Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan

Transport Reviews

Volumn 29, Issue 6, 2009, Pages 741-758

  Chou, Pin Fenn ^a,b   Lu, Chin Shan ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b FAR EAST UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

ACCURACY ASSESSMENT; NUMERICAL MODEL; SERVICE PROVISION; SERVICE SECTOR; TRANSPORTATION;

ASIA; EURASIA; FAR EAST; TAIWAN;

EID: 70449119476     PISSN: 01441647     EISSN: 14645327     Source Type: Journal    
DOI: 10.1080/01441640902796349     Document Type: Article

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