메뉴 건너뛰기




Volumn 32, Issue 1, 2008, Pages 43-66

Extending the understanding of end user information systems satisfaction formation: An equitable needs fulfillment model approach

Author keywords

Equitable needs fulfillment; Equity; Expectations; Information systems; IS implementation; Measurement; PLS; User satisfaction

Indexed keywords

AEROSPACE INDUSTRY; COST BENEFIT ANALYSIS; MATHEMATICAL MODELS; PSYCHOLOGY COMPUTING;

EID: 40749134599     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/25148828     Document Type: Article
Times cited : (296)

References (97)
  • 1
    • 77956839363 scopus 로고
    • Injustice in Social Exchange
    • L. Berkowitz ed, New York: Academic Press, pp
    • Adams, J. 1965. "Injustice in Social Exchange," in Advances in Experimental Social Psychology, L. Berkowitz (ed.), New York: Academic Press, pp. 267-299.
    • (1965) Advances in Experimental Social Psychology , pp. 267-299
    • Adams, J.1
  • 2
    • 0242666385 scopus 로고    scopus 로고
    • A Deeper Look at the Attitude-Behavior Consistency Assumption in Information Systems Satisfaction Research
    • Aladwani, A. M. 2003. "A Deeper Look at the Attitude-Behavior Consistency Assumption in Information Systems Satisfaction Research," The Journal of Computer Information Systems (44:1), pp. 57-63.
    • (2003) The Journal of Computer Information Systems , vol.44 , Issue.1 , pp. 57-63
    • Aladwani, A.M.1
  • 6
    • 0031240720 scopus 로고    scopus 로고
    • User Information Satisfaction, Job Satisfaction and Computing Background: An Exploratory Study
    • Ang, J., and Soh, P. H. 1997. "User Information Satisfaction, Job Satisfaction and Computing Background: An Exploratory Study," Information and Management (32:5), pp. 255-266.
    • (1997) Information and Management , vol.32 , Issue.5 , pp. 255-266
    • Ang, J.1    Soh, P.H.2
  • 9
    • 0036888865 scopus 로고    scopus 로고
    • A Critical Review of End-User Information System Satisfaction Research and a New Research Framework
    • Au, N., Ngai, E. W. T., and Cheng, T. C. E. 2002. "A Critical Review of End-User Information System Satisfaction Research and a New Research Framework," Omega - The International Journal of Management Science (30), pp. 451-478.
    • (2002) Omega - The International Journal of Management Science , vol.30 , pp. 451-478
    • Au, N.1    Ngai, E.W.T.2    Cheng, T.C.E.3
  • 10
  • 11
    • 51249177591 scopus 로고
    • On the Evaluation of Structural Equation Models
    • Bagozzi, R. P., and Yi, Y. 1988. "On the Evaluation of Structural Equation Models," Academy of Marketing Science (16:1), pp. 74-94.
    • (1988) Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 12
    • 0020749247 scopus 로고
    • Development of A Tool for Measurement and Analyzing Computer User Satisfaction
    • Bailey, J., and Pearson, S. 1983. "Development of A Tool for Measurement and Analyzing Computer User Satisfaction," Management Science (29:5), pp. 530-545.
    • (1983) Management Science , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.1    Pearson, S.2
  • 13
    • 0003091378 scopus 로고
    • A Short Form Measure of User Satisfaction and Notes on Use
    • Baroudi, J., and Orlikowski, W. 1988. "A Short Form Measure of User Satisfaction and Notes on Use," Journal of MIS (4:1), pp. 44-59.
    • (1988) Journal of MIS , vol.4 , Issue.1 , pp. 44-59
    • Baroudi, J.1    Orlikowski, W.2
  • 14
    • 21144459161 scopus 로고
    • User Satisfaction with EISs: Meeting the Needs of Executive Users
    • Benard, R., and Satir, A. 1993. "User Satisfaction with EISs: Meeting the Needs of Executive Users," Information Systems Management (10:4), pp. 21-29.
    • (1993) Information Systems Management , vol.10 , Issue.4 , pp. 21-29
    • Benard, R.1    Satir, A.2
  • 15
    • 0000998647 scopus 로고    scopus 로고
    • Understanding Information Systems Continuance: An Expectation-confirmation Mode
    • Bhattacherjee, A. 2001. "Understanding Information Systems Continuance: An Expectation-confirmation Mode," MIS Quarterly, (25:3), pp. 351-370.
