The role of emotions in translating perceptions of (In)justice into postcomplaint behavioral responses

Journal of Service Research

Volumn 11, Issue 1, 2008, Pages 91-103

  Schoefer, Klaus ^a   Diamantopoulos, Adamantios ^a  

^a UNIVERSITY OF VIENNA   (Austria)

Author keywords

Complaint handling; Emotions; Perceived justice; Postcomplaint behavior; Service recovery

Indexed keywords

EID: 47249097924     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508319091     Document Type: Article

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