Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Decision Support Systems

Volumn 52, Issue 3, 2012, Pages 645-656

  Zhao, Ling ^a   Lu, Yaobin ^a   Zhang, Long ^a   Chau, Patrick Y K ^b  

^a HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Continuance intention; Cumulative satisfaction; Justice; Mobile value added services; Service quality; Transaction specific satisfaction

Indexed keywords

MOBILE TELECOMMUNICATION SYSTEMS; QUALITY OF SERVICE; SALES;

CONTINUANCE INTENTIONS; CUMULATIVE SATISFACTION; JUSTICE; MOBILE VALUE-ADDED SERVICES; SERVICE QUALITY; TRANSACTION-SPECIFIC SATISFACTION;

CUSTOMER SATISFACTION;

EID: 84856011656     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2011.10.022     Document Type: Article

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