-
1
-
-
0004313180
-
-
(Trans by Kamal El-Helbawy, M. Moinuddin Siddiqui and Syed Shukry), 20th ed., American Trust Publications, Indianapolis, IN
-
Al-Qardawi, Y. (1999), The Lawful and Prohibited in Islam, (Trans by Kamal El-Helbawy, M. Moinuddin Siddiqui and Syed Shukry), 20th ed., American Trust Publications, Indianapolis, IN.
-
(1999)
The Lawful and Prohibited in Islam
-
-
Al-Qardawi, Y.1
-
2
-
-
0037277182
-
E-satisfaction and e-loyalty: a contingency framework
-
Anderson, R.E. and Srinivasan, S.S. (2003), “E-satisfaction and e-loyalty: a contingency framework”, Psychology and Marketing, Vol. 20 No. 2, pp. 123–38.
-
(2003)
Psychology and Marketing
, vol.20
, Issue.2
, pp. 123-138
-
-
Anderson, R.E.1
Srinivasan, S.S.2
-
3
-
-
79952785328
-
Customer satisfaction and loyalty in e-markets: a PLS path modelling approach
-
Anderson, R.E. and Swaminathan, S. (2011), “Customer satisfaction and loyalty in e-markets: a PLS path modelling approach”, Journal of Marketing Theory and Practice, Vol. 19 No. 2, pp. 221–34.
-
(2011)
Journal of Marketing Theory and Practice
, vol.19
, Issue.2
, pp. 221-234
-
-
Anderson, R.E.1
Swaminathan, S.2
-
4
-
-
0026582543
-
Adapting the SERVQUAL scale to hospital services: an empirical investigation
-
Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Services Research, Vol. 26 No. 6, pp. 767–88.
-
(1992)
Health Services Research
, vol.26
, Issue.6
, pp. 767-788
-
-
Babakus, E.1
Mangold, W.G.2
-
5
-
-
58049124694
-
Electronic banking in Malaysia: a note on evolution of services and consumer reactions
-
Balachandher, K.G., Santha, V., Norhazlin, I. and Prasad, R. (2000), “Electronic banking in Malaysia: a note on evolution of services and consumer reactions”, Journal of Internet Banking and Commerce, Vol. 5 No. 1.
-
(2000)
Journal of Internet Banking and Commerce
, vol.5
, Issue.1
-
-
Balachandher, K.G.1
Santha, V.2
Norhazlin, I.3
Prasad, R.4
-
6
-
-
0000948441
-
The importance of halo effects in multi-attribute attitude models
-
Beckwith, N.E. and Lehmann, D.R. (1975), “The importance of halo effects in multi-attribute attitude models”, Journal of Marketing Research, Vol. 12 No. 3, pp. 265–75.
-
(1975)
Journal of Marketing Research
, vol.12
, Issue.3
, pp. 265-275
-
-
Beckwith, N.E.1
Lehmann, D.R.2
-
7
-
-
0004155853
-
-
Wily, New York, NY
-
Brown, S. and Gulycz, M. (2001), Customer Relationship Management: A Strategic Imperative in the World of E-Business, Wily, New York, NY.
-
(2001)
Customer Relationship Management: A Strategic Imperative in the World of E-Business
-
-
Brown, S.1
Gulycz, M.2
-
8
-
-
76549099620
-
The youth market for internet banking services: perceptions, attitude and behavior
-
Chau, V.S. and Ngai, L.W.L.C. (2010), “The youth market for internet banking services: perceptions, attitude and behavior”, Journal of Services Marketing, Vol. 24 No. 1, pp. 42–60.
-
(2010)
Journal of Services Marketing
, vol.24
, Issue.1
, pp. 42-60
-
-
Chau, V.S.1
Ngai, L.W.L.C.2
-
9
-
-
0040217653
-
Trust in internet shopping: instrument development and validation through classical and modern approaches
-
Cheung, C.M.K. and Lee, M.K.O. (2001), “Trust in internet shopping: instrument development and validation through classical and modern approaches”, Journal of Global Information Management, Vol. 9 No. 3, pp. 23–35.
-
(2001)
Journal of Global Information Management
, vol.9
, Issue.3
, pp. 23-35
-
-
Cheung, C.M.K.1
Lee, M.K.O.2
-
10
-
-
0002042337
-
Commentary: issues and opinion on structural equation modeling
-
Chin, W.W. (1998), “Commentary: issues and opinion on structural equation modeling”, MIS Quarterly, Vol. 22 No. 1, pp. vii-xvi.
