a  

^a Shawn)   (United States)

Author keywords

Behavioral intentions; Justice theory; Moderating effect; Relationship quality; Restaurant service; Service failure; Service recovery

Indexed keywords

EID: 64049118505     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2008.12.001     Document Type: Article

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