A consumer-based view of multi-channel service

Journal of Service Management

Volumn 20, Issue 1, 2009, Pages 52-75

  Cassab, Harold ^a   MacLachlan, Douglas L ^b  

^a UNIVERSITY OF AUCKLAND BUSINESS SCHOOL   (New Zealand)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

Customer relations; Customer service management; Customer service quality

Indexed keywords

EID: 75149175534     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910936850     Document Type: Article

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