An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Marketing Intelligence and Planning

Volumn 27, Issue 1, 2009, Pages 103-126

  Rod, Michel ^a   Ashill, Nicholas J ^b   Shao, Jinyi ^a   Carruthers, Janet ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

^b AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

Banking; Customer satisfaction; Customer services quality; Internet; New Zealand; Online operations

Indexed keywords

EID: 59949090956     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500910928344     Document Type: Article

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