-
(1998)
MIS Quarterly
, vol.22
, Issue.1
, pp. vii-xvi
-
-
Chin, W.W.1
-
11
-
-
77953574597
-
Online banking adoption: an empirical analysis
-
Chong, A., Ooi, K., Lin, B. and Tan, B. (2010), “Online banking adoption: an empirical analysis”, International Journal of Bank Marketing, Vol. 28 No. 4, pp. 267–87.
-
(2010)
International Journal of Bank Marketing
, vol.28
, Issue.4
, pp. 267-287
-
-
Chong, A.1
Ooi, K.2
Lin, B.3
Tan, B.4
-
12
-
-
84969506299
-
-
Proceedings of the 36th Annual Hawaii International Conference on System Sciences, 6-9 January, Big Island, HI
-
Chopra, K. and Wallace, W.A. (2003), “Trust in electronic environments”, Proceedings of the 36th Annual Hawaii International Conference on System Sciences, 6-9 January, Big Island, HI, pp. 331–40.
-
(2003)
Trust in electronic environments
, pp. 331-340
-
-
Chopra, K.1
Wallace, W.A.2
-
13
-
-
70449119476
-
Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan
-
Chu, P.-F. and Lu, C.-S. (2009), “Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan”, Transport Reviews, Vol. 29 No. 6, pp. 741–58.
-
(2009)
Transport Reviews
, vol.29
, Issue.6
, pp. 741-758
-
-
Chu, P.-F.1
Lu, C.-S.2
-
14
-
-
84864980278
-
Attitude towards offensive advertising: Malaysian Muslims’ views
-
De Run, E.C., Butt, M.M., Fam, K-S. and Jong, H.Y. (2010), “Attitude towards offensive advertising: Malaysian Muslims’ views”, Journal of Islamic Marketing, Vol. 1 No. 1, pp. 26–36.
-
(2010)
Journal of Islamic Marketing
, vol.1
, Issue.1
, pp. 26-36
-
-
De Run, E.C.1
Butt, M.M.2
Fam, K.-S.3
Jong, H.Y.4
-
15
-
-
77951516228
-
Customer loyalty: toward an integrated conceptual framework
-
Dick, A.S. and Basu, K. (1994), “Customer loyalty: toward an integrated conceptual framework”, Journal of the Academy of Marketing Science, Vol. 22 No. 2, pp. 99–113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
16
-
-
84986008325
-
-
Health Administration Press, Ann Arbor, MI
-
Donabedian, A. (1980), Explorations in Quality Assessment and Monitoring, the Definition of Quality and Approaches to its Assessment, Vol. 1, Health Administration Press, Ann Arbor, MI.
-
(1980)
Explorations in Quality Assessment and Monitoring, the Definition of Quality and Approaches to its Assessment
, vol.1
-
-
Donabedian, A.1
-
17
-
-
34047252719
-
Why do Malaysian customers patronize Islamic banks?
-
Dusuki, A.W. and Abdullah, N.I. (2006), “Why do Malaysian customers patronize Islamic banks?”, International Journal of Bank Marketing, Vol. 25 No. 3, pp. 142–60.
-
(2006)
International Journal of Bank Marketing
, vol.25
, Issue.3
, pp. 142-160
-
-
Dusuki, A.W.1
Abdullah, N.I.2
-
18
-
-
0036636638
-
Kosher and Halal: religious observances affecting dietary intakes
-
Eliasi, J.R. and Dwyer, J.T. (2002), “Kosher and Halal: religious observances affecting dietary intakes”, Journal of American Dietetic Association, Vol. 102 No. 7, pp. 911–13.
-
(2002)
Journal of American Dietetic Association
, vol.102
, Issue.7
, pp. 911-913
-
-
Eliasi, J.R.1
Dwyer, J.T.2
-
19
-
-
33644829701
-
Islamic finance gears up
-
El-Qorchi, M. (2005), “Islamic finance gears up”, Finance and Development, Vol. 42 No. 4, pp. 46–50.
-
(2005)
Finance and Development
, vol.42
, Issue.4
, pp. 46-50
-
-
El-Qorchi, M.1
-
20
-
-
17544367676
-
Attitude, behavior and patronage factors of bank customers towards Islamic banks
-
Erol, C. and El-Bdour, R. (1989), “Attitude, behavior and patronage factors of bank customers towards Islamic banks”, International Journal of Bank Marketing, Vol. 7 No. 6, pp. 31–7.
-
(1989)
International Journal of Bank Marketing
, vol.7
, Issue.6
, pp. 31-37
-
-
Erol, C.1
El-Bdour, R.2
-
21
-
-
53349119209
-
An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance
-
Gait, A. and Worthington, A. (2008), “An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance”, International Journal of Social Economics, Vol. 35 No. 11, pp. 783–808.