    • (2001) MIS Quarterly , vol.25 , Issue.3 , pp. 351-370
    • Bhattacherjee, A.1
  • 17
    • 0001570371 scopus 로고
    • Equity Theory: The Recent Literature, Methodological Considerations and New Directions
    • Carrell, M. R., and Dittrich, J. E. 1978. "Equity Theory: The Recent Literature, Methodological Considerations and New Directions," Academy of Management Review, 3(2), pp. 202-219.
    • (1978) Academy of Management Review , vol.3 , Issue.2 , pp. 202-219
    • Carrell, M.R.1    Dittrich, J.E.2
  • 18
    • 0002042337 scopus 로고    scopus 로고
    • Issues and Opinion on Structural Equation Modeling
    • Chin W. W. 1998. "Issues and Opinion on Structural Equation Modeling," MIS Quarterly (22:1), pp. vii-xvi.
    • (1998) MIS Quarterly , vol.22 , Issue.1
    • Chin, W.W.1
  • 19
    • 0011263570 scopus 로고
    • Management of the Information Center: The Relationship of Power to End-user Performance and Satisfaction
    • Cho, Y. K., and Kendall, K. E. 1992. "Management of the Information Center: The Relationship of Power to End-user Performance and Satisfaction, " Journal of End User Computing (2:2), pp. 21-30.
    • (1992) Journal of End User Computing , vol.2 , Issue.2 , pp. 21-30
    • Cho, Y.K.1    Kendall, K.E.2
  • 20
    • 0000375425 scopus 로고
    • An Investigation into the Determinants of Consumer Satisfaction
    • Churchill, G. A., and Surprenant, C. 1982. "An Investigation into the Determinants of Consumer Satisfaction," Journal of Marketing Research, 19, 1982, pp. 440-452.
    • (1982) Journal of Marketing Research , vol.19 , pp. 440-452
    • Churchill, G.A.1    Surprenant, C.2
  • 22
    • 72249114849 scopus 로고
    • Information Systems Success: The Quest for the Dependent Variable
    • DeLone, W., and McLean, E. 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research (3:1), pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.1    McLean, E.2
  • 23
    • 0442328909 scopus 로고    scopus 로고
    • Viewpoint - Export Performance Measurement: Reflective Versus Formative Indicators
    • Diamantopoulos, A. 1999. "Viewpoint - Export Performance Measurement: Reflective Versus Formative Indicators," International Marketing Review (16:6), p. 444.
    • (1999) International Marketing Review , vol.16 , Issue.6 , pp. 444
    • Diamantopoulos, A.1
  • 24
    • 21344450846 scopus 로고
    • A Confirmatory Factor Analysis of the User Information Satisfaction Instrument
    • Doll, W., Raghunathan T., Lim, J., and Gupta, Y. 1995. "A Confirmatory Factor Analysis of the User Information Satisfaction Instrument," Information Systems Research (6:2), pp. 177-188.
    • (1995) Information Systems Research , vol.6 , Issue.2 , pp. 177-188
    • Doll, W.1    Raghunathan, T.2    Lim, J.3    Gupta, Y.4
  • 25
    • 55249106033 scopus 로고
    • The Measurement of End-User Computing Satisfaction
    • Doll, W., and Torkzadeh, G. 1988. "The Measurement of End-User Computing Satisfaction," MIS Quarterly (12:2), pp. 259-274.
    • (1988) MIS Quarterly , vol.12 , Issue.2 , pp. 259-274
    • Doll, W.1    Torkzadeh, G.2
  • 26
    • 0007322691 scopus 로고
    • Post-Purchase Hierarchies of Effects: The Antecedents and Consequences of Satisfaction for Complainers Versus Non-Complainers
    • Droge, C., and Halstead, D. 1991. "Post-Purchase Hierarchies of Effects: The Antecedents and Consequences of Satisfaction for Complainers Versus Non-Complainers, " International Journal of Research in Marketing (8), pp. 315-328.
    • (1991) International Journal of Research in Marketing , vol.8 , pp. 315-328
    • Droge, C.1    Halstead, D.2
  • 28
    • 0000009769 scopus 로고
    • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    • Fornell, C., and Larcker, D. F. 1981. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, (18), pp. 39-45.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-45
    • Fornell, C.1    Larcker, D.F.2
  • 31
    • 0000789331 scopus 로고
    • An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
    • Gerbing, D. W., and Anderson, J. C. 1988. "An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment," Journal of Marketing Research (25:2), pp. 186-192.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 32
    • 0032222130 scopus 로고    scopus 로고
    • Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Information Systems
    • Goodhue, D. L. 1998. "Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Information Systems," Decision Sciences (29:1), pp. 105-138.
