Effects of relationship climate, control mechanism, and communications on conflict resolution behavior and performance outcomes

Journal of Retailing

Volumn 83, Issue 3, 2007, Pages 279-296

  Koza, Karen L ^a   Dant, Rajiv P ^b  

^a WESTERN CONNECTICUT STATE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

Communication strategy; Conflict management; Conflict resolution behavior; Control mechanism; Performance; Relationship maintenance

Indexed keywords

EID: 34447639766     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2007.03.002     Document Type: Article

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