-
(2008)
International Journal of Social Economics
, vol.35
, Issue.11
, pp. 783-808
-
-
Gait, A.1
Worthington, A.2
-
22
-
-
0033423162
-
The different roles of satisfaction, trust, and commitment in customer relationships
-
Garbarino, E. and Johnson, M.S. (1999), “The different roles of satisfaction, trust, and commitment in customer relationships”, Journal of Marketing, Vol. 63 No. 2, pp. 70–87.
-
(1999)
Journal of Marketing
, vol.63
, Issue.2
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.S.2
-
23
-
-
0001178033
-
The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption
-
Gefen, D. and Straub, D.W. (2000), “The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption”, Journal of the Association for Information System, Vol. 1 No. 8, pp. 1–28.
-
(2000)
Journal of the Association for Information System
, vol.1
, Issue.8
, pp. 1-28
-
-
Gefen, D.1
Straub, D.W.2
-
24
-
-
84986047311
-
The diffusion of internet banking among Singapore consumers
-
Gerrard, P. and Cunningham, J. (2003), “The diffusion of internet banking among Singapore consumers”, International Journal of Bank Marketing, Vol. 21 No. 1, pp. 16–28.
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.1
, pp. 16-28
-
-
Gerrard, P.1
Cunningham, J.2
-
25
-
-
3042693345
-
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
-
Harris, L.C. and Goode, M.M.H. (2004), “The four levels of loyalty and the pivotal role of trust: a study of online service dynamics”, Journal of Retailing, Vol. 80 No. 2, pp. 139–58.
-
(2004)
Journal of Retailing
, vol.80
, Issue.2
, pp. 139-158
-
-
Harris, L.C.1
Goode, M.M.H.2
-
26
-
-
34447531893
-
Can banks improve customer relationships with high quality online services?
-
Herington, C. and Weaven, S. (2007), “Can banks improve customer relationships with high quality online services?”, Managing Service Quality, Vol. 17 No. 4, pp. 404–27.
-
(2007)
Managing Service Quality
, vol.17
, Issue.4
, pp. 404-427
-
-
Herington, C.1
Weaven, S.2
-
27
-
-
0001531774
-
Using a structural model of halo effect to assess perceptual distortion due to affective overtones
-
Holbrook, M.B. (1983), “Using a structural model of halo effect to assess perceptual distortion due to affective overtones”, Journal of Consumer Research, Vol. 10 No. 2, pp. 247–52.
-
(1983)
Journal of Consumer Research
, vol.10
, Issue.2
, pp. 247-252
-
-
Holbrook, M.B.1
-
28
-
-
72149086020
-
Trust or distrust in the web-mediated information environment (W-MIE) a perspective of online Muslim users
-
Ibrahim, E.N.M., Noor, N.L.M. and Mehad, S. (2009), “Trust or distrust in the web-mediated information environment (W-MIE) a perspective of online Muslim users”, Journal of Enterprise Information Management, Vol. 22 No. 5, pp. 523–47.
-
(2009)
Journal of Enterprise Information Management
, vol.22
, Issue.5
, pp. 523-547
-
-
Ibrahim, E.N.M.1
Noor, N.L.M.2
Mehad, S.3
-
29
-
-
0003747358
-
-
John Wiley, New York, NY
-
Jacoby, J. and Chestnut, R.W. (1978), Brand Loyalty: Measurement and Management, John Wiley, New York, NY.
-
(1978)
Brand Loyalty: Measurement and Management
-
-
Jacoby, J.1
Chestnut, R.W.2
-
30
-
-
18844452139
-
Measurement of service quality in internet banking: the development of an instrument
-
Jayawardhena, C. (2004), “Measurement of service quality in internet banking: the development of an instrument”, Journal of Marketing Management, Vol. 20 Nos 1-2, pp. 185–207.
-
(2004)
Journal of Marketing Management
, vol.20
, Issue.1-2
, pp. 185-207
-
-
Jayawardhena, C.1
-
31
-
-
3843112161
-
Changes in banking sector: the case of internet banking in UK
-
Jayawardhena, C. and Foley, P. (2000), “Changes in banking sector: the case of internet banking in UK”, Journal of Internet Research, Networking and Policy, Vol. 10 No. l, pp. 19–31.
-
(2000)
Journal of Internet Research, Networking and Policy
, vol.10
, Issue.l
, pp. 19-31
-
-
Jayawardhena, C.1
Foley, P.2
-
32
-
-
43249106794
-
The moderating effect of online purchase experience on the evaluation of online store attributes and the subsequent impact on market response outcomes
-
Jin, B. and Park, J.Y. (2006), “The moderating effect of online purchase experience on the evaluation of online store attributes and the subsequent impact on market response outcomes”, Advances in Consumer Research, Vol. 33 No. 1, pp. 203–11.