    • (1998) Decision Sciences , vol.29 , Issue.1 , pp. 105-138
    • Goodhue, D.L.1
  • 33
    • 0001019104 scopus 로고
    • Task-Technology Fit and Individual Performance
    • Goodhue, D. L., and Thompson, R. L. 1995. "Task-Technology Fit and Individual Performance, " MIS Quarterly (19:2), pp. 213-236.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 213-236
    • Goodhue, D.L.1    Thompson, R.L.2
  • 34
    • 85050783827 scopus 로고
    • An Examination of Adams' Theory of Inequity
    • Goodman, P. S., and Friedman, A. 1971. "An Examination of Adams' Theory of Inequity," Administrative Science Quarterly (16:3), pp. 271-288.
    • (1971) Administrative Science Quarterly , vol.16 , Issue.3 , pp. 271-288
    • Goodman, P.S.1    Friedman, A.2
  • 37
    • 0041553774 scopus 로고    scopus 로고
    • Hong Kong Hotel Association, Hong Kong
    • Hong Kong Hotel Association, 2001. Hong Kong Hotel Directory, Hong Kong.
    • (2001) Hong Kong Hotel Directory
  • 39
    • 33751198484 scopus 로고    scopus 로고
    • An Empirical Test of the DeLone-McLean Model of Information System Success
    • Iivari, J. 2005. "An Empirical Test of the DeLone-McLean Model of Information System Success," The Database for Advances in Information Systems (36:2), pp. 8-27.
    • (2005) The Database for Advances in Information Systems , vol.36 , Issue.2 , pp. 8-27
    • Iivari, J.1
  • 40
    • 0028529825 scopus 로고
    • User Information Satisfaction: IS Implementability and Effectiveness
    • Iivari, J., and Ervasti, I. 1994. "User Information Satisfaction: IS Implementability and Effectiveness," Information and Management (27:2), pp. 205-220.
    • (1994) Information and Management , vol.27 , Issue.2 , pp. 205-220
    • Iivari, J.1    Ervasti, I.2
  • 41
    • 0020832097 scopus 로고
    • The Measurement of User Information Satisfaction
    • Ives, B., Olson, M., and Baroudi, S. 1983. "The Measurement of User Information Satisfaction," Communications of the ACM (26:10), pp. 785-793.
    • (1983) Communications of the ACM , vol.26 , Issue.10 , pp. 785-793
    • Ives, B.1    Olson, M.2    Baroudi, S.3
  • 42
    • 0001591973 scopus 로고
    • The Measurement of Fairness or Equity Perceptions of Management Information Systems Users
    • Joshi, K. 1989. "The Measurement of Fairness or Equity Perceptions of Management Information Systems Users," MIS Quarterly (13:3), pp. 343-358.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 343-358
    • Joshi, K.1
  • 43
    • 84985854725 scopus 로고
    • An Investigation of Equity as a Determinant of User Information Satisfaction
    • Joshi, K. 1990. "An Investigation of Equity as a Determinant of User Information Satisfaction," Decision Sciences (21:4), 1990, pp. 786-807.
    • (1990) Decision Sciences , vol.21 , Issue.4 , pp. 786-807
    • Joshi, K.1
  • 44
    • 0011345476 scopus 로고
    • A Causal Path Model of the Overall User Attitudes Toward the MIS Function: The Case of User Information Satisfaction
    • Joshi, K. 1992. "A Causal Path Model of the Overall User Attitudes Toward the MIS Function: The Case of User Information Satisfaction," Information and Management, 22(2), pp. 77-88.
    • (1992) Information and Management , vol.22 , Issue.2 , pp. 77-88
    • Joshi, K.1
  • 46
    • 84990587370 scopus 로고
    • Perceived Service Quality and User Satisfaction with the Information Services Function
    • 25:5/6, pp
    • Kettinger, W., and Lee, C. 1994. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences (25:5/6), pp. 737-766.
