Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

Psychology and Marketing

Volumn 25, Issue 5, 2008, Pages 416-443

  Johnson, Devon S ^a,b   Bardhi, Fleura ^a   Dunn, Dan T ^a  

^a NORTHEASTERN UNIVERSITY

^b NORTHEASTERN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 49049085476     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.20218     Document Type: Article

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