The FAIRSERV model: Consumer reactions to services based on a multidimensional evaluation of service fairness

Decision Sciences

Volumn 38, Issue 1, 2007, Pages 107-130

  Carr, Christopher L ^a  

^a UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

And technical support services; FAIRSERV; Information systems; Organizational fairness; Organizational justice; Service fairness; Service quality; SERVQUAL

Indexed keywords

EID: 34047187950     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2007.00150.x     Document Type: Article

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