    • (1994) Decision Sciences , pp. 737-766
    • Kettinger, W.1    Lee, C.2
  • 48
    • 85001740527 scopus 로고    scopus 로고
    • Utilization and User Satisfaction in End-User Computing: A Task Contingent Model
    • Kim, C., Suh, K., and Lee, J. 1998. "Utilization and User Satisfaction in End-User Computing: A Task Contingent Model," Information Resources Management Journal (11:4), pp. 11-24.
    • (1998) Information Resources Management Journal , vol.11 , Issue.4 , pp. 11-24
    • Kim, C.1    Suh, K.2    Lee, J.3
  • 52
    • 0342906517 scopus 로고    scopus 로고
    • Variables Affecting Information Technology End-user Satisfaction: A Meta-analysis of the Empirical Literature
    • Mahmood, M. A., Brun, J. M., and Gemoets, L. A. 2000. "Variables Affecting Information Technology End-user Satisfaction: A Meta-analysis of the Empirical Literature", International Journal of Human-Computer Studies (52:4), pp. 751-771.
    • (2000) International Journal of Human-Computer Studies , vol.52 , Issue.4 , pp. 751-771
    • Mahmood, M.A.1    Brun, J.M.2    Gemoets, L.A.3
  • 53
    • 58149425798 scopus 로고
    • A Theory of Human Motivation
    • Maslow, A. H. 1843, "A Theory of Human Motivation," Psychological Review (50:3), pp. 370-396.
    • (1843) Psychological Review , vol.50 , Issue.3 , pp. 370-396
    • Maslow, A.H.1
  • 54
    • 0001390860 scopus 로고
    • Toward a Theory of Motive Acquisition
    • McClelland, D. C. 1965. "Toward a Theory of Motive Acquisition," American Psychologist (20), pp. 321-333.
    • (1965) American Psychologist , vol.20 , pp. 321-333
    • McClelland, D.C.1
  • 55
    • 0346313017 scopus 로고
    • The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors
    • McKeen, J. D., Guimaraes, T., and Wetherbe, J. C. 1994. "The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors," MIS Quarterly, (18:4), pp. 427-451.
    • (1994) MIS Quarterly , vol.18 , Issue.4 , pp. 427-451
    • McKeen, J.D.1    Guimaraes, T.2    Wetherbe, J.C.3
  • 56
    • 0001827817 scopus 로고
    • The Theoretical Assessment of User Satisfaction Construct in Information System Research
    • Melone, N. 1990. "The Theoretical Assessment of User Satisfaction Construct in Information System Research, " Management Science (36:1), pp. 76-91.
    • (1990) Management Science , vol.36 , Issue.1 , pp. 76-91
    • Melone, N.1
  • 57
    • 55249087735 scopus 로고
    • Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector
    • Miller, J., and Doyle, B.A. 1987. "Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector," MIS Quarterly (11:1), pp. 107-126.
    • (1987) MIS Quarterly , vol.11 , Issue.1 , pp. 107-126
    • Miller, J.1    Doyle, B.A.2
  • 58
    • 85001578668 scopus 로고    scopus 로고
    • A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Functions: Toward a Theory for Information Systems Assessment
    • Myers, B., Kappelman, L., and Prybutok, V. 1997. "A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Functions: Toward a Theory for Information Systems Assessment," Information Resources Management Journal (10:1), pp. 6-25.
    • (1997) Information Resources Management Journal , vol.10 , Issue.1 , pp. 6-25
    • Myers, B.1    Kappelman, L.2    Prybutok, V.3
  • 59
    • 0028812871 scopus 로고
    • Dialectical Hermeneutics: A Theoretical Framework for the Implementation of Information Systems
    • Myers, M. D. 1994. "Dialectical Hermeneutics: A Theoretical Framework for the Implementation of Information Systems," Information Systems Journal, (5:1), pp. 51-70.
    • (1994) Information Systems Journal , vol.5 , Issue.1 , pp. 51-70
    • Myers, M.D.1
  • 61
    • 84986848262 scopus 로고
    • Attribute Need Fulfillment in Product Usage Satisfaction
    • Oliver, R. L. 1995. "Attribute Need Fulfillment in Product Usage Satisfaction," Psychology and Marketing (12:1), pp. 1-17.
    • (1995) Psychology and Marketing , vol.12 , Issue.1 , pp. 1-17
    • Oliver, R.L.1
  • 62
    • 0003079728 scopus 로고
    • Processing of the Satisfaction Response in Consumption: A Suggested Framework and Research Propositions
    • Oliver, R. L. 1989. "Processing of the Satisfaction Response in Consumption: A Suggested Framework and Research Propositions," Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (2), pp. 1-16.
