The relative importance of website design quality and service quality in determining consumers' online repurchase behavior

Information Systems Management

Volumn 26, Issue 4, 2009, Pages 327-337

  Zhou, Tao ^a   Lu, Yaobin ^b   Wang, Bin ^c  

^a HANGZHOU DIANZI UNIVERSITY   (China)

^b HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^c UNIVERSITY OF TEXAS PAN AMERICAN   (United States)

Author keywords

Online repurchase; Satisfaction; Service quality; Trust; Website design quality

Indexed keywords

ONLINE REPURCHASE; SATISFACTION; SERVICE QUALITY; TRUST; WEB SITE DESIGN;

QUALITY OF SERVICE; WEBSITES;

CONSUMER BEHAVIOR;

EID: 70350764660     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530903245663     Document Type: Article

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