The conceptualization and empirical validation of web site user satisfaction

Information and Management

Volumn 41, Issue 5, 2004, Pages 543-560

  Muylle, Steve ^a   Moenaert, Rudy ^b   Despontin, Marc ^c  

^a VLERICK BUSINESS SCHOOL   (Belgium)

^b TILBURG UNIVERSITY   (Netherlands)

^c VRIJE UNIVERSITEIT BRUSSEL   (Belgium)

Author keywords

Scale development; User satisfaction; Web design

Indexed keywords

ELECTRONIC COMMERCE; HYPERMEDIA SYSTEMS; HYPERTEXT SYSTEMS; INFORMATION MANAGEMENT; ONLINE SYSTEMS; USER INTERFACES; WEB BROWSERS;

SCALE DEVELOPMENT; USER SATISFACTION; WEB DESIGN;

WEBSITES;

EID: 1242331279     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(03)00089-2     Document Type: Article

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