    • (1989) Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , vol.2 , pp. 1-16
    • Oliver, R.L.1
  • 64
    • 0002654115 scopus 로고
    • Theoretical Bases of Consumer Satisfaction Research: Review, Critique, and Future Direction
    • C. W. Lamb and P. M. Dunne eds, Chicago: American Marketing Association, pp
    • Oliver, R. L. 1980. "Theoretical Bases of Consumer Satisfaction Research: Review, Critique, and Future Direction," in Theoretical Developments in Marketing, C. W. Lamb and P. M. Dunne (eds.), Chicago: American Marketing Association, pp. 206-210.
    • (1980) Theoretical Developments in Marketing , pp. 206-210
    • Oliver, R.L.1
  • 65
    • 0002852072 scopus 로고
    • Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
    • Oliver, R. L., and Swan, J. E. 1989. "Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach," Journal of Marketing (53:2), pp. 21-35.
    • (1989) Journal of Marketing , vol.53 , Issue.2 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 66
    • 53349142500 scopus 로고
    • Service Quality: A Measure of Information Systems Effectiveness
    • Pitt, L. P., Watson, R. T., and Kavan, C. B. 1995. "Service Quality: A Measure of Information Systems Effectiveness," MIS Quarterly (19:2), pp. 173-187.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 173-187
    • Pitt, L.P.1    Watson, R.T.2    Kavan, C.B.3
  • 70
    • 0031186135 scopus 로고    scopus 로고
    • Determinants of Computer User Expectations and Their Relationships with User Satisfaction: An Empirical Study
    • Ryker, R, Nath, R., and Henson, J. 1997. "Determinants of Computer User Expectations and Their Relationships with User Satisfaction: An Empirical Study," Information Processing and Management (33:4), pp. 529-537.
    • (1997) Information Processing and Management , vol.33 , Issue.4 , pp. 529-537
    • Ryker, R.1    Nath, R.2    Henson, J.3
  • 71
    • 30244533716 scopus 로고    scopus 로고
    • An Expanded Instrument for Evaluating Information System Success
    • Saarinen, T. 1996. "An Expanded Instrument for Evaluating Information System Success," Information and Management (31:2), pp. 103-118.
    • (1996) Information and Management , vol.31 , Issue.2 , pp. 103-118
    • Saarinen, T.1
  • 72
    • 85050413259 scopus 로고
    • Three Studies of Measures of Needs Satisfaction in Organizations
    • Schneider, B., and Alderfer, C. P. 1973. "Three Studies of Measures of Needs Satisfaction in Organizations." Administrative Science Quarterly (18:4), pp. 489-505.
    • (1973) Administrative Science Quarterly , vol.18 , Issue.4 , pp. 489-505
    • Schneider, B.1    Alderfer, C.P.2
  • 73
    • 0032486696 scopus 로고    scopus 로고
    • An Application of the CUSP Catastrophe Model to User Information Satisfaction
    • Sethi, V., and King, R. C. 1998. "An Application of the CUSP Catastrophe Model to User Information Satisfaction," Information and Management (34:1), pp. 41-53.
    • (1998) Information and Management , vol.34 , Issue.1 , pp. 41-53
    • Sethi, V.1    King, R.C.2
  • 74
    • 0042428849 scopus 로고    scopus 로고
    • Understanding the Hidden Dissatisfaction of Users Toward End-User Computing
    • Shaw, N., Lee-Partridge, J. E., and Ang, J. S. K. 2003. "Understanding the Hidden Dissatisfaction of Users Toward End-User Computing," Journal of End User Computing (15:2), pp. 1-22.
    • (2003) Journal of End User Computing , vol.15 , Issue.2 , pp. 1-22
    • Shaw, N.1    Lee-Partridge, J.E.2    Ang, J.S.K.3
  • 75
    • 0030371911 scopus 로고    scopus 로고
    • The Relationship of Information System Training Methods and Cognitive Ability to End-User Satisfaction, Comprehension, and Skill Transfer: A Longitudinal Field Study
    • Simon, S. J., Grover, V., Teng, J. T. C., and Whitcomb, K. 1996. "The Relationship of Information System Training Methods and Cognitive Ability to End-User Satisfaction, Comprehension, and Skill Transfer: A Longitudinal Field Study," Information Systems Research, (7:4), pp. 466-490.
