Linking process and outcome to service quality and customer satisfaction evaluations: An investigation of real estate agent service

International Journal of Service Industry Management

Volumn 16, Issue 1, 2005, Pages 10-27

  Dabholkar, Pratibha A ^a   Overby, Jeffrey W ^b  

^a UNIVERSITY OF TENNESSEE   (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Real estate

Indexed keywords

EID: 18844425961     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230510587131     Document Type: Article

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