-
(2006)
Advances in Consumer Research
, vol.33
, Issue.1
, pp. 203-211
-
-
Jin, B.1
Park, J.Y.2
-
33
-
-
0347416142
-
Research reports: the role of behaviour modelling in computer skills acquisition – toward refinement of the model
-
Johnson, R.D. and Marakas, G.M. (2000), “Research reports: the role of behaviour modelling in computer skills acquisition – toward refinement of the model”, Information Systems Research, Vol. 11 No. 4, pp. 402–17.
-
(2000)
Information Systems Research
, vol.11
, Issue.4
, pp. 402-417
-
-
Johnson, R.D.1
Marakas, G.M.2
-
34
-
-
84986108379
-
Service quality in the banking sector: the impact of technology and service delivery
-
Joseph, M., McClure, C. and Joseph, B. (1999), “Service quality in the banking sector: the impact of technology and service delivery”, The International Journal of Bank Marketing, Vol. 17 No. 4, pp. 182–91.
-
(1999)
The International Journal of Bank Marketing
, vol.17
, Issue.4
, pp. 182-191
-
-
Joseph, M.1
McClure, C.2
Joseph, B.3
-
35
-
-
84986133637
-
The key determinants of internet banking service quality: a content analysis
-
Jun, M. and Cai, S. (2001), “The key determinants of internet banking service quality: a content analysis”, International Journal of Bank Marketing, Vol. 19 No. 7, pp. 276–91.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.7
, pp. 276-291
-
-
Jun, M.1
Cai, S.2
-
36
-
-
77953296071
-
Bankers’ perceptions of electronic banking in Pakistan
-
Kaleem, A. and Ahmad, S. (2008), “Bankers’ perceptions of electronic banking in Pakistan”, Journal of Internet Banking and Commerce, Vol. 13 No. 1, pp. 1–16.
-
(2008)
Journal of Internet Banking and Commerce
, vol.13
, Issue.1
, pp. 1-16
-
-
Kaleem, A.1
Ahmad, S.2
-
37
-
-
3042533104
-
Consumer inference: a review of processes, biases, and judgment contexts
-
Kardes, F.R., Posavac, S.S. and Cronley, M.L. (2004), “Consumer inference: a review of processes, biases, and judgment contexts”, Journal of Consumer Psychology, Vol. 14 No. 3, pp. 230–56.
-
(2004)
Journal of Consumer Psychology
, vol.14
, Issue.3
, pp. 230-256
-
-
Kardes, F.R.1
Posavac, S.S.2
Cronley, M.L.3
-
38
-
-
84873021268
-
Disclosure of Shariah compliance by Malaysian takaful companies
-
Kasim, N.A.A. (2012), “Disclosure of Shariah compliance by Malaysian takaful companies”, Journal of Islamic Accounting and Business Research, Vol. 3 No. 1, pp. 20–38.
-
(2012)
Journal of Islamic Accounting and Business Research
, vol.3
, Issue.1
, pp. 20-38
-
-
Kasim, N.A.A.1
-
39
-
-
84986172518
-
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: a cross cultural analysis
-
Kassim, N. and Abdullah, N.A. (2010), “The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: a cross cultural analysis”, Asia Pacific Journal of Marketing and Logistics, Vol. 22 No. 3, pp. 351–71.
-
(2010)
Asia Pacific Journal of Marketing and Logistics
, vol.22
, Issue.3
, pp. 351-371
-
-
Kassim, N.1
Abdullah, N.A.2
-
40
-
-
33749040245
-
The influence of attraction on internet banking: an extension to the trust-relationship commitment model
-
Kassim, N.M. and Abdullah, M.A.A. (2006), “The influence of attraction on internet banking: an extension to the trust-relationship commitment model”, International Journal of Bank Marketing, Vol. 24 No. 6, pp. 424–42.
-
(2006)
International Journal of Bank Marketing
, vol.24
, Issue.6
, pp. 424-442
-
-
Kassim, N.M.1
Abdullah, M.A.A.2
-
41
-
-
67649557443
-
Trust and satisfaction, two stepping stones for successful e-commerce relationships: a longitudinal exploration
-
Kim, D.J., Ferrin, D.L. and Rao, H.R. (2009), “Trust and satisfaction, two stepping stones for successful e-commerce relationships: a longitudinal exploration”, Information Systems Research, Vol. 20 No. 2, pp. 237–57.