    • (1996) Information Systems Research , vol.7 , Issue.4 , pp. 466-490
    • Simon, S.J.1    Grover, V.2    Teng, J.T.C.3    Whitcomb, K.4
  • 76
    • 84940107287 scopus 로고
    • A Social Cognition Model of Consumer Satisfaction/Dissatisfaction: An Experiment
    • Sirgy, M. J. 1984. "A Social Cognition Model of Consumer Satisfaction/Dissatisfaction: An Experiment," Psychology and Marketing (1:2), pp. 27-44.
    • (1984) Psychology and Marketing , vol.1 , Issue.2 , pp. 27-44
    • Sirgy, M.J.1
  • 77
    • 0030486062 scopus 로고    scopus 로고
    • A Re-examination of the Determinants of Consumer Satisfaction
    • Spreng, R. A., MacKenzie, S. B., and Olshavsky, R. W. 1996. "A Re-examination of the Determinants of Consumer Satisfaction," Journal of Marketing (60:3), pp. 15-32.
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 15-32
    • Spreng, R.A.1    MacKenzie, S.B.2    Olshavsky, R.W.3
  • 79
    • 21144479878 scopus 로고
    • Some Effects of Schematic Processing on Consumer Expectations and Disconfirmation Judgments
    • September, pp
    • Stayman, D. M., Alden, D. L., and Smith, K. H. 1992. "Some Effects of Schematic Processing on Consumer Expectations and Disconfirmation Judgments, " Journal of Consumer Research (19:2), September, pp. 240-255.
    • (1992) Journal of Consumer Research , vol.19 , Issue.2 , pp. 240-255
    • Stayman, D.M.1    Alden, D.L.2    Smith, K.H.3
  • 81
    • 1242295738 scopus 로고
    • End-User's Disconfirmed Expectations and the Success of Information Systems
    • Suh, K., Kim, S., and Lee, J. 1994. "End-User's Disconfirmed Expectations and the Success of Information Systems," Information Resources Journal (7:A), pp. 31-39.
    • (1994) Information Resources Journal , vol.7 , Issue.A , pp. 31-39
    • Suh, K.1    Kim, S.2    Lee, J.3
  • 82
    • 0002971374 scopus 로고
    • Satisfaction Related to Predictive vs.Expectation
    • H. K. Hunt and R. L. Day eds, Department of Marketing, School of Business, Indiana University, Bloomington, IN, pp
    • Swan, J. E., and Trawick, I. F. 1980. "Satisfaction Related to Predictive vs.Expectation," in Refining Concepts and Measures of Consumer Satisfaction andComplainingBehavior, H. K. Hunt and R. L. Day (eds.), Department of Marketing, School of Business, Indiana University, Bloomington, IN, pp.7-12.
    • (1980) Refining Concepts and Measures of Consumer Satisfaction andComplainingBehavior , pp. 7-12
    • Swan, J.E.1    Trawick, I.F.2
  • 83
    • 0141990195 scopus 로고
    • The Effects of Information System User Expectations on Their Performance and Perceptions
    • Szajna, B., and Scamell, R. W. 1993. "The Effects of Information System User Expectations on Their Performance and Perceptions," MIS Quarterly (17:4), pp. 493-516.
    • (1993) MIS Quarterly , vol.17 , Issue.4 , pp. 493-516
    • Szajna, B.1    Scamell, R.W.2
  • 84
    • 40749095076 scopus 로고
    • User Satisfaction with Information Systems: A Research Framework
    • J. M. Carey ed, Norwood, NJ: Ablex Publishing Corporation, pp
    • Tafti, M.H.A. 1995. "User Satisfaction with Information Systems: A Research Framework," in Human Factors in Information Systems: Emerging Theoretical Bases, J. M. Carey (ed.), Norwood, NJ: Ablex Publishing Corporation, pp. 223-235
    • (1995) Human Factors in Information Systems: Emerging Theoretical Bases , pp. 223-235
    • Tafti, M.H.A.1
  • 85
    • 0011345475 scopus 로고
    • Validation of a User Satisfaction Instrument for Office Automation Success
    • Tan, B. W., and Lo, T. W. 1990. "Validation of a User Satisfaction Instrument for Office Automation Success," Information and Management (18:4), pp. 203-208.
    • (1990) Information and Management , vol.18 , Issue.4 , pp. 203-208
    • Tan, B.W.1    Lo, T.W.2
  • 86
    • 0002271779 scopus 로고
    • Models of Consumer Satisfaction Formation: An Extension
    • Tse, D. K., and Wilton, P. C. 1988. "Models of Consumer Satisfaction Formation: An Extension," Journal of Marketing Research (25:2), pp. 204-212.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 87
    • 84869759366 scopus 로고
    • Improving Organization Absorption of Emerging Technologies: A Socio-technical Approach
    • M. Khosrowpour ed, Hershey, PA: Idea Group Publishing, pp
    • Udo, G., and Guimaraes, T. 1994. "Improving Organization Absorption of Emerging Technologies: A Socio-technical Approach," in Information Technology and Organizations: Challenges of New Technologies, M. Khosrowpour (ed.), Hershey, PA: Idea Group Publishing, pp. 1-30.
    • (1994) Information Technology and Organizations: Challenges of New Technologies , pp. 1-30
    • Udo, G.1    Guimaraes, T.2
  • 88
    • 0039808812 scopus 로고    scopus 로고
    • Wang, S. 19997. Impact of Information Technology on Organizations, Human Systems Management, (16:2), pp. 83-90.
    • Wang, S. 19997. "Impact of Information Technology on Organizations," Human Systems Management, (16:2), pp. 83-90.
  • 90
    • 13844296658 scopus 로고    scopus 로고
    • User Information Satisfaction Scale Reduction: Application in an IT Outsourcing Environment
    • Winter, pp
    • Whitten, D. 2004-2005. "User Information Satisfaction Scale Reduction: Application in an IT Outsourcing Environment," Journal of Computer Information Systems (45:2), Winter, pp. 17-26.
    • (2004) Journal of Computer Information Systems , vol.45 , Issue.2 , pp. 17-26
    • Whitten, D.1
  • 91
    • 84986133046 scopus 로고    scopus 로고
    • Successfully Increasing Technological Control Through Minimizing Workplace Resistance: Understanding the Willingness to Telework
    • 40:7/8, pp
    • Wicks, D. 2002. "Successfully Increasing Technological Control Through Minimizing Workplace Resistance: Understanding the Willingness to Telework," Management Decision (40:7/8), pp. 672-681.
    • (2002) Management Decision , pp. 672-681
    • Wicks, D.1
  • 92
    • 85001555191 scopus 로고    scopus 로고
    • A Conceptual Development of Process and Outcome User Satisfaction
    • Woodroof, J., and Kasper, G. 1998. "A Conceptual Development of Process and Outcome User Satisfaction," Information Resources Management Journal (11:2), pp. 37-43.
    • (1998) Information Resources Management Journal , vol.11 , Issue.2 , pp. 37-43
    • Woodroof, J.1    Kasper, G.2
  • 93
    • 0002472115 scopus 로고
    • A Critical Review of Consumer Satisfaction
    • V. A. Zeithaml ed, Chicago: American Marketing Association, pp
    • Yi, Y. 1990. "A Critical Review of Consumer Satisfaction," in Review of Marketing, V. A. Zeithaml (ed.), Chicago: American Marketing Association, pp. 68-123.
    • (1990) Review of Marketing , pp. 68-123
    • Yi, Y.1
  • 96
    • 4043156324 scopus 로고    scopus 로고
    • Measuring IS User Satisfaction: Review and Implications
    • Zviran, M., and Erlich, Z. 2003. "Measuring IS User Satisfaction: Review and Implications," Communications of the AIS (12:7), pp. 81-103.
    • (2003) Communications of the AIS , vol.12 , Issue.7 , pp. 81-103
    • Zviran, M.1    Erlich, Z.2
  • 97
    • 0001718599 scopus 로고
    • On the Practical Significance of Hindsight Bias: The Case of the Expectancy-Disconfirmation Model of Consumer Satisfaction
    • Zwick, R., Pieters, R., and Baumgartner, H. 1995. "On the Practical Significance of Hindsight Bias: The Case of the Expectancy-Disconfirmation Model of Consumer Satisfaction," Organizational Behavior and Human Decision Processes, (64), pp. 103-117.
    • (1995) Organizational Behavior and Human Decision Processes , vol.64 , pp. 103-117
    • Zwick, R.1    Pieters, R.2    Baumgartner, H.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.