-
(2009)
Information Systems Research
, vol.20
, Issue.2
, pp. 237-257
-
-
Kim, D.J.1
Ferrin, D.L.2
Rao, H.R.3
-
42
-
-
84986014275
-
The effects of customer satisfaction and switching barrier on customer satisfaction, and customer loyalty within Chinese securities business
-
Kim, M-K., Park, M-C. and Jeong, D-H. (2004), “The effects of customer satisfaction and switching barrier on customer satisfaction, and customer loyalty within Chinese securities business”, Journal of Relationship Marketing, Vol. 5 No. 4, pp. 79–104.
-
(2004)
Journal of Relationship Marketing
, vol.5
, Issue.4
, pp. 79-104
-
-
Kim, M.-K.1
Park, M.-C.2
Jeong, D.-H.3
-
43
-
-
0038615886
-
Empirical research in on-line trust: a review and critical assessment
-
Krauter-Grabner, S. and Kaluscha, A.E. (2002), “Empirical research in on-line trust: a review and critical assessment”, International Journal of Human-Computer Studies, Vol. 58 No. 6, pp. 783–812.
-
(2002)
International Journal of Human-Computer Studies
, vol.58
, Issue.6
, pp. 783-812
-
-
Krauter-Grabner, S.1
Kaluscha, A.E.2
-
44
-
-
77956955533
-
Predicting intention to choose Halal products using theory of reasoned action
-
Lada, S., Tanakinjal, G.H. and Amin, H. (2009), “Predicting intention to choose Halal products using theory of reasoned action”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 2 No. 1, pp. 66–76.
-
(2009)
International Journal of Islamic and Middle Eastern Finance and Management
, vol.2
, Issue.1
, pp. 66-76
-
-
Lada, S.1
Tanakinjal, G.H.2
Amin, H.3
-
45
-
-
0002562849
-
A trust model for consumer internet shopping
-
Lee, M. and Turban, E. (2001), “A trust model for consumer internet shopping”, International Journal of Electronic Commerce, Vol. 6 No. 1, pp. 75–91.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.1
, pp. 75-91
-
-
Lee, M.1
Turban, E.2
-
46
-
-
33749364306
-
Relationships among service quality, customer satisfaction and profitability in the Taiwanese banking industry
-
Lee, M.C. and Hwan, I.S. (2005), “Relationships among service quality, customer satisfaction and profitability in the Taiwanese banking industry”, International Journal of Management, Vol. 22 No. 4, pp. 635–48.
-
(2005)
International Journal of Management
, vol.22
, Issue.4
, pp. 635-648
-
-
Lee, M.C.1
Hwan, I.S.2
-
47
-
-
33746715549
-
-
American Marketing Association, Chicago, IL
-
Lewis, R.C. and Booms, B.H. (1983), The Marketing Aspects of Service Quality in Emerging Perspectives in Services Marketing, American Marketing Association, Chicago, IL.
-
(1983)
The Marketing Aspects of Service Quality in Emerging Perspectives in Services Marketing
-
-
Lewis, R.C.1
Booms, B.H.2
-
48
-
-
70349100855
-
Factors influencing satisfaction and loyalty in online shopping: an integrated model
-
Lin, G.T.R. and Sun, C-C. (2009), “Factors influencing satisfaction and loyalty in online shopping: an integrated model”, Online Information Review, Vol. 33 No. 3, pp. 458–75.
-
(2009)
Online Information Review
, vol.33
, Issue.3
, pp. 458-475
-
-
Lin, G.T.R.1
Sun, C.-C.2
-
49
-
-
84986064588
-
Banking behaviour of Islamic bank customers: perspectives and implications
-
Metawa, S.A. and Al-Mossawi, M. (1998), “Banking behaviour of Islamic bank customers: perspectives and implications”, International Journal of Banking, Vol. 16 No. 7, pp. 299–313.
-
(1998)
International Journal of Banking
, vol.16
, Issue.7
, pp. 299-313
-
-
Metawa, S.A.1
Al-Mossawi, M.2
-
50
-
-
8744245692
-
-
Sage Publications, Thousand Oaks, CA
-
Meyers, L., Gamst, G. and Guarino, A. (2006), Applied Multivariate Research: Design and Interpretation, Sage Publications, Thousand Oaks, CA.
-
(2006)
Applied Multivariate Research: Design and Interpretation
-
-
Meyers, L.1
Gamst, G.2
Guarino, A.3
-
51
-
-
77957298432
-
Private healthcare quality: applying a SERVQUAL model
-
Mohsin, M. and De Run, E. (2010), “Private healthcare quality: applying a SERVQUAL model”, International Journal of Health Care Quality Assurance, Vol. 23 No. 7, pp. 658–73.
-
(2010)
International Journal of Health Care Quality Assurance
, vol.23
, Issue.7
, pp. 658-673
-
-
Mohsin, M.1
De Run, E.2
-
52
-
-
3843116483
-
The Internet and services marketing – the case of Danish retail banking
-
Mols, N.P. (2000), “The Internet and services marketing – the case of Danish retail banking”, Internet Research, Vol. 10 No. 1, pp. 7–18.
-
(2000)
Internet Research
, vol.10
, Issue.1
, pp. 7-18
-
-
Mols, N.P.1
-
53
-
-
84986172349
-
Islamic banking: a study of customer satisfaction and preferences in Jordon
-
Naser, K., Jamal, A. and Al-Khatlb, K. (1999), “Islamic banking: a study of customer satisfaction and preferences in Jordon”, International Journal of Bank Marketing, Vol. 17 No. 3, pp. 135–50.
-
(1999)
International Journal of Bank Marketing
, vol.17
, Issue.3
, pp. 135-150
-
-
Naser, K.1
Jamal, A.2
Al-Khatlb, K.3
-
55
-
-
84992989170
-
Halo effect: conceptual definition and empirical exploration with regard to South Korean subsidiaries of US and Japanese multinational corporations
-
Oh, M-Y. and Ramaprasad, J. (2003), “Halo effect: conceptual definition and empirical exploration with regard to South Korean subsidiaries of US and Japanese multinational corporations”, Journal of Communication Management, Vol. 7 No. 4, pp. 317–32.
-
(2003)
Journal of Communication Management
, vol.7
, Issue.4
, pp. 317-332
-
-
Oh, M.-Y.1
Ramaprasad, J.2
-
56
-
-
67349138041
-
Evidences from link between quality and loyalty in e-service: an empirical study
-
Oliveira, R.C. (2007), “Evidences from link between quality and loyalty in e-service: an empirical study”, Sistemas & Gestao, Vol. 2 No. 1, pp. 1–15.
-
(2007)
Sistemas & Gestao
, vol.2
, Issue.1
, pp. 1-15
-
-
Oliveira, R.C.1
-
57
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver, R.L. (1980), “A cognitive model of the antecedents and consequences of satisfaction decisions”, Journal of Marketing Research, Vol. 17 No. 4, pp. 460–69.
-
(1980)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 460-469
-
-
Oliver, R.L.1
-
58
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R.L. (1999), “Whence consumer loyalty?”, Journal of Marketing, Vol. 63 Special issue, pp. 33–44.
-
(1999)
Journal of Marketing
, vol.63
, Issue.Special issue
, pp. 33-44
-
-
Oliver, R.L.1
-
59
-
-
84986067733
-
Success factor in e-channels: the Malaysian banking scenario
-
Ong, H.B. and Cheng, M.Y. (2003), “Success factor in e-channels: the Malaysian banking scenario”, International Journal of Bank Marketing, Vol. 21 No. 6, pp. 369–77.
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.6
, pp. 369-377
-
-
Ong, H.B.1
Cheng, M.Y.2
-
60
-
-
1642468092
-
The multi dimensionality of Carter Model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house
-
Othman, A. and Owen, L. (2002), “The multi dimensionality of Carter Model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house”, International Journal of Islamic Financial Services, Vol. 3 No. 4, pp. 1–12.
-
(2002)
International Journal of Islamic Financial Services
, vol.3
, Issue.4
, pp. 1-12
-
-
Othman, A.1
Owen, L.2
-
61
-
-
84986149021
-
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, pp. 12–40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
62
-
-
33749347189
-
Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior
-
Pavlou, P.A. and Fygenson, M. (2006), “Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior”, MIS Quarterly, Vol. 30 No. 1, pp. 115–43.
-
(2006)
MIS Quarterly
, vol.30
, Issue.1
, pp. 115-143
-
-
Pavlou, P.A.1
Fygenson, M.2
-
63
-
-
3042855713
-
Consumer acceptance of online banking: an extension of the technology acceptance model
-
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H. and Pahnila, S. (2004), “Consumer acceptance of online banking: an extension of the technology acceptance model”, Internet Research, Vol. 14 No. 3, pp. 224–35.
-
(2004)
Internet Research
, vol.14
, Issue.3
, pp. 224-235
-
-
Pikkarainen, T.1
Pikkarainen, K.2
Karjaluoto, H.3
Pahnila, S.4
-
64
-
-
84986131366
-
An empirical investigation of the Turkish consumers’ acceptance of internet banking services
-
Polatoglu, V.N. and Ekin, S. (2001), “An empirical investigation of the Turkish consumers’ acceptance of internet banking services”, International Journal of Bank Marketing, Vol. 19 No. 4, pp. 156–65.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.4
, pp. 156-165
-
-
Polatoglu, V.N.1
Ekin, S.2
-
65
-
-
37549035887
-
Users’ adoption of e-banking services: the Malaysian perspective
-
Poon, W.C. (2008), “Users’ adoption of e-banking services: the Malaysian perspective”, Journal of Business & Industrial Marketing, Vol. 23 No. 1, pp. 59–69.
-
(2008)
Journal of Business & Industrial Marketing
, vol.23
, Issue.1
, pp. 59-69
-
-
Poon, W.C.1
-
66
-
-
77953317086
-
Customer acceptance of online banking in developing economies
-
Qureshi, T.M., Zafar, M.K. and Khan, M.B. (2008), “Customer acceptance of online banking in developing economies”, Journal of Internet Banking and Commerce, Vol. 13 No. 1, pp. 1–13.
-
(2008)
Journal of Internet Banking and Commerce
, vol.13
, Issue.1
, pp. 1-13
-
-
Qureshi, T.M.1
Zafar, M.K.2
Khan, M.B.3
-
67
-
-
0345014259
-
E-loyalty: your secret weapon on the web
-
Reichheld, F.F. and Schefter, P. (2000), “E-loyalty: your secret weapon on the web”, Harvard Business Review, Vol. 78 No. 4, pp. 105–13.
-
(2000)
Harvard Business Review
, vol.78
, Issue.4
, pp. 105-113
-
-
Reichheld, F.F.1
Schefter, P.2
-
68
-
-
84992996368
-
Comfort your online customer: quality, trust, and loyalty on the internet
-
Ribbink, D., Van Riel, A.C.R., Liljander, V. and Streukens, S. (2004), “Comfort your online customer: quality, trust, and loyalty on the internet”, Managing Service Quality, Vol. 14 No. 6, pp. 446–56.
-
(2004)
Managing Service Quality
, vol.14
, Issue.6
, pp. 446-456
-
-
Ribbink, D.1
Van Riel, A.C.R.2
Liljander, V.3
Streukens, S.4
-
69
-
-
85009896835
-
Measuring e service quality in Pakistani banks
-
Riffat, M.M., De Run, E.C. and Ramay, M.I. (2012), “Measuring e service quality in Pakistani banks”, International Journal of Economics and Business Research, Vol. 4 No. 5, pp. 577–89.
-
(2012)
International Journal of Economics and Business Research
, vol.4
, Issue.5
, pp. 577-589
-
-
Riffat, M.M.1
De Run, E.C.2
Ramay, M.I.3
-
70
-
-
59949090956
-
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction a New Zealand study
-
Rod, M., Ashill, N.J., Shao, J. and Carruthers, J. (2008), “An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction a New Zealand study”, Internet Banking Service Quality, Vol. 27 No. 1, pp. 103–26.
-
(2008)
Internet Banking Service Quality
, vol.27
, Issue.1
, pp. 103-126
-
-
Rod, M.1
Ashill, N.J.2
Shao, J.3
Carruthers, J.4
-
71
-
-
57649209186
-
Not so different after all: a cross discipline view of trust
-
Rousseau, D.M., Sitkin, S.B., Burt, R.S. and Camerer, C. (1998), “Not so different after all: a cross discipline view of trust”, Academy of Management Review, Vol. 23 No. 3, pp. 393–404.
-
(1998)
Academy of Management Review
, vol.23
, Issue.3
, pp. 393-404
-
-
Rousseau, D.M.1
Sitkin, S.B.2
Burt, R.S.3
Camerer, C.4
-
72
-
-
53749098560
-
Modelling the consequences of e-service quality
-
Sahadev, S. and Purani, K. (2008), “Modelling the consequences of e-service quality”, Marketing Intelligence & Planning, Vol. 26 No. 6, pp. 605–20.
-
(2008)
Marketing Intelligence & Planning
, vol.26
, Issue.6
, pp. 605-620
-
-
Sahadev, S.1
Purani, K.2
-
73
-
-
84986037963
-
E-service quality: a model of virtual service quality dimensions
-
Santos, J. (2003), “E-service quality: a model of virtual service quality dimensions”, Managing Service Quality, Vol. 13 No. 3, pp. 233–46.
-
(2003)
Managing Service Quality
, vol.13
, Issue.3
, pp. 233-246
-
-
Santos, J.1
-
74
-
-
84986073473
-
-
a available at: (accessed 2 January 2012).
-
SBP (2011a), “Islamic banking bulletin”, Vol. 5 No. 2, available at: www.sbp.org.pk/ibd/bulletin/2011/IBB-Jun-2011.pdf (accessed 2 January 2012).
-
(2011)
Islamic banking bulletin
, vol.5
, Issue.2
-
-
-
75
-
-
84894999823
-
-
b Chapter No. 6, available at: (accessed 2 January 2012).
-
SBP (2011b), “Annual reports”, Chapter No. 6, available at: www.sbp.org.pk/reports/annual/arFY11/Urdu/Stats/eng/Chapter-6.pdf (accessed 2 January 2012).
-
(2011)
Annual reports
-
-
-
76
-
-
85009878297
-
Customers’ perceptions towards adoption of e-banking in Pakistan
-
Shabbir, M.S., Kaleem, A., Kirmani, S. and Qureshi, I.M. (2011), “Customers’ perceptions towards adoption of e-banking in Pakistan”, International Journal of Economics and Business Research, Vol. 3 No. 1, pp. 1–13.
-
(2011)
International Journal of Economics and Business Research
, vol.3
, Issue.1
, pp. 1-13
-
-
Shabbir, M.S.1
Kaleem, A.2
Kirmani, S.3
Qureshi, I.M.4
-
78
-
-
84986106035
-
Barriers to Internet banking adoption: a qualitative study among corporative customers in Thailand
-
Siriluck, R. and Mark, S. (2003), “Barriers to Internet banking adoption: a qualitative study among corporative customers in Thailand”, International Journal of Bank Marketing, Vol. 21 No. 6, pp. 312–23.
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.6
, pp. 312-323
-
-
Siriluck, R.1
Mark, S.2
-
79
-
-
0037394683
-
E-banking and customer preferences in Malaysia: an empirical investigation
-
Sohail, M.S. and Shanmugham, B. (2003), “E-banking and customer preferences in Malaysia: an empirical investigation”, Information Sciences, Vol. 150 Nos 3-4, p. 207.
-
(2003)
Information Sciences
, vol.150
, Issue.3-4
, pp. 207
-
-
Sohail, M.S.1
Shanmugham, B.2
-
80
-
-
84986022590
-
Models of consumer satisfaction formation: an extension
-
Tse, D.K. and Wilton, P.C. (1988), “Models of consumer satisfaction formation: an extension”, Journal of Marketing Research, Vol. 25 No. 2, pp. 204–12.
-
(1988)
Journal of Marketing Research
, vol.25
, Issue.2
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
81
-
-
84873037827
-
A comparative study on the level of efficiency between Islamic and conventional banking systems in Malaysia
-
Yahya, M.H., Muhammad, J. and Hadi, A.R.A. (2012), “A comparative study on the level of efficiency between Islamic and conventional banking systems in Malaysia”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 5 No. 1, pp. 48–62.
-
(2012)
International Journal of Islamic and Middle Eastern Finance and Management
, vol.5
, Issue.1
, pp. 48-62
-
-
Yahya, M.H.1
Muhammad, J.2
Hadi, A.R.A.3
-
82
-
-
7044247567
-
An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
-
Yoon, Y. and Uysal, M. (2005), “An examination of the effects of motivation and satisfaction on destination loyalty: a structural model”, Tourism Management, Vol. 26 No. 1, pp. 45–56.
-
(2005)
Tourism Management
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
-
83
-
-
0036399221
-
Service quality delivery through websites: a critical review of extant knowledge
-
Zeithaml, V.A., Parasuraman, A. and Malhotra, A. (2002), “Service quality delivery through websites: a critical review of extant knowledge”, Journal of the Academy of Marketing Science, Vol. 30 No. 4, pp. 362–75.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 362-375
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
-
84
-
-
85009933790
-
The impact of a one-to-one decision engine on direct marketing
-
Berry, J. (2000), “The impact of a one-to-one decision engine on direct marketing”, Journal of Targeting, Measurement and Analysis for Marketing, Vol. 8 No. 3, pp. 209–21.
-
(2000)
Journal of Targeting, Measurement and Analysis for Marketing
, vol.8
, Issue.3
, pp. 209-221
-
-
Berry, J.1
-
85
-
-
70450219164
-
Perspectives of online trust and similar constructs – a conceptual clarification
-
ACM Press, New York, NY
-
Krauter-Grabner, S., Kaluscha, A.E. and Marliese, F. (2006), “Perspectives of online trust and similar constructs – a conceptual clarification”, Proceedings of the 8th International Conference on Electronic Commerce, ACM Press, New York, NY, pp. 235–43.
-
(2006)
Proceedings of the 8th International Conference on Electronic Commerce
, pp. 235-243
-
-
Krauter-Grabner, S.1
Kaluscha, A.E.2
Marliese